The Role of Logistics in Improving Customer Service in Maritime Transportation
Discuss about the Journal Ranking Analyses Of Operations Management.
The Guarantee of the fruitful monetary movement is the productive transportation, free development of merchandise and the brisk traditions enrollment of the imported and sent out cargo. Logistics is an intense instrument in service execution for lessening expense and time, thus enhancing client service (especially time conveyance), cutting discharges and saving the earth, relieving the effects of enactment, notwithstanding beating absence of minimum amount while tending to new markets, geologies, and even modular move.
Using the Suez channel brings numerous risks of losing cargo, and bosses now in the association of enlarging robbery in the Indian Ocean area. It requires sizeable fund and endeavors to set up free ships. Additionally, we can assume that organizations endure broad harm because of demurrage. Grounded contentions and forecasts about points of interest of the Northern ocean course to develop Arctic locales and cargo transportation have been made by broad communications and driving research organizations concerning navigation issues and difficulties (Ahmadi, Elsan & Noshadi, 2017).
As indicated by Svensson (2013) their distributions, ice shrinkage opens the Northern ocean course to the year-round route. This can modify exchange courses by fundamentally shortening shipping separations between Europe, North America, and Asia, particularly Japan, China and expanding enormously turnover of fare and import streams. For instance, the Northern ocean route can be used for export of metal and compost from Russia and Europe, e.g. distribution of manure from Norway plants Porsgrunn and Glomfjord to China; distribution (exports) of coal and wood from Canada to the West shore of Europe (now they are sent out through Panama trench); exports of grain from Portland and Seattle situated close to the West shoreline of the USA to Europe and Russia; transportation of atomic fuel from England and France to Japan (Bjørn, Haakon & Jan, 2012).
Byung-In & Hokey (2017) argue that these days it isn’t just the ownership of items that are important, but instead the owner of items on time and in any event cost. The costs that organizations look in ensuring that their merchandise is conveyed at the ideal time and in the perfect place are developing: they result from framework clog, high fuel costs, and tolls, also the expenses of natural contamination (especially CO2 outflows) to society. Dealing with the time factor has basic effects on logistics expenses to the client. Holding up times and defers put weight on plan unwavering quality. Lost minutes result in lost dollars for shipping lines and their customers. Such a transport hall as goes in extremely exceptional harsh and now and again hard to-foresee states of the sea. For this situation, logistics includes time utility if the item is conveyed at the ideal time and with low expenses. Time for this situation study suggests the travel time as the number of cruising days on a port-to-port premise.
The Importance of Environmental Sustainability in Logistics
On the other hand, does this procedure prompt another potential for new logistics arrangements or not? The development of activity and development of transportation foundation affect environmental, social and financial areas intensely, but at the same time are vital to the monetary prosperity of circumpolar people groups and districts. The choices of logistics administrators can influence the accomplishment of ecological methodologies at each phase of the store network. That is the reason logistics assumes an unmistakable part of the execution of essentially any natural strategy (Charles, Gerald & Daniel, 2011).
In the exploration, we concentrate basically on the maritime logistics. However, in the meantime the study ought not to be discounted maritime transport despite that maritime transport and logistics have customarily been seen as discrete sub-disciplines and have been to a great extent treated in this regard by researchers. For our situation study, the transportation hall as the such yet productive working of such a vehicle corridor relies upon logistics. A transportation hallway delimits the services that drive logistics, transportation, exchange and, consequently, their effects on the economy. That is the reason in our study we join these the two originations and we are guided in this issue by Samsul’s (2017) study though it is resolved that maritime logistics and transport have a nearby union.
One of the procedures for coordination suppliers to aggressively separate themselves in the market is to give an ecological productivity message to their clients. An essential for this is the right estimation and designation of outflows in the strategic chain. This designation can give knowledge into the obligation of various players and invested individuals regarding carbon impression decrease. Besides, by apportioning the emanations to a particular cargo transport unit, we can accomplish a similar reason for every vehicle modes. This creates a conceivable examination and standardization of discharges in multi-modal transportation. For a solitary cargo-transporters, such allotment procedure is moderately straightforward. Notwithstanding, existing oceanic coordination routes are commonly intricate.
