Company Overview
This report briefs the users about the features of organizational behaviour in a business. In this report a mythical business, GenFast delivery has been studied and it has been found that organizational behaviour is significant for any organization. It studies impact and influence of organizational structure, individual employee and team as a whole. Organizational behaviour is one of significant element of a company which helps the company in enhancing its activities and operations globally. It is an appliance of knowledge about individual, group and organization and their way to perform their duties in organization.
This report depict the users about various organizational behaviour theories, Power, communication and conflict, Motivation and engagement and Decision making and teamwork in an organization. This paper depict the importance of organizational behaviour and its aspect in an organization. The main purpose of this study is to explain the users about the broad concept of organizational behaviour to people.
Firstly this report depict about the scope and introduction of the report. Further, the company overview has been given. Further, the analysis has been done over organizational behaviour theories, Power, communication and conflict, Motivation and engagement and Decision making and teamwork. The literature review has been done over OB topics and then conclusion has been given at the end.
Gen fast delivery is a public limited company. This company is situated in Australia and offers the food products to the clients. This company delivers the food at the client’s place timely and fresh food is delivered by the company. Through the help of genfast app, the clients could order the local food or food from any restaurant in the same state and company promises them to deliver the fresh food in no time. Company works on 3 S i.e. Selection, in which clients are allowed to choose anything from menu. Speed, in which the company promises the clients to deliver the food speedily and service, company tries to make all the customers satisfy through offering them the best of the food in less price and less time.
This company is currently working in Australia but soon it would be diversified its market in various nation to capture the whole market. The main competitor of the company is Uber Eats. This company is growing very rapidly as customers are quite happy with the services of the company.
Organizational behaviour is a study which is normally done by the organizations to analyse the activities and create the organization more efficient. It is a scientific approach which is applied by the organization to manage the people. OB is an interdisciplinary area which contains psychology, sociology, communication and management. It complements organizational theories that focuses over the intra organizational and organizational topics and also complement over the human resource of the organization (Melville, 2010). No day it is more focused by every organization to maintain and manage the people.
Organizational Behaviour Theories
Organizational theories study the organization for analysing the organizational structure and patterns. These theories help the organization in solving the problems, meeting the expectations of stakeholders and enhance the productivity and efficiency of organization (Aguilera et al, 2007).
Many organizational theories has been introduced to help the organization in meet the needs of stakeholders and enhance its operations. Some of the organizational theories and their impact over the Gen Fast is as follows:
Every organization is based upon a management or organizational structure which depict about the roles and responsibilities of every employee and manager of company. It explains the functions, positions, delegated roles, responsibilities and authority which is carried out to define the task and objective (Schoorman, Mayer & Davis, 2007). The organizational structure of the company describe about the power, communication structure and ways which could occur the conflict in the organization.
Power is quite difficult to explain. It is a capability of one person to compel other persons to do something either willingly or unwillingly. Power could be divided into 5 groups: Legitimate power, Rewards power, coercive power, expert power and referent power.
Legitimate power is a form where power is generated through the designation and it is accepted by all employees of organization. Judiciary is the best example of legitimate power. In Gen Fast, legitimate power is held by the CEO of the company. All the employees of the company are required to follow his order. This helps the organization to work together to accomplish the goal and help the organization to be more efficient.
Rewards power is a capability or kind of reward which is used to fulfil some one’s interest. Such as manager of an organization has power to reward employees in the form of promotions, salary, pay, bonus, time off etc. In Gen Fast, reward power is held by the both manager and employees of the company. Manager of Gen Fast rewards employees in the form of promotions, salary, pay, bonus, time off, shares, bonds etc. and employees have power of appraising in 360 appraisal and producing desired production (Bakker, & Schaufeli, 2008). This helps the organization to work together to accomplish the goal and help the organization to be more efficient as everybody accomplish their duty perfectly.
