Project Charter
Project management is one of the necessary disciplines that are required to be followed and implemented in the projects for project success. There are various deliverables that a project team needs to provide as a part of the project management process. Project charter and project plan are the two deliverables that are provided in the initiation and planning phases and set up the base of the project. The charter and project plan for an online booking solution for a car rental company are included in the report.
The project is being developed for a medium sized car rental company. The company provides its customers with the car and truck rental services and operates in three different locations. The company currently has a total of 35 vehicles available for rent. The organization is looking to expand in the other locations and there will be an online booking solution needed with the expansion of the business.
The project scope will cover the following activities for the online booking solution:
- Initiation and planning activities for the online booking solution covering feasibility estimation, estimations, and planning of the project areas.
- Design, development, and implementation of the online solution (Atkin, 2012).
- Testing and change management of the solution.
- Quality, communication, and risk planning & management for the solution.
- Deployment of the system and conduction of the closure processes and activities.
- To provide the customers with the ability to book and track their vehicles using the online medium.
- To provide the company resources with the ability to keep a track of and manage the bookings.
- To allow the customers to check the availability of the vehicles for offering them the ease of service and operations.
- To allow the customers to make payments for the bookings for enhanced customer engagement and satisfaction.
The medium sized car rental company is looking to expand in the other locations and there will be an online booking solution needed with the expansion of the business. The absence of the online solution will lead to difficulty in manage the bookings and the customer engagement levels may also come down. However, the implementation of the online solution will allow the company to enhance its customer engagement levels and gain competitive advantage in the market (Ahmad, 2012).
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Date of Submission |
Date |
|
Submitted By |
Project Manager Name |
|
Submitted To |
Name of the Stakeholder |
|
Signature of the Stakeholder |
Signature |
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Comments by the Stakeholder |
Comments on the project charter submitted |
|
List of Changes to be Made |
Details and names of changes to be made to the charter |
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Sign-off/Approval Status |
Status of the approval of the charter |
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Plan of Action |
Follow-up actions |
The technique will involve the identification of the stakeholders and candidates to be interviewed for the online booking solution. The interview questions will then be prepared in a formal document for each of the candidate or stakeholder group. The conduction of the interviews will be done in which the candidates will be asked the questions and their response will be recorded through automated recoding tools. The analysis of the response provided by the stakeholders will be made.
The online booking solution is being developed for a medium sized car rental company. There are similar organizations in this domain that are already using such applications in their architecture. The domain analysis will be done to determine the requirements of the project and the requirements that shall be included for enhanced customer experience.
The current activities and processes carried out in the car rental company will be observed. The flow of operations will be made clear which will allow the identification of project requirements and definition of project scope easier. There are several issues present in the current flow and these issues will be identified to determine the dependencies and relationships between the different modules of the online solution.
The different groups will be invited to participate in the group discussion activities. In this method, the ideas and expectations of every stakeholder group will come forward and the system requirements will be defined accordingly.
The work breakdown structure for online booking solution has been illustrated below. It shows the project activities that will be involved in the project.
Project Background
The schedule for online booking solution has been illustrated below. It shows the project activities that will be involved in the project along with the duration, start date, finish date, and resource assigned to each of these activities (Dalcher, 2015).
|
Resource Name |
Responsibilities |
|
Project Manager |
The resource will head the project and will be responsible for planning the project and all of its areas. The delivery of the project deliverables will be on the project manager along with the conduction of project control and closure activities. |
|
System Developer |
The online booking solution will be developed by the resource and the resolution of the bugs will be handled by the resource. |
|
Technical Head |
The technical feasibility analysis and technical consultancy will be provided by the resource in the project. |
|
Implementation Engineer |
The implementation of the online booking solution on the servers will be the responsibility of the resource. |
|
Business Analyst |
The analysis of the project information to define the project requirements will be the responsibility of the resource. |
|
Technical Analyst |
The technical feasibility analysis and technical management along with security analysis will be the responsibility of the resource |
|
Finance Officer |
The resource will have the responsibility of managing the project funds and conduction of cost-benefit analysis of the project. |
|
UI/UX Design Expert |
The designing of the project will be done by the resource and the responsibility of creating user-friendly design will also come under the resource responsibilities. |
|
System Tester |
The testing of the online booking solution will be done by the resource. |
|
Technical Writer |
The documentation of the online booking solution will be the responsibility of the resource. |
|
Trainer |
The training of the end-users will be carried out by the resource. |
|
Name |
Description |
Probability (01. To 1) |
Impact (1 to 10) |
Score |
Treatment |
|
Malware Attacks |
The information of the online booking solution and its properties as confidentiality, privacy, and security will be put at stake due to the attack of malicious codes. |
0.7 |
7 |
4.9 |
This risk to the online booking solution shall be treated with mitigation and avoidance strategies with the use of logical, administrative, and technical security controls. |
|
Denial of Service Attacks |
The information of the online booking solution and its properties as availability and privacy will be put at stake due to the flooding of the network channels. |