These sea chains are normally made out of various modes of transport (for example, rail, air, ocean), numerous service handlers such as freight organizations, harbor experts, and shipment proprietors, in addition to different payload handlers (for instance, wide-ranging cargo holders, consignments, mass cargoes, liquefied loads, as well as travelers). Improving on this multifaceted nature, cars could be completely or mostly stacked with various cargoes with different qualities, for example, compound bearers, holder ships, and ships. Hence, the outflow assignment issue is inherently unpredictable for oceanic coordination services, particularly when repositioning moves are included. It is along these lines testing yet important to decide a reasonable method to apportion the aggregate outflows to comparative units for various modes and cargoes (for example, per holder, per bed, or per load).
Challenges and Opportunities in Allocating Emissions in Complex Logistics Chains
Conveyance of cargo is the essential volume of a shipping vessel. It really is, consequently, sensible to permit the discharges from delivery exercises to the distinctive sorts of cargoes. From a coordination string viewpoint, this infers the cargo carried by car manages all emanations and that the transporter itself is actually discharged free. The desire behind an outflow part conspire is to mention these discharges to each one of the cargoes associated with a string. This data can be employed via cargo proprietors to choose their items’ life routine carbon impression.
The research venture will focus on an exchange about expanding the operational proficiency and ecological supportability inside the vehicle and logistics frameworks keeping in mind the end goal to comprehend the nature and value of logistics choices having been made under complex conditions. The fundamental bearings of researching are dictated by the following focuses and zones:
- To inquire the reasons and causal relations for making logistical choices in sorting out, giving and ensuring the route
- To examine the impacts logistics choices expedite on the earth and the atmosphere
- To highlight on the limits amongst associations and how new sorts of coordinated efforts make new business opportunities and evacuate deterrents concerning manageability and intensity
- To give a perception of the procedures which convey new openings and difficulties to future logistics choices or not, and why
In any case, the researcher considers that if maritime transport concerns the transportation products via ocean, logistics is the capacity in charge of the stream of materials from providers into an association, through activities inside the association and after that out to clients. Yet, logistics goes further and as indicated by the meaning of The Convention of Logistics Administration, it is that part of the list process that plans, actualizes and controls the proficient, compelling flow and capacity of products, services and related data from the purpose of-cause to the point of utilization with a specific end goal to meet clients’ prerequisites (Eon-Seong & Dong-Wook, 2015).
- What are the reasons and causal relations for making logistical choices in sorting out, giving and ensuring the route?
- What impacts logistics choices advance on the earth and the atmosphere?
- How do sorts of coordinated efforts make new business opportunities and evacuate deterrents concerning manageability and intensity?
- What are the perception of procedures which convey new openings and difficulties to future logistics choices?
In light of these choices, the researchers investigated the assignment of global delivery outflows by choices 1, 2 and 3. They proposed three-pointers to distinguish an appropriate plan: natural viability, lawful adequacy, and reasonable weight sharing. In addition, they contrasted their outcomes and those in view of choices 3 and 4 directed by Sik & Bing (2017) as indicated by these three criteria. They inferred that the alternative 3, assigning global delivery outflows inside a UNFCCC administration based on the working organization ought to be the most ideal way. This conclusion additionally suggests that it is really conceivable and important to assign the outflows on a cargo level.
In spite of the fact that the previously mentioned papers and a few distributed rules from various associations bolster organizations in estimating, revealing and dealing with their carbon impressions, the principle worldwide carbon reviewing benchmarks, for example, the GHG convention and ISO 16064, don’t give adequate direction at the item level when all is said in done, or for maritime logistics specifically. This is likely because of the many-sided quality of logistics chains, as well as an absence of adequate information.
Vinh & Gi-Tae (2015) talked about the issue with cargo-level carbon reviews of supply chains. He recommended that the division of carbon discharges between dispatches display a scientific test like that looked by transport financial specialists. The last gathering has since quite a while ago talked about the assignment of normal and joint expenses between the distinctive dispatches on a given vehicle. The designation decides that organizations utilize are regularly in view of subjective judgments. At the point when a store network contains numerous different cargo travels, the total impact of the CO2 designation choices made independently for every leg can be generous. Be that as it may, no particular guidelines of emanation portion have yet been displayed.
As per the Bill of Lading Policy of CMA CGM, the “bill of Lading” were sent to the Merchant in the sole risk, responsibility, and expenditure of the merchant upon sending. The acceptance of the bill of lading involves a merchant agreeing to be destined by all “stipulation, exclusions, Conditions and terms on the facial skin and again hereof, whether written, typed, stamped or printed out, as fully as though agreed upon by the Merchant”. Furthermore, according to the plan of waybill vendor allows that in acknowledging this “Bill of Lading it is, or gets the authority of, the individual owning or eligible for the possession of the Goods and the Bill of Lading”.
