Literature review of the theme
Discuss about the Knowledge Management Systems for IT Process.
The system of knowledge is mainly based on the management of the information and knowledge that is available for the company. The various integrated IT systems are used for the purpose of managing the knowledge base of the various companies. The IT systems that are used by the companies help in the successful management of the knowledge that is available and the collaboration of this knowledge in such a manner which can help in the enhancement of the entire process. The system of knowledge management cannot be totally termed as an IT process . This is a process which helps the organizations to enhance their knowledge base. The goals and the objectives of the organization can be achieved with the help of proper knowledge management. The information that is managed with the help of this process includes, the information of the customers, the suppliers and various other important entities of the company
The report will be based on the detailed analysis of the case study that is provided and is based on the management of knowledge related to the ways by which the company operates in the industry. The large organizations have specific resources that are dedicated for the knowledge management purpose.
The case study is based on the analysis of the organization named Roche Diagnostics which was established in the year 1998. The manufacturing systems of the company are situated in the cities of Penzberg and Mannheim in Germany. The various products of the company are developed in these locations. The immunological components are the major part of the entire development based process of Roche Diagnostics. The components that are manufactured in these units are further transferred to the various other areas of the country. The company has an employee base of 6500 people in the production plants in Germany .
The approach based on knowledge management was used by the company in the year 1995 for the purpose of meeting the increasing customer demands. The new and integrated system was implemented in the laboratories of the company. The three major factors that were taken into consideration for the successful implementation are, human resources, organization and the technologies. The development of the organization was the major aim behind the implementation of these processes within the systems. The major goal that was based on the development was mainly related to the goals and the objectives of three various individual units of the company. The major goals that have been set by the company are,
- Production of the quality products.
- Production in a dynamic and cost-effective manner.
- Establishment of a manageable and simple structure and the work flow of the organizations.
- Using the flexible technologies and the new form of the organization.
Review of the knowledge management system
The units of the factories of the company are mainly based on the high degrees of self-optimization and self-organization. The structures of the teams are developed in such a manner which can help in the production process of the company. The teams are given freedom to take the decisions related to various organizational processes. The high levels of flexibility in the company also affects the ways by which teams are able to operate within the company. The managers of the organization perform various supervisory activities in the units. The encouragement that is provided to the autonomy of the teams is also a part of the implementation of various knowledge management based systems. This process further results to the adoption of responsibilities by the employees. The managers are thereby able to create and further promote the space that is required by the employees to take various organizational decisions. The managers of the teams thereby need to support the ideas that are provided by the employees or the team members. The structure of the organization can also be created with the help of managers along with the employees. The redesigning of the organization will further lead to the improvement of the various organizational processes. The quality of the products needs to be high. However, the costs that are related to the manufacture of products needs to be reduced. The reduction of the costs will be major part of the development of the organizational processes. The integration of the various staff members results in the simultaneous increase of the flexibility.
Another process that was implemented in the organization was based on team building and the empowerment of the teams. The organization has implemented the knowledge management based concept related to the manufacturing based facilities. The entire process of production is mainly based on the cooperation of the employees and the high levels of self-management. The levels of teams and the traditional process of the management of knowledge are mainly based on the facts that the teams are capable of managing themselves with the autonomous plans. The teams in the companies are mainly responsible for the scheduling of the operations, the purchasing of materials and the planning of various sequences. The Laboratory systems have thereby placed high emphasis on the open process of communication which can be created with the help of the assistance of the employees. The transparency of the processes is also based on the ways by which the organization responds to the various situations that are faced. The main functions that were related to the implementation of the systems of knowledge management can be used for the revival of the functions of the management of the company. The main focus of the company is to thereby place the responsibilities of the organizational processes on the employees. This can further help in increasing the involvement of the employees in the organizations. The cooperative work process in the organization has also helped the in the improvement of the organization. The managers thereby need to be prepared for the task of passing the expertise to the employees who are capable of performing the jobs. The major aspect of this category is related to the coaching and consulting based activities of the company. The main part of the implementation of these policies is related to the ways by which the managers are able to create team orientation in a consistent manner.
The culture of the organization is also important for the purpose of providing the access to the important data and knowledge. The knowledge that is acquired by the members of the organization is based on the access to all types of information that is available. The knowledge that is held by the members of the staff is mainly based on the written documents. The team structures in the organization are also based on the organization of the knowledge management based activities. The promoters and the multipliers of decision making process are mainly the managers and the role that is played by them as the coach of the team.
The company has created a framework based on which the knowledge management related activities can be fulfilled. The different professionals in the hierarchical levels of the company are able to relate their professional knowledge with the framework that has been developed by the company. The managers also played an active part in the implementation based process of the knowledge management systems. The opinions of the managers were taken based on the ways by which they wish to use the systems for the management of the employees.
The organization has been providing continuous training based on the implementation process of various systems. The training based process that has been implemented in the organization is thereby based on different methods that have been formulated. The teams in the organization are therefore able to create a learning environment for the employees. The documentation based process that is followed within the organization is quite rigid in nature. The implementation of the knowledge management based systems can thereby cause huge effects on the operations of the company. The speed of various organizational processes can increase and the employees are thereby able to complete their work process faster as compared to the previous times. The knowledge of the staff members thereby needs to be stored in an effective manner for the future use by the company.
The knowledge management system that has been implement in Roche has been mainly based on the long- term based process of the restructuring of the teams. This process has been carried out by the company with its conviction towards the high levels of teamwork. The success that was experienced by the company with the help of its in two of the production plants had further helped in providing the encouragement of further integration of the knowledge management based systems in the company. The management has thereby found potential in different areas like, the incorporation of new members in the team, the content-based networks of the teams and the re-qualification of the managers for the purpose of fulfilling new duties.
The implementation of various knowledge management based processes has further been helpful for the company to increase its knowledge base. The re orientation of the employees is the most important duty that needs to be fulfilled by the managers. The unity which is based on the core processes of the management of knowledge is based on the accomplishment of the goals of the organization. The major organizations are often challenged by various fields like, the culture, the policies based on human resource management and the proper management of the employees. The top managers of the companies however need to be committed towards facing these challenges. The efficiency of the managers was thereby the most important aspect that is based on the way by the knowledge management systems were implemented by Roche. The managers of the company were also cooperative in nature and were able to hand over the responsibilities to the employees so that they can take the work process more seriously. The coordination of different knowledge management based activities has also been helpful for the fast implementation of these processes. This has further been quite helpful for the managers of the organizations and the employees so that they are able to work in coordination with each other.
Conclusion
The report can be concluded by stating that the employees and the managers need to cooperate with each other based on the ways by which they can create a positive work environment and culture. The successful implementation of the knowledge management based systems are thereby based on the collaboration between the employees. The managers and the employees together are able to create a collaborative work environment which can further help in the successful implementation of knowledge management based. The effective formation of teams is also important for the proper methods of the operations of the companies. The implementation of knowledge management systems in Roche was helpful in creating a positive culture and in increasing the operational speed of the company. The organization has thereby proved to be suitable for the implementation of various systems that are related to the management of knowledge. The entire processes of the company have been changed with the help of the implementation of the systems of the knowledge management. This has further affected the proper operations of the company in the environment. The process has thereby been helpful for the successful operations of Roche in the industry. The collaboration of employees was the major reason behind the success of this implementation process. The increased importance of the management of knowledge thereby needs to be understood by the modern organizations so that they are able to enhance the operations. This will further help in the inclusion of employees in the decision making process.
References
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