Planning
Most organizations undertake four key management functions. The company under discussion is a cleaning service provider for offices, homes and commercials business. The basic duties for cleaning services includes vacuuming, mopping , dusting, surface cleaning thereby making sure that the homes, commercial business and homes are neat, clean and tidy. However, the day to day operations of the business activities is maintained by following the mentioned approaches.
Planning: The very first function followed by the cleaning service business is planning. This is because without a proper planning no such goal that can be achieved. The cleaning service business uses planning for managing its day-to-day activities like budgeting, scheduling and the proper set of resource allocation for attaining maximum profit (Conkright 2015). Planning however remains a challenging area for the management of the service provider since it involves approvals from the executives.
Organizing: The managers of the cleaning service company follow this approach for organizing the resources and project along with the delegation of the task. Through this step, the cleaning service company also leads to the coordination of the activities and the assignments for a particular goal or project (Byrnes 2014). This relates to the selection of the vendors or recruitment of resources. In other words, this approach to management helps the managers in organization through bringing in the human, financial or physical resources for achieving the desired objectives.
Leading: In this approach, the ownerof the cleaning service provider motivates the employees in achieving the business goals and objectives. Such intervention is necessary for achieving those ends and creation of the platform for effective communication. Effective leaders possess qualities like motivation, communication and human personalities and hence they have the power of influencing the employees and ensure viewing the situation as per their perspective (Goetsch and Davis 2014). Through this approach, the owner of the service provider supervises the employees as well as their work.
Controlling: This refers to the function of the management involving the measurement of the achievement against the established goals and objectives (Griffin 2013). The step helps the owner in identification of the sources leading to deviation from any successful accomplishment. Following the particular approach, owner of the cleaning service providing company is able to establish the goals and objectives that involve providing quality service at the affordable cost. He is further able to measure the achievement and provide corrections whenever necessary. In other words, the particular management approach helps the owner in determining the best approach and exercise some control.
Organizing
The structure of the business refers to the business plan a company must adopt for determining the direction of the business, laying out the plans for operations and consideration of the other matters of importance.
Ensuring Name to the Business: The cleaning service provider have a catchy name so that it is able to deliver positive image. The name is chosen in a manner so that the clients can visualize a dedicated and hard working cleaning team (Ward 2016). The name is not only concise but is easy to spell. Since the business also targets the commercial clients so too much fancy names avoided as it might turn the clients away without even judging the credibility.
Getting Licenses: A business license is necessary and is used for the purposes of tax and identification. Since the cleaning service provider is in business for the past ten years, so before applying for the licenses it has undergone a checking for the local and state area (Blank 2013). After finding out the requirements of the locality, the business has applied and followed it through. Over the years, the family owned business of cleaning service provider has paid the required fees for maintenance of the proper licensing by keeping in mind the finance and budget of the company.
Implementing Insurance: As the business of a cleaning service provider, involves working on the property of someone so the business has investment on insurance liability. This is necessary for avoiding any risk associated with the damage of the property of the customer, falling out from the ladder, dealing with potential number of lawsuits and accusations of theft (Blackburn, Hart and Wainwright 2013). Otherwise, the business needs to pay expensive fees for legal issues that could lead the company in a state of bankruptcy. The business has thus prepared before hand for tackling the problems before they even arise.
Consideration of Legal Issues: The cleaning services business provider address important issue related to health and safety, contracts, policies and employees. The cleaning service business have ensured standards for meeting the safety and protection of the health of the employees while dealing with the hazardous substance along with a variety of regulations pertaining to the business(Burns 2016). The company also ensured entering into one especially with the commercial clients who goes for routine cleaning services so that the paid along with avoidance of the legal matters. The company also presents its policies in the written form to the customers so that they have a clear idea of the business. Moreover, the company also hires employees through a proper background check.
Leading
Determining Funds: As the cleaning services is family run so it opted for bootstrapping where the family started the business with its own funds. However, it ran all the savings out but the family was prevented from the burden of repaying the loans and the interest.
Charles handy put forward four types of organizational culture that includes power culture, task culture, role culture and support or person culture. Given the structure of the family run cleaning business, it follows a power culture. Power culture helps in radiating control from centre and ensures concentration of power in the hands of the few (Gassmann, Frankenberger and Csik 2014). Organizations with power culture incorporate little bureaucracy, few rules and opens up the possibility of faster decision-making. As per Handy, the power culture is illustrated in the form of Spider’s web where all the important spiders sit at the centre surrounded by the widening circles of influence and the inmates. Businesses with this type of culture are able to respond quickly to the events and are heavily dependent on the success of the people’s abilities, residing at the centre. This is primarily the case with the cleaning service provider. Business with a power culture has the tendency of attracting politically minded and power orientated who are in a position of taking risks without highly rating security. Thus, the business under discussion following such a power culture is no different. Businesses with power culture believe in controlling the resources with certain power elements meant for the centre. However, the power culture not only faces problems in relation to the size but also finds it difficult in linking various activities and retaining control. In addition, businesses with such a culture find success when they are able to create newer organizations independently while retaining the financial control centrally.
The cleaning service provider heavily depends on the service provided by the individuals and their performance judged on the outcome of the service provided, which one of the criteria for power culture (Russo et al., 2013). In addition, the cleaning service provider is also abrasive and tough and believes in higher turnover thereby aligning it with the criteria of power culture. Employees working for a business with power culture are able to anticipate the expectation of the power holders. The power culture of the family run cleaning service business has resulted in a happy state that resulted in stronger commitment towards the corporate goals.
The strategies adopted for ensuring effective communication in businesses and which also help in avoiding conflict includes:
Development of the Basic Skills
This happens with the mastering of the essential skills that includes, speaking, listening, asking necessary questions and providing necessary feedback (Goetsch and Davis 2014). This will provide the employees with a feel that the channels for communication are open and they have necessary inputs towards their job roles and the direction of the organization.
Generation of Feedback
Effective communication is ensured by making the employees complete the written weekly status. This also provides them with an opportunity for providing the managers with a synopsis of the activities performed for the mentioned week and accordingly plan for the upcoming week.
Organization of Monthly Meetings:
A monthly staff meeting allows the owner in addressing the issues affects the business that involves discussion of the change in the policies and the overall goals of the business. This also involves recognition of the individual achievements or addressing the accomplishments of the team.
Making the Use of Technology:
Implementation of modern technology not only helps in effective communication but also helps in saving time of the employees and the owner and results in minimum productivity loss. Instead of conduction of special meetings, the owner of the business must convey messages via email (Thompson 2013). Cleaning Service provider should be encouraged to use mobile devices for updating the owners about their regular progress.
References:
s
Order an Essay Now & Get These Features For Free:
Turnitin Report
Formatting
Title Page
Citation
Outline