0.4 |
8 |
3.2 |
This risk to the online booking solution shall be treated with mitigation and avoidance strategies with the use of logical, administrative, and technical security controls. |
|
Eavesdropping & Man in the Middle attacks |
The information of the online booking solution and its properties as confidentiality, privacy, and security will be put at stake due to the unauthorized access and monitoring of the networks. |
0.5 |
8 |
4 |
This risk to the online booking solution shall be treated with mitigation and avoidance strategies with the use of logical, administrative, and technical security controls. |
|
Data breaches and leakage |
The information of the online booking solution and its properties as confidentiality, privacy, and security will be put at stake due to the unauthorized access of the information sets. |
0.7 |
9 |
6.3 |
This risk to the online booking solution shall be treated with mitigation and avoidance strategies with the use of logical, administrative, and technical security controls. |
|
Data Manipulation Issues |
The information of the online booking solution and its properties as integrity, privacy, and security will be put at stake due to the attacks by malevolent entities |
0.6 |
9 |
5.4 |
This risk to the online booking solution shall be treated with mitigation and avoidance strategies with the use of logical, administrative, and technical security controls. |
|
Schedule/Budget Overrun |
The changes in the project, technical errors, operational issues, increased re-work etc. may lead to gaps in estimated and actual values of cost or schedule. |
0.4 |
8 |
3.2 |
This risk to the online booking solution shall be treated with avoidance strategies using Earned Value Analysis, reviews, and audits. |
|
Technical Faults |
The technical tools may turn faulty |
0.5 |
5 |
2.5 |
This risk to the online booking solution shall be treated with avoidance strategies using technical reviews. |
|
Ethical issues |
There may be issues reported of non-compliance or violation of ethical policies and standards. |
0.2 |
10 |
2 |
This risk to the online booking solution shall be treated with avoidance strategies using reviews and audits. |
|
Quality issues |
There may be issues reported of non-compliance or violation of quality policies and standards. |
0.2 |
10 |
2 |
This risk to the online booking solution shall be treated with avoidance strategies using reviews and audits (Ward and Chapman, 2003). |
|
Legal issues |
There may be issues reported of non-compliance or violation of legal policies and standards. |
0.2 |
10 |
2 |
This risk to the online booking solution shall be treated with avoidance strategies using reviews and audits. |
The project quality shall be maintained using ISO 9000, Six Sigma, and Total Quality Management as the quality standards.
There will be testing processes and activities conducted to determine the project quality.
|
Testing Activity |
Description |
|
System Testing |
The functionality of the online booking solution will be validated and verified as per the requirements. The bugs and defects detected during the testing process will be logged under the category of system defects. |
|
Integration Testing |
The integration of the different modules of the online booking solution will be tested and verified in the process. The bugs and defects detected during the testing process will be logged under the category of integration defects (Boehm and Ulmer, 2008). |
|
Regression Testing |
The changes made to the defects reported will be tested to understand their implications on the other modules. The bugs and defects detected during the testing process will be logged under the category of regression defects. |
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Security Testing |
The security status and scenarios will be tested to make sure that the online booking solution is protected from the security threats and attacks. The bugs and defects detected during the testing process will be logged under the category of security defects. |
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Performance Testing |
Response time, throughput time, and system response will be validated in this process. The bugs and defects detected during the testing process will be logged under the category of performance defects (Menze, 2013). |
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Usability Testing/Acceptance Testing |
The end-users will validate and verify the system functionalities and will provide their response and feedback on the user-experience parameters. The bugs and defects detected during the testing process will be logged under the category of usability defects. |
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Communication Type |
Description |
Frequency |
Format |
Participants |
Deliverable |
Owner |
|
Status Reports |
The report will include the mathematical and graphical representation of the project status in terms of the activities completed and pending. The major issues will also be highlighted in the report along with the contribution level of each team member. |
Daily |
PDF File |
Project Team Members |
Status Report |
Project Manager |
|
Status Reports |
The report will include the mathematical and graphical representation of the project status in terms of the activities completed and pending. The major issues will also be highlighted in the report along with the contribution level of each team member (Boesso and Kumar, 2016). |
Weekly |
PDF File |
Internal and External Stakeholders of the Project |
Status Report |
Project Manager |
|
Team Meeting |
The meeting will be conducted internally among the project team to discuss the project status and plan the pending activities |
Daily |
In the meeting room, minutes of meeting to be shared in PDF format |
Project Team Members |
Minutes of Meeting |
Project Manager |
|
Stakeholder Meeting |
The meeting will be conducted externally among the project stakeholders to discuss the project status and plan the pending activities |
Weekly |
Teleconferencing medium, minutes of meeting to be shared in PDF format |
Internal and External Stakeholders of the Project |
Minutes of Meeting |
Project Manager |
|
Defect Report |
The report will list out the defects in the online booking solution along with the summary and status of the defects |
Weekly |
PDF Format |
Internal and External Stakeholders of the Project |
Defect Report |
Project Manager |
|
Review report |
The report will include the review status and reports for the project including the review comments and feedback. |
Weekly |
PDF Format |
Internal and External Stakeholders of the Project |
Review report |
Project Manager |
|
Completion report |
The final completion report will include the details of all the project activities, performance measurement, and project details (Schneider and Hadani, 2014). |
At the end of the project |
PDF Format |
Internal and External Stakeholders of the Project |
Completion report |
Project Manager |
There may security risks and incidents that may come up during the project timeline. Disaster recovery plan will be needed to make sure that the project information is protected under all the circumstances.
