Research Objective
Discuss about the Motivating The Hotel Employees For Organizational.
Hilton hotel in Auckland, New Zealand has been stressed upon in this paper where employee motivation is one of the significant problems and need to be analyzed. Hilton hotel in New Zealand is a popular one and aims to provide their best service to the guests. It is situated in a central location with shiny rooms. The guests can have the experience of a gorgeous view from the suite, guest rooms as well as the meeting rooms (Hilton Honors – A Hotel Rewards Program., 2018). This waterfront hotel with sundeck is very particular about their reputation. This research is being conducted to shed light on the employees of the organization and the importance for their motivation. This was considered as one of the problems persisting in the Hilton hotel and it needed to be solved.
The problem on which the research has been carried out is ‘motivating the hotel employees for organizational improvement’ with specific focus on the Hilton hotel of Auckland, New Zealand. This hotel presents the guests with a homely ambience and the location is ideal for easy transportation. The hotel is at a walking distance from the central business district and the popular restaurants, shops at the Quay Street. It is located nearby the train station as well as the airport which is very much suitable for the guests. The fantabulous restaurant in the hotel serves excellent domestic and international platter to the guests, which are delicious, and lip- smacking. Among all these benefits available at the hotel, one little flaw can destruct the whole system. The problem among the workforce was considered as one such flaw, which had the tendency to disrupt the perfect balance within the organization (Liardét & Black, 2016). This problem needed to be treated instantly for the betterment of the hotel.
This research paper has focused on the gap that was created among the workforce and it needed to be analyzed. The reason was found out and motivation seemed to be an appropriate option for this problem. While gathering data it was reviewed that the employees at the hotel were low on confidence and needed motivation. They were not feeling the urge to put their effort because of low self esteem. That is the reason why the management found that they needed to be motivated immediately for the organization to sustain in the competitive market.
The purpose behind carrying out this research was to secure the future of the hotel by valuing the employees in the proper manner. The specific objectives behind carrying out this research are given below:
- To examine the importance of motivating the employees in the hotel industry
- To evaluate the importance of motivation for staying in the competitive market
- To determine the negative impact if the employees are not motivated
Apart from these specific objectives the general purpose is to find out the problem in detail and get a relevant solution for the same. Without motivation among the employees the hotel will suffer from mismanagement in working. The intention was to keep the employees motivated at any cost so that the organization can maintain its reputation in the market. This trendy hotel cannot put their position at stake due to their workforce and that is the reason why the research was planned for evaluation and analysis of the problem.
Background
This research was initiated with the objective of finding the importance of motivating the employees for organizational improvement. To carry out this research the case of Hilton hotel in Auckland, New Zealand was considered. It was presumed before by the researcher that modifying the human resource practices will be able to solve this problem of workforce. A probable solution of motivating the employees to solve this particular problem was considered and the research was carried out accordingly. Staff members and employees have a major role to play in the hotel industry so it is important to treat them properly (Tarí, Pereira-Moliner, Pertusa-Ortega, López-Gamero, & Molina-Azorín, 2017).
Due to the growth in tourism over the past few years in New Zealand, the Hilton Hotel could not afford to bring a bad name to their organization. The purpose was to scrutinize how effective HR practices such as training and motivating the employees will help in the sustenance of the hotel in the competitive hospitality sector. This study has enabled the evaluation of the problem from all the aspects. The data was collected from both primary and secondary sources to bring authenticity in the research. The structure of the report was properly organized starting from selecting the methods to collect data, the evaluation and analysis and then providing a justified recommendation. Previous literature was also reviewed to find out the research that has been carried out on similar topics and get the idea. Thus it was found out that motivation of the employees act as one of the best solution to this problem. The immediacy of the problem called for an instant solution. Relevant research questions were set by aligning with the objectives of the organization in order to fulfill the purpose of the specific research project.
The research on the topic of ‘motivating the employees for organizational performance’ with specific focus on the Hilton hotel of Auckland, New Zealand has both scope and limitation that has paved the way for future research work. As the research work has been carried out in New Zealand therefore there was not much scope of comparing with the international business environments. Moreover, only the hotel industry of Auckland was considered for this research work and therefore the whole of New Zealand could not be the universe for the research work (Enz, 2009). This was a drawback on the part of the researcher as he was unable to provide valid information in his work. As the research was targeted at a specific hotel and that also a very luxury one therefore the competitors were not selected properly. The limitation lies in the part of the research that it might not be suitable for other small scale hotels.
