Novo IT’s Service Offerings
Novo IT is one of the successful Australian organisations that support the employees for outsourcing their services and providing ways through which communication can become easy. They have offered great opportunities so that multiple businesses can operate in a secured way. In this report the service that novo IT are discussed. Apart from this, the general management control and application control of the organisation is discussed. The risk associated with this service and found and the mitigation ways are found.
Novo IT offers a wide range of service such as the platform of the Remote Monitoring and Management to continually monitor the health and performance of your IT network. It also provides the services of the early detection and remediation of the issues before the occurrence of the down time or data loss (Liu, Miura & Ise, 2016). Novo IT also provides the reports about the entire internal system of the IT. This also includes the business value and helps the customers and the users to plan and budget the future of the IT expenditure.
The services also include managing the infrastructure to avail the benefits of the maximum reliability of the wireless networks. Apart from this facility of the managed desktop by the user and the enhanced security to protect the data round the clock this means 24 hours. The application management feature if the Novo IT also ensures the reliability of the business applications to avoid the costly engagements (Prentice, Bills & Peters, 2018). It provides the strategic advice to transform the business with the highly skilled expertise and through sound process management. Moreover the company (Simon, Yaya, Karapetrovic & Casadesús, 2014).Moreover the Novo IT also manages the cloud computing business and smarter solutions are provided to the users so they can access the data with ease.
Management controls are used by the employees and the managers to accomplish and identify the objectives and goals of the organisations. The major reason of the introduction of the management controls by the Novo IT is to protect the data of the users from unauthorised access and from the viruses. There are basically two types of control the preventive control and the detective controls. The preventive controls are designed to discard the errors and the irregularities and the detective controls are formulated to identify an error or irregularity.
There is no certain list of the controls however; the company addresses three types of major controls (Leimbach, Adams, Swensgard & Overmyer, 2015). Input controls are formed to check whether the transactions have been recorded accurately or not and also to check whether they have been properly authorised or not. Processing controls on the contrary are undertaken to analyse whether the transactions have been performed as decided. Output controls are the controls which decide the accuracy of the result. Problem management and the technical controls to identify and address the root cause of the technological error if any and to perform more efficiently (Iwu, Ogbonna, Jude & Onuma, 2014). Majorly the data is stored in the cloud and therefore, to protect and maintain the confidentiality the users are provided the hi-tech security. These types of controls are implemented generally when particularly a new system is implemented. These controls are extremely important for the Novo IT to monitor the impact of the working in the organisation (Mustapha, Manan & Alwi, 2017). The general management controls come into the action to increase the performance of the business by detecting the frauds and errors by the internal as well as the external people (Torras, et. al, 2018).
Management Controls of Novo IT
The general control measure and the application control differ from each other. Application controls are used to secure a particular application or a process. There are various application controls that are defined by an organisation. The application control makes sure that there are no bugs in the system (Simon, Yaya, Karapetrovic & Casadesús, 2014).
The application controls that are used by an organisation to maintain the security are input controls, output controls, processing controls and auditing controls. Input controls are used to check that the information is accurate and correct. The output controls are checked by comparing the desired result with the actual result. If there is any difference in the output obtained. It could be found that there are bugs in the system so that action plans could be defined (van Kesteren, Cubadda, Bouwmeester, van Eijkeren, Dekkers, de Jong & Oomen, 2015). The processing control checks that the information which is entered in the system is complete and can be processed. The processing controls are used to check that the operations will be carried out only by valid users. The unauthorised users cannot access the operations so there are chances of security breach. One of the most important application controls is audit control as it monitors all the actions. It helps in finding out the bugs that exist in the software s that error could be removed. Application controls make sure that all the operations are secured and errors do not penetrate in the system (Lorencatto, et. al, 2016).
The application control is important as they adapt to the changes automatically. Every time whenever there is a change in database, software or any application these controls adapt to changes. Every organisation can rely completely on the security by using application control. Thus every organisation relies on application control for meeting the security needs (Costan & Popa, 2017). Like in case, of Novo IT security of the network is maintained using application control. They make sure that while information is transferred on the network security and privacy of data is maintained (Saha, Mollah, Alam & Rahman, 2016). The security measures are inherited in the application control they make sure that software’s are updated regularly. They assure that information is accessed only by authorised user; no invalid user can access the information. The data packets should remain confidential and it should not be leaked.