The backup for the data sets will be recorded using automated tools and procedures so that the data is not lost at any instance.
There will be an incident recording process included and incident reports will also be generated on a weekly basis.
The incident report will include the details of the incident, such as incident type, date of the incident, incident summary, entities and modules impacted by the incident, resolution timeframe for the incident, resources involved, and owner of the incident.
There may also be natural disasters and events that may take place in the project and these will be required to be managed and handled. These will not be avoided and the mitigation measures, such as resistance of the building to earthquakes and floods, fire safety measures, etc. shall be deployed for the building comprising of the data servers and web servers of the online booking solution.
There will maintenance and support activities carried out in the project and the maintenance work will be done in response to the incidents reported. The incident report will include the details of the incident, such as incident type, date of the incident, incident summary, entities and modules impacted by the incident, resolution timeframe for the incident, resources involved, and owner of the incident.
The maintenance plan will include the schedule of the updates to be done on the project along with the details of the patches. The roles and responsibility of tracking and monitoring the updates will be on the Project Manager. The resource will head the project and will be responsible for planning the project and all of its areas including maintenance and support activities. There will also be support staff engaged post project deployment to carry out the maintenance activities. The delivery of the project deliverables will be on the project manager along with the conduction of project control and closure activities (Bengtson, Havila and Åberg, 2018).
|
Date of Submission |
Date |
|
Submitted By |
Project Manager Name |
|
Submitted To |
Name of the Stakeholder |
|
Signature of the Stakeholder |
Signature |
|
Comments by the Stakeholder |
Comments on the project plan submitted |
|
List of Changes to be Made |
Details and names of changes to be made to the plan |
|
Sign-off/Approval Status |
Status of the approval of the plan |
|
Plan of Action |
Follow-up actions |
References
Ahmad, T. (2012). A Review of cost Management Techniques in Planning Phase of Construction Projects. Global Journal For Research Analysis, 2(1), pp.76-78.
Atkin, B. (2012). Planning Major Projects. Construction Management and Economics, 30(8), pp.708-710.
Bengtson, A., Havila, V. and Ã…berg, S. (2018). Beyond Project Closure: Why Some Business Relationships Recur in Subsequent Projects. Project Management Journal, 49(2), pp.89-104.
Boehm, T. and Ulmer, J. (2008). Product Liability: Beyond Loss Control–An Argument for Quality Assurance. Quality Management Journal, 15(2), pp.7-19.
Boesso, G. and Kumar, K. (2016). Examining the association between stakeholder culture, stakeholder salience and stakeholder engagement activities. Management Decision, 54(4), pp.815-831.
Dalcher, D. (2015). Going Beyond The Waterfall: Managing Scope Effectively Across the Project Life Cycle. Project Management Journal, 46(1), pp.e2-e2.
Menze, S. (2013). Projekt-Controlling mit Earned Value und Earned Schedule. Controlling & Management Review, 57(3), pp.68-76.
Schneider, M. and Hadani, M. (2014). Stakeholder Management and Corporate Political Activity: A Model of Strategic Stakeholder Management. Academy of Management Proceedings, 2014(1), p.12289.
Ward, S. and Chapman, C. (2003). Transforming project risk management into project uncertainty management. International Journal of Project Management, 21(2), pp.97-105.
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