Traits of a healthcare leader
A leader creates inspiring vision for the future and motivate the people so that the followers can engage with the vision of the leader. A leader makes use of the strengths of the organisation by making use of tools that can help him in analysing current situation. A leader working in the arena of healthcare ensures that the services meet the needs of the diverse community and address the prevailing problems (Betancourt et al., 2016). A health care leader helps in delivering quality service to the client that can help in providing competitiveness to the health service. This essay discusses the meaning of “respect for people” in relation to health care leadership. It throws light on the kind of leadership that will evolve in the event of an organisation having values. It also states how such a culture can influence the organisational performance.
Health service provider should offer high quality service to the client that can help the institution in meeting the highest standard of the treatment. Health care service should be able to respond to the technological advances that can help in satisfying the demanding client. A health care leader should have the traits of stress tolerance, emotional maturity, personal integrity and achievement orientation that can help them in being responsive to the demands of the clients (Ginter, Duncan & Swayne, 2018). The health service work can prove to be frustrating along with being demoralising. The clients often act in an unreasonable and rude manner. The volume of the patient within the healthcare institution can prove to be physically overwhelming for the health care leader. A health care leader should possess the element of stress tolerance that can help them in dealing with a difficult and complex situation. A health care leader exhibiting traits of high stamina can effectively work with other people and they can thus show respect for the people (Sonnino, 2016). A health care leader should be less affected by the conflicts that and crisis event that can help them in maintaining equilibrium within the health care environment. A health care leader should be able to think in a calm manner in the event of a crisis situation that can help in communicating the confidence to other people.
Emotional maturity is another important trait that a health care leader should have that can help them in being less prone to irritability along with angry outburst. A health care leader should be positive that can help in transmitting the positivity to the other people. The ‘respect for people’ in the field of health care leadership means that a leader should be able to control the extreme emotions that can help him in the aspect of health management (White, Dudley-Brown & Terhaar, 2016). Personal integrity help the health care leader in maintaining consistency between that of espoused value and the behaviour that can help him in managing the clients properly. A health care leader would be able to show respect to the people by exhibiting the traits of honesty, transparency along with trustworthiness. High achievement orientation is an important element of a health care leader and taking action to alleviate the problem of the client can help the health care leader in showering respect on the people (Trastek, Hamilton & Niles, 2014).
Teamwork and service-mindedness
An important aspect that can help in kindling the service-mindedness pertains to the presence of ‘team mates’. The service teamwork can help in replacing functional organisational structure with that of team structure which is focussed on the client. A health care leader can successfully nurture teamwork in the organisational unit. A health care manager should be able to accomplish the specific tasks and solve the problems that can help him in showing respect to the other employees in an organization (Hudak et al., 2015). The health care leader should be able to foster long lasting team relationship and make frequent team contacts that can help him in that can help him in showing respect to the subordinates within the ambit of an organisation. A health care team leader should be able to direct the goal towards the rewards that can help in the creation of respect among the employees. In the event of the organisations not being able to deliver promised service the clients can lose the confidence in relation to reliability of the organisation (Barr & Dowding, 2015). Service unreliability are caused on account of poor service design and inattention to the aspect of service detail. The health service manager should have a ‘do it first right attitude’ that can help them in the setting of reliability standard and recommend ways that can help in improving reliability (Porter & Lee, 2016).
A health care leader is instrumental in analysing the services for that of the ‘fail points’. The ‘fail points’ refer to the service process that is vulnerable to the mistakes. The health care leader helps in identifying the ‘fail points’ by monitoring the aspect of service delivery of the health care institution. In the event of the customer experiencing problem with the health service the confidence of the client gets reduced (West et al., 2014). The response of the organisation can hence be stated to be crucial and it can help in garnering respect among the clients. The heath care leader making things better for serving clients can instill respect among the employees and the clients. There are many clients in the health care organisation who do not make complaints but then go for another service. The managers should be able to understand the importance of lost business and take the steps in the right direction (Weech-Maldonado et al., 2018). In the event of negative word of the mouth the customers cannot resolve the problems in relation to the firm. They lose the confidence of the health care organisation and an ideal health care leader should be able to able to handle the service related problems and revive their confidence in the organization (Hanse et al., 2016).
‘Fail points’ and customer service
The managers in a health care organisation should be able to overcome the aspect of customer perception that the health care organisations do not care about the well-being of the clients. The marketing pertaining to client feedback data can help the managers in instilling confidence in the client and it can help in the creation of respect among the clients and the employees of a health care organisation. The health care manager should be able to make personal communication an effective part in relation to service strategy that can increase the respect of the clients towards the organisation. In the event of the health care managers taking too long for responding to the customers they would lose the faith of the clients. Timely personal communication with a client who is unhappy can provide the organisation with a chance that can help them in gaining the favour of the client (Top, Akdere & Tarcan, 2015). The health care manager should be able to respond on personal basis and creating a dialogue with the clients can help in resolving issues within the health care organization. The health care managers should give opportunity to the clients of listening and asking questions that can inculcate the feeling of respect among the clients (Neubert, Hunter & Tolentino, 2016). The health care leader should respond personally with the help of a telephone call or a visit that can serve the clients of an organization.