There is a difference between both the control measures, though both of them deal with maintain the security of the network. The application control is used to make sure that application and processes are secure and are accessed by a valid user. On the other hand, general management control is used to see who can access the data and how to maintain privacy and confidentiality of the system (Vojinovic, et. al, 2016). On the other hand, application control checks weather an application is working correctly, the processes are updated and error free or not. The security of a particular organisation is dependent on both the control. If comparing both these, general control deal with the entire network and the application control deals with a particular area. The security plans are designed to make sure that confidential and reliability is maintained (Kerzner & Kerzner, 2017). This can be achieved by working on the pre-defined rules. The operations related to IS are observed by the application control. The general management control is used to manage all the conflicts at the workplace. The primary objective is to make sure that all the operations are completed without any failures. The application control checks that the inputs are valid and can be processed accurately without any error. If comparing both the control measures in Novo IT, it was found that GMCs work in all the area where as ACs are applicable to a small area. They are applied in a specific area to make sure that the integrity, confidentiality and availability of information is maintained.
Application Controls
The risk associated with every organisation is security breach. Thus, every organisation designs policies to make sure that confidentiality, availability, reliability and integrity of data is maintained. The security of an organisation aims in securing the data so that privacy of data packet is not breached. Apart from that, it is necessary to maintain the integrity the confidentiality of data (Kerzner & Kerzner, 2017). That assures that information is readable only to valid user and no unauthorised person have a right to access the data. This is achieved by maintaining an access list so that privacy of data is not violated. The risk management techniques make sure that that even in case of failure the network continues to work. It makes sure that consistency of operations is maintained. For, maintaining the reliability the every organisation has a backup plan designed (Kosma, Lambropoulou & Albanis, 2014). The first step, of risk management plan is identifying the bugs so that they do not penetrate in the system. The risk is accessed and the source of the risk is found so that control plan is developed for future security.
Data Quality is what the company maintains and it is the only factor on which the company depends and performs. It builds a trustworthy relationship between the clients and the company. Basically the data quality improves the standard of the content and helps to mitigate the risks. This process creates a transparent environment in the company and all the changes such as the transactional or the structural changes are reflected easily (Kosma, Lambropoulou & Albanis, 2014).
Auditing on the other hand is another tool which is like a reflection of the company’s doings. The organisations collect the data from different sources and moreover there are numerous clients who keep the confidential data online therefore, there are chances that the few of the data sets can deluge and may be harmful for the company as well as other clients (Brown, 2015).
There are several benefits which are underlined below describing the significance of the data quality and the importance of the auditing in the field of IS.
The quality of the data gets verified and it also helps to find out the loopholes if any. The customer are also becoming quality conscious and they are ready to pay more in terms of quality rather than the quantity therefore adopting the practice of the data quality and the auditing gives a boost in accepting the customer’ needs and preferences.
Risks and their Mitigation
Owing to the rapid diffusion and the pace in the technology the companies rely on the digital media but however, there are still chances of loss and theft of the important data or the embezzlement and manipulation therefore auditing acts as a saviour and the scanner in scanning the problem areas and same are communicated to the management so that the management can take the necessary actions on time.
Further, since the data is over the internet the chances of the errors are low yet the data quality and auditing provides and additional cover and this methodology can make the working easy and the company like Novo IT can grab better opportunities.
Conclusion
Form the above analysis on the importance it can be observed that all the services which are provided by the Novo It being an information technology company require general controls to operate efficiently as well as effectively. Moreover the discussion on the business operations that support the organisation depicts the basic features which are also a vital part. The applications controls used by the Novo IT are an asset to the company and it is advised to the company to conduct the audit checks regularly and to maintain a high quality of the data in order to avoid any kind of variances between the benchmark and the performances. The risk management techniques followed by the company aims to deliver the core services and the privacy of the data which also builds the customer satisfaction and stabilize the market position of the company. Henceforth, the Novo IT can achieve the vision and can set trends if the quality and the performance if the company remains consistent and improves with extra features and dimensions.
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