In case the merchant was a “Non-Vessel Operating Common Carrier (NVOCC)”, the intended trends in the issue of the contracts of the carriage to the third party needs to cover the “Goods, or part of the Goods, transported by this Bill of Lading”. This has been further able to guarantee that the different types of the process for the “Bill of Lading” is seen to be imposed in terms of the conditions as it has been laid by the NVOCC. Some of the carrier’s responsibility and the clause paramount has found during the time of “loss or destruction” has occurred amidst “time of launching” of “Goods by the Carrier” or either of the “Original Shipper”, at the “Dock of Launch” and the time of release by the Shipper, or the “Fundamental Transporter, at the Interface of Release”, the duty of the Transporter is settled in arrangement with the “Hague Guidelines” or the “country wide legislation incorporating” or creating the “Hague Guidelines”, or any “amendments thereto, compulsorily applicable” to the “Bill of Lading” (Glass, 2014).
The different types of the carrier responsibility and clause were based on the various type the factors such as port to port shipment, combined transport, agency functions and subrogation. It needs to be further seen that the notice of claim and while taking legal action is based on the announcement for damage or loss of the “goods describing” the exact “loss or damage” to the carriage at the dock of delivery and discharge. In case of loss of damage is not seen to be apparent in the three consecutive days of the distribution, the products have to be thought to have provided as given in the “Bill of Lading”. In virtually any case when the Carrier and its own Sub-Contractors will be discharged from all responsibility according to of non-delivery, mis-delivery, wait, loss or destruction unless the suit was helped bring within one (1) calendar year after delivery of the products or the night out when the products must have been transported (Papageorgiou, 2017).
The various types of the liability of provisions were based on the compensation, ad valorem liability, and delay. The prejudice was seen to be applicable as per the limitation of the liability which was in agreement with the “provision set forth” in the subclause and basis of the compensations which was intended to be limited to the value of the goods damaged or lost. The value of the goods was determined as per the “reference to the commercial invoice or the customs declaration”. In no situation the carrier was seen to be answerable for the “indirect damage”, consequential damage and loss of profit (Ahmadi et al., 2017).
The ad valorem liability was seen to be based on the various types of the clause where the merchant is agreeing to the acknowledgment of the knowledge of the value of the Goods. If the compensation is determined to be higher than the “bill of lading” then this may not be requested unless there is a consent of the carrier.
Noteworthy work from various nations and locales has tended to discharge portion at the national level. These depict the distribution of outflow remittances or on the other hand focuses crosswise over districts or nations in view of at least one value standards. When all is said in done, the discharges from all parts of life ought to be distributed based on per capita, per unit GDP, or other scaling factors.
At this point, seven choices for distributing spreads to a specific country were proposed, in light of (1) the degree to their national surges, (2) where the haven fuel was sold, (3) the nationality of the moving association, or where the vessel was enrolled, or the country of the chairman, (4) the take-off or objective of a vessel, (5) the take-off or objective country of load or voyager, (6) the nationality of the explorer on flights or the proprietorships of payload, (7) and how much releases are created in its coast-to-coast territory. Be that as it may, a portion of these choices has been rejected later by SBSTA.
When all is said in done, the bearer does not attempt the entry of the “merchandise at the port of release” and whenever for a gathering of the different kinds of the circuitous noteworthy misfortune. or then again harm caused because of postponement. On the off chance that “previous bearer” was considered capable then the “transporter’s obligation” is constrained to the sea cargo and cargo which was under this “Bill of Lading for the deferred Goods, elite of nearby charges as well as demurrage”. Under the techniques for courses of “carriage the freedoms set out in Clause 9 (1)” might be summoned by the Carrier for any reason at all, regardless of whether related with the “Carriage of the Goods”, containing the stacking or emptying other “Merchandise, bunkering, experiencing repairs, modifying instruments, grabbing or finding any Persons, including however not restricted to people required with the activity or support of the Vessel and helping Vessels in all circumstances”. On the off chance that the carriage is probably going to be influenced by the “obstruction, chance, postponement, trouble or inconvenience of any sort” (Kantor, 2018).
As stated by Kurban and Kurban (2016), the delays in the shipment were caused by the various types of the factors which include “vessel delays, logistic constraints and lack of proper coordination of the freights”. In general, the delays in the vessel were also seen to take place due to the factors such as port congestions, bad weather and changes in the service schedule. The lack of storage equipment of the delivery was critical for the service providers who needed to wait until appropriate space was attained. The changes in the service called for the need of timely delivery of goods by giving various efforts in reducing the longer times.