A healthcare organization should improve health status of communities with the help of its leadership. In an organisation that lays stress on the aspect of respect, servant leadership can prove to be of great benefit for an organisation. The servant leadership style places great amount of importance on people and the needs of the clients are the priorities for such an organisation (de Zulueta, 2016). The healthcare providers in the recent age are facing challenges in relation to decreased cost, deteriorating quality of the nursing care and increased medical error that can curb the growth of an organization. Servant leadership will focus on the strength of team and develop the aspect of trust that can help in serving needs of the patients. Servant leadership can take place in the event of the leaders serving the fellow workers. This can help the leader in inculcating respect among his team that can greatly help in the functioning of an organization (Shanafelt & Noseworthy, 2017). Servant leadership is capable of developing people and they help in flourishing the people. The leaders loving the subordinates, peers and the superiors can help in building a perfect organization based on respect. A servant leader show concern for other people and they put emphasis on the interest of other people. This is vital for the growth of a health care organization that thrives on bestowing respect on the people.
Overcoming negative perceptions
Servant leadership can pave the path for improving the psychological well-being of the client and hence this is of grave importance for the functioning of a health care organisation. Servant leadership can lead to the developing of favourable job attitudes that can help in increasing the job satisfaction of the health care professionals working in an organisation. It can decrease the intention of the employees of leaving the organisation and thus build rapport among the workers of a health care organisation (Spears & Lawrence, 2016). Servant leadership can improve the performance of the employees within the ambit of health care organisation that can help the patients in relation to their recovery. The health care leaders will be capable of making changes in the organization in the event of adopting the leadership style of servant leadership. In the event of servant leadership, the leaders want well-being of followers and hence it can best serve a health care organization. The leaders in a health care organisation should be capable of serving other people and provide people with support that can help them in achieving the organisational goal. A health care organization is built on mutual respect and servant leadership can best serve the fate of the organization (Ginter, Duncan & Swayne, 2018). Trust relationship can be developed in an organization with the help of servant leadership and it can be helpful in empowering other employees of an organization. Leading by taking recourse to serving can help in presenting a model that can prove to be counter-intuitive and work for the progress of an organization. The leaders do not get motivated for acquiring power within that of the servant leadership and they chose to act like a servant for the greater good of the organisation.
A servant leader transcend the aspect of self-interest so that they can serve other people in an organization. It can help in the creation of an organizational culture that can help people in the organization in fulfilling their goals (Mayer, Caruso & Salovey, 2016).The organisational culture of servant leadership would be able to realize the large goal pertaining to an organization. A servant leader listens attentively to other people that can create a culture of assimilation in the organization (Taft, 2006). A servant leader wants to know the opinion of the subordinates and regular reflection can help in achieving the growth in relation to servant leader. A servant leader wants to empathize with other people within the ambit of health care organization that gives rise to a culture of understanding in the organization (Sonnino, 2016). A servant leader should be capable of presupposing the intention of the people in the organization whom he is serving and he should not dismiss the subordinates. Servant leadership helps in putting the employees within the business context and they uplift the other people who work for them. The servant leaders do not command and they show humility to other people who serve the organization (Weech-Maldonado et al., 2018). A servant leader helps in developing the staff members that can bring to light the hidden potential of the employees. The servant leadership gives rise to the clan culture that is built on collaboration. This kind of culture share the commonalities and they think of themselves to be a part of a big family that is active (Covey, 1992).
Servant leadership in healthcare
A servant leader can move beyond that of the transactional aspect of the management and they align sense of purpose in relation to the employee with that of the mission of a company. In the event of servant leadership, the leader acts like a mentor and this helps the organization in staying bound to the commitments (Betancourt et al., 2016). The servant leadership within the ambit of health care organization can help in building team work among the employees of an organization. Clan culture lays stress on the aspect of consensus along with commonality of the goals. Employee engagement helps in promoting empowerment which can help in driving the success of a business (Clare & Hofmeyer, 2004).
Health service provider should be capable of offering quality service that can help an organization in reaching the highest standard. Health care service should be capable of responding to the technological advancements taking place that can satisfy the demand of the client. A health care leader should be able to tolerate stress that can help him in overcoming a difficult situation. He should be imbibed with high stamina that can enable him in working within a group. The positive attitude of a health care leader will be able to transmit positivity in the other employees of an organization. It can help them in developing trust that can work to the benefit of the health care organization. The subordinates follow the leaders in the event of servant leadership. The leader can inculcate respect with the help of servant leadership that can help in the perfect working of a health care organization. The servant leadership enables the leaders to think about the followers that can help in the development of the health care organization. Psychological well-being in relation to the client can be facilitated with the help of servant leadership that can assist in the growth of an organization. It can develop job attitudes that are favourable that can increase the satisfaction of the health care professionals. A servant leader can help in bringing a team together and the bong can help in improving the performance of the employees. Servant leadership will help in the creation of a clan culture that can engage the employees of an organization and it can help in the promotion of business of a health care organization.
References:
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