For this particular research motivation of the employees has been considered as the main area of problem. The Hilton hotel of Auckland, New Zealand was chosen for using as a case study to analyze this particular problem of employee motivation in the hospitality sector. By reviewing previous literature it was found out that the employee motivation plays an important role in the organizational improvement. That is why it was important for the employees to be motivated as per the theory of motivation by Herzberg. As per this theory the hygiene factors are those that are essential for motivation at the workplace. They might not lead to a positive outcome for a long term future but without these factors the employees or staff will be dissatisfied. Therefore it can be said that these motivational factors act as a catalyst in retaining the employees. For instance, pay, policies and procedures, benefits, work environment, statuses of the employees, interpersonal and group relationships, security of the job are those factors that have the capability to make employees satisfied or if not observed properly, might dissatisfy the employees.
Literature Review
On the other hand, there are separate motivational factors which cannot be regarded as hygiene factors. These factors are intrinsic to work and responsible for bringing positive satisfaction among the employees. Thus the use of this theory will be able to motivate the employees of Hilton hotel for a premium quality of performance. The hotel employees can make use of these satisfiers such as recognition, sense of achievement, meaningfulness of the work, responsibility and opportunities for growth and promotion. The factors mentioned are involved in the performance of the employees which act as rewards for the employees. Moreover the motivational factors or the motivators also indicate the psychological needs as an added advantage.
The research questions which have been set for this particular study is listed below. These questions will help the researcher to extract information from the survey participants and link them with the fulfillment of objectives. The research questions were set out with the intentions of finding a probable solution to the research problem.
- What is the importance of motivating the employees in the Hilton hotel?
- How would motivation act as the competitive advantage in the hotel industry?
- What will be the negative impact on Hilton hotel if employees are not motivated?
- How would employee motivation help in retaining them?
The literature review has been undertaken to analyze the secondary sources that have been associated with the topic of employee motivation. Following are the list of academic journals selected to evaluate the findings of the problem. The review of previous literature will provide a way to gain insight about this topic in detail and pave the way for further research.
‘Employee motivation strategies and the creation of a supportive environment in societies of post-socialist transformation’ by Ristic MR, Selakovic M and Qureshi TM has focused on the motivational strategies of the employees to create a supportive working environment. The aim of this study was to find out the motivational factors for employees in the private sector. Survey method was used by the researcher and the responses stressed on providing the employees with additional prize to keep them motivated. It can be summarized from this article that additional remuneration acts as a motivation among the employees so it can be implemented in Hilton Hotel too. Promotion and health insurance followed the remuneration of the employees as per the survey (Ristic, Selakovic, & Qureshi, 2017).
Again in the article ‘what are the key drivers used to promote employee motivation and engagement in a manufacturing environment?’ by Alana Cunningham employee engagement was considered important for the success of the company. The repetitive work within the organization can lead to dissatisfaction among the employees and pose a negative impact on them. It was found out by the researcher that as an employee surrender his task then the involvement decreases which leads to exhaustion. Thus the article summed up that the interaction and relationship among the job and specific individual is important as per the Job Characteristics Theory. This theory is aimed at “providing a framework for a better implementation of the job by working through the interaction between the main aspects of the job with the mental living states of a person.” (Cunningham, 2016)
Maria Falk Mikkelsen, Christian Botcher Jacobsen and Lotte Bogh Andersen have mentioned in their article ‘Managing employee motivation: exploring the connections between managers’ enforcement actions, employee perceptions and employee intrinsic motivation’ that certain external interference such as economic incentives has a role to play in the decrease o employee intrinsic motivation. This article has stressed on the impact of managers on the employee intrinsic motivation. Motivation crowding theory was used in this research to explain the fact that employee intrinsic motivation is dependent on the need for self- determination of the employees (Mikkelsen, Jacobsen, & Andersen, 2017).
Research Findings
Conclusion
Three different articles were considered for analyzing the secondary sources. After reviewing the articles it was found out that the three articles had focused on three different issues related to employee motivation. It became easy to compare and contrast the different factors associated with employee motivation where additional benefit was considered as the most significant factor. Moreover, the other two articles had focused on the role of the managers and innovation in the work structure as equally important to boost up the employees. Hilton hotel of Auckland, New Zealand will need to reflect on these points in order to improve their organizational performance.
Even though previous literature was analyzed but there were gaps in certain parts. There should have been more secondary sources, which would provide a wide range of data. With the increase in the number of literature, the scope of reviewing would increase and thus provide more options for the Hilton hotel to improve their weak areas. The researcher should have used books and company reports apart from journals to be more authentic in his work. In this research, only the hotels in the Auckland area were surveyed which became a gap. That is why the researcher could have surveyed the whole of New Zealand to get information on the specific topic.