These solutions were further seen to be based on the various types of the different considerations which will be able to employ proper planning in advance and considering the expected delivery thereby calculating the most probable time for transit. CMA CGM needs to plan for maintaining sufficient scope for emergency stocks to enable continuous production in case there is any delay in the raw material. It has been further seen to be important to check for expected weather conditions, holidays in different parts of the world and in making a better plan for evaluating the necessary factors. The important documents were recognized to be an integral part of solving any issues caused by delay as the routes and destinations are taken into consideration (Ho, 2016).
Based on the previous research to be of lading is identified as a legally binding document required for processing of the final shipment. However, there has been no evidence collected which shows that the company has provision for including additional charges such as accessorial in the present “bill of lading”. This should have resolved by the company by issuing a separate freight bill along with the “bill of lading”. The study on the optimization has revealed that CMA CGM lacks provision for factors such as port congestions, bad weather and changes in the service schedule. There is no provision created in the “bill of lading” for such unforeseen conditions.
As per the carrier’s Tariff of Maersk, the main attention was given to the free storing time and to the holder and “vehicle demurrage or confinement”. The principal type of the germane arrangements apparently was relevant with the Tariff which is available from the bearer upon ask. In the event that there has been any type of irregularity in the “bill of replenishing” and duty, the sum recommended in the “bill of filling” might win. It has been additionally observed that the shipper warrants in favouring to the terms and conditions which a man is qualified for according to the “bill of replenishing”. The “sub-contracting” of the bearer apparently was qualified for the “subcontract on any terms at all the entire or any piece of the Carriage”.
The transporter’s obligation as far as the sea transport was seen with the endeavour the “carriage from the port of stacking” and “port of release”. The “risk of the Carrier for loss of or harm to the Goods” apparently was happening from the season of getting according to the bearer of care of products at the stacking port and “Transporter offering the Goods for conveyance at the Port of Discharge might be resolved as per Articles 1-8 of Hague Rules spare as is generally given in these Terms and Conditions”. These articles of the “Hague Rules might apply as an issue of agreement”. It has been additionally delineated that the transporter does not have any risk for bearing the “misfortune or harm to the merchandise” and such acknowledgment of the bearer of “guardianship of the products or after the bearer offering” the freight for conveyance (Line, 2018).
Both essential (primary) and optional (secondary) information were planned to be utilized amid the research procedure. A chronicled or historical view will be utilized to create authentic viewpoint. It gives the researcher an opportunity to learn occasions and conditions identified with the association of the Route, which has just happened. There is a plan to choose the examples after the criteria of “what, how and where” and not by an arbitrary determination. The objective is to acquire an example that gives a decent comprehension of the issue and “fair” portrayal of the aggregate populace. The contextual analysis research is attempted in three associations in logistics chain: provider, port and shipping organization. The author had to talk with senior general directors to find their organizations’ targets for utilizing the shipping route and their focal points. Likewise, snowball testing will be connected to the important data and increase profound knowledge. According to Satish & Rajesh (2014), the snowballing impact is done by reaching people specified by informants contacted earlier.
Meetings will be my fundamental source. Concerning market flow of the shipping business and the shipping circumstance in the Arctic meetings will be finished with shipping organizations, shipping organizations, and cargo forwarders, additionally with research establishments. It would be extremely helpful to make a few meetings with the agents of government specialists to study official perspectives and assessment on the issue. All meetings are directed, aside from one telephone talk with, up close and personal with respondent. Additionally, it is considered to visit a port for a guided visit and gatherings with port officials and contact business visionaries, had some expertise in port and terminal development.
In various types of the other occasions the “Carrier’s Responsibility Multimodal Transport” for the carriage was seen with his name to get the execution of the Carriage from the Place of Receipt or the Port of Loading, whichever was pertinent, to the Port of Discharge or the Place of Delivery, whichever is material. The transporter was further not seen to have the no obligation for the “misfortune or harm” to the merchandise on account of the getting of products by the bearer of care of the Goods or after the Carrier offering the Goods for conveyance at the pertinent focuses, and, the Carrier should be at risk for misfortune or harm happening amid the Carriage (Cohen, Gurun & Malloy, 2017).