Both primary and secondary sources of data were used to shed light on this research problem along with the implementation of qualitative and quantitative methods. Qualitative methods included individual interviews and group discussions with the participants to reveal detailed facts about the problem. On the other hand, quantitative method was used by survey and online polls through statistical, numerical and computational analysis (Chang & Teng, 2017).
For this particular research problem the employees and the managers of the Hilton hotel in New Zealand were surveyed and interviewed to become aware of their opinions. In addition to that, employees of other hotels in the locality were also surveyed through online polls and questionnaire. It helped in finding out the effective ways of employee motivation and their expectations from the management. Analysis of the collected data helped in stressing on the motivational factors that will be significant for boosting up the morale. Additional payments for working on holidays, remuneration, free family meals, and festival bonuses were regarded to be of immediate importance for encouraging the employees (Altinay, Paraskevas, & Jang, 2015).
The research problem on the importance of employee motivation for organizational improvement has considered several factors which are discussed throughout this assignment. It is also required by the managers of the Hilton hotel to involve the employees in the decision making process of the organization. By doing so the employees will realize that they are being valued in the organization. Employees are an important asset of the organization therefore their motivation will ultimately benefit the organizational performance.
As per the literature review of secondary sources it was found out that the previous researchers have also mentioned rewards to be of primary importance for motivating the employees followed by innovation in the work environment and role of the managers. It will be a good idea to hold frequent meetings with the employees to maintain two- way communication. Effective communication has always produced the best outcome in terms of resolving conflicts or issues within the organization (Putra, Cho, & Liu, 2017). A friendly atmosphere always encourages the employees to speak which leads to a sound working environment. That is why Hilton hotel in Auckland, New Zealand should consider the points that are discussed throughout this assignment to resolve their problem. Herzberg’s motivation- hygiene or the two- factor theory was considered for reflecting on the needs of certain factors in the workplace that cause job satisfaction among the employees.
Limitations
Conclusion
It can be concluded from this research paper that motivation of the employees is an important factor for the competitive advantage of the organization. As Hilton hotel of Auckland, New Zealand was considered in this particular case therefore the employees of that organization were surveyed and interviewed. Certain factors such as providing the employees with additional benefits and leaves were highlighted to be effective motivational factors. It can be stated that increase in employee motivation will reduce the rate of turnover. Job satisfaction helps in retaining the employees and regarded as one of the efficient human resource practice. Moreover, managerial role also plays a part in encouraging the employees by building good relationship and enabling effective communication. Employees need to be made realize that they are valuable to the organization which will urge them to show dedication towards their work. Modification in the work structure and avoiding repetitive tasks lead the employees to find interest in their respective tasks. Linking the organizational goals with the individual objectives of the employees will help realize their benefit of working for the organization.
As per the topic of this research, motivating the employees is very important in the hotel industry. Hilton Hotel of New Zealand needs to do the same to stay ahead in the competitive run. However, the task of motivating the employees by the organization is not very easy. One of the actions that can be recommended here is self- inspiration, which is more important and works better than external motivation. De-motivation is a negative effect which might spread from one employee to another. This will lead to an adverse outcome in the success of the company because negativity in the organization will make the employees negative and lead to negative results as well.
If the employees in the Hilton hotel are not motivated then there is a tendency that they will be a poor performer in comparison to the other motivated employees. Moreover if the employees are not bothered about the growth of the company then it will be difficult by the managers of the organization to make them complete a specific project. It has been discussed in the course of this study that one of the main outcomes for reluctance in motivation among the employees is low productivity whereas the rest of the employees feel that they need to work better for managing the incomplete task. This research has focused on the method of associating the Hilton Hotel goals with the objectives of the employees so that they become aware of their positions. The employees get encouraged when they have the knowledge that their presence is appreciated within the organization.
Lack of motivation among the employees result in decreasing the morale of the entire organization and the managers cannot afford to do so. That is why the action of linking the organizational goals with the individual objectives of the employees can be recommended as a clear action for the Hilton Hotel of Auckland, New Zealand. The de- motivated staff members should be called in separately for a meeting to discuss about the change in behavior and the issues they are facing inside the hotel. Such employees might face difficulty in dealing with the customers which will be a potential loss for the organization. When employees are considered as the assets of the organization such negativity in their behavior will lead to the loss of production in the organization.
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