The transporter isn’t believed to embrace the merchandise or any records identified with the accessibility of the “point or place at any phase amid the Carriage or at the Port of Discharge or the Place of Delivery” the Merchant or any market or utilization of the Goods and the Carrier under no apparently is emerging be at risk for any immediate, aberrant or considerable misfortune or harm caused by delay. On accepting the merchandise, the bearer for the carriage was not seen to be qualified for delay, suspend or stop which will otherwise interfere with the carrier’s performance in terms of the liberties conferred by the bill of lading (Sharify & Mokarrami, 2016).
Task |
Budget |
Writing Proposal |
$100 |
Literature Review |
$100 |
Final Project |
$100 |
TOTAL |
$300 |
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To ensure that CMA CGM is consistent with the “bill of lading” procedure some research should look forward to documenting the impact of transportation management system and third-party logistics provider. This needs to be done in areas where the business can compensate for the unforeseen events which are causing a delay in releasing cargo. In addition to the “bill of lading,” the company would also issue a separate freight bill. Henceforth, the research should also look forward to the positive impacts on releasing a cargo after issuing of a separate freight bill. The research should also look forward to finding the major routes which are causing the delay in dispatching of cargo (Haakon, Bjørn & Jan, 2012).
The research got some future headings to the light; policymakers and others by which India may build up their maritime logistics transport industry in the light of innovations for the maritime logistics industry. The World Bank distributed the Port Reform Toolkit intended to offer help to public/open area for working with the private sector with the point of foundation/infrastructure advancement of the seaport. It’s connectors with the shipper introduced by building up the framework of street, rail, and conduits. There is a need to fill in according to a guideline of Port Reform Toolkit and open the entryway for both open and private financial specialists. Execution of green transport strategy all over and ensuring the earth of seaports and terminals in addition to diminishing the outflows/emissions from the transport vehicle (Inkyo & Kamonchanok, 2015).
In this paper, we have built up various general standards where such an arrangement should stick to choose the fittingness of a particular assignment plot for a given circumstance. These models join the Completeness, No Redundancy, Simplicity, Fairness, Individual Rationality, Motivation, and Consistency. We believe these principles are comprehensive and are critical not only for the circulation designs inspected in this paper yet furthermore for the endorsement of a more mind-boggling, a compound arrangement for multimodal coordination chains. The researcher has likewise proposed elective discharge allotment plans for maritime logistics chains. An orderly approach in view of an arrangement of central standards gives a clearer duty of carbon emanations and a more grounded inspiration for outflow diminishment. Besides, we have talked about elective designation plans for various situations.
These situations incorporate a solitary kind of cargo with the exhaust restore, a solitary sort of load with return freight, and mostly uniform payload, with and without return freight. In light of the application cases for these three circumstances, we have contemplated that the radiations from the void return outing should be allocated to the cargoes on the forward trips. For the coordination chain with return cargoes, it is smarter to allow the releases in perspective of midpoints to the extent natural profitability change. What’s more, for the circumstance of deficiently uniform load (and especially compartment shipping), we have proposed a specific two-propel process and endorsed surge assignments to each leg independently since various data parameters influence the regular impact of the compartment shipping framework.
The point of convergence of this paper has been on the sea transportation leg of the coordination chain. Future work needs to expand this by tending to multimodal coordination chains. This will require the treatment of complex multi-sort out improvements with different service providers and transportation modes. Furthermore, allotment plans pertinent to the repositioning issue should be additionally created. At long last, our commitments to the field of discharge allotment ought to be joined with extra cost allotment plans, along these lines giving a total system to the benchmarking, what’s more, change of maritime logistics chains.
To entirety up, the period of the regionalization conveys the point of view of a port improvement to a higher topographical scale to give service in a major size of port transport services. It’s a piece of an activity to become territorial port and remain with the competition ports of neighbors. Simply at that point, Lin et al (2017) encouraged to port experts for advancing an effective multi-purpose cargo transportation framework for securing the cargo under the high rivalry of maritime logistics markets.
Lastly, port specialists can assume an important part during the time spent inland dissemination by applying the innovation expressed in this research (flexibility, dry port idea, utilizing data innovation and in addition computerization) for increasing upper hands with other territorial seaports. In conclusion, with the voice of Samsul & Tava (2014), to be fruitful, port experts need to think alongside the clients and figure the requirements, driven specifically, in the port as well as all through the store network and systems.
In the light of the anticipated development of cargo transport, two conceivable routes are to improve the nature of ordinary methods of transport and create elective transport frameworks. To improve the nature of existing set up of port transport and discover the elective transport, this paper was planned to get some creative idea and discovered enormously from the writing of innovation with respect to seaport, maritime logistics and port transports particularly a few innovations of a port that will create maritime logistics industry of India in future.
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