Coercive power is an ability to punish a person. For it, a proper paper work is required. Discipline also plays an important role in this. Such as strike is an example of coercive power of employees and fine, over time and demotion is an example of coercive power of managers. In Gen Fast delivery, the coercive power is rarely used by the manager and employees as it impacts negatively over the organization and human power of organization.
Power
Expert power is an ability to influence a person on the basis of interpersonal skills such as thoughts, expertise, knowledge etc. This is helpful in building up a real image of a person in front of others. In Gen Fast, this power is held by the CEO and other managers of the company (Luthans & Youssef, 2007). All the employees of the company are required to follow his order. This helps the organization to work together to accomplish the goal and help the organization to be more efficient.
Referent power is an interpersonal relationship of an individual among the other individuals. This could be derived in the form of love, respect and affection. It develops slowly and helpful in portraying a good image in front of others. In Gen Fast, this power is held by the every person of the company (McShane & Von Glinow, 2011). This helps the organization to work together to accomplish the goal and help the organization to be more efficient.
Thus it could be said that all the forms of power is used in Gen Fast delivery and the usage of every power group is quite great in Gen Fast. It has been found that the company is doing great. This helps the organization to work together to accomplish the goal and help the organization to be more efficient (Greenberg & Baron, 2008). This organizational theory of power helps the company to be more competitive in the market and it enacts the value of organization in the market. The organizational culture of Gen Fast has showed that it is a public oriented company. Company believes in 3 S i.e. service, speed and satisfaction. And this theory is fulfilling all of these aspects of organization.
Communication is a way of exchanging the information from one stage to another, from one person to another or from a place to another by speaking, writing or with the use of other medium. The organizational culture of Gen Fast has showed that it is a public oriented company. Company believes in 3 S i.e. service, speed and satisfaction. And this theory is fulfilling all of these aspects of organization (Luthans, 2010). So the company focuses the most over the communication structure of the company.
Communication structure is a patters which exists in each pattern of interaction and lies in each and every social system. In organization, communication structure is a big point as it decides the organization structure and the flow of work. Communication structure are of many types (Education & Robbins, 2011). A business is always maintain and precise and clear internal communication structure which allows the manager of organization to issue guides and directions for workers and front line staff to give feedbacks so a plan could be adjusted. Communication could be flow downward from the top level managers to workers, upward from workers to top level management, diagonally among the departments and horizontally among the peers.
Communication
The structure of communication depict about the speed and method through which idea could be flowed properly among managers and employees. In Gen Fast the communication structure is upwards which allows the lower level employees to put their ideas and thoughts and give feedback about the organization decision, this helps the employees to be motivated and work ethically (Adler & Gundersen, 2007). The power given by the organization to its employees also help the company into managing and motivating the employees.
Thus it could be said that communication structure used in Gen Fast delivery and is quite great. It has been found that the company is doing great. This helps the organization to work together to accomplish the goal and help the organization to be more efficient. This organizational theory of communication structure helps the company to be more competitive in the market and it enacts the value of organization in the market. The organizational culture of Gen Fast has showed that it is a public oriented company. Company believes in 3 S i.e. service, speed and satisfaction. And this theory is fulfilling all of these aspects of organization.
Motivation and engagement:
Managers and leaders of an organization have a primary role in the activities of organization. The main duty of leader is to enhance the performance of employees and company. Leaders must contribute to enhance the people to meet their goals and enhance the productivity of organization. Motivation and engagement is a technique to make the employees satisfied and work with full of efficiency (Hogg & Terry (Eds.). 2014). Within an organization, motivation and engagement might be felt naturally if all the employees are totally happy with the working condition and find that all the tasks are interesting and it would help them to get the reward.
Yet leaders and managers are needed to spread the motivation in the teams to make involvement and engage the people in their work. This feeling of motivation must be improved and must be developed continuously to manage and maintain people and enhance the effectiveness and encourage the organization to meet their objectives (Bowditch, Buono & Stewart, 2007).
A leader could motivate its employees and team members through many ways so that they could accomplish their task in less time and with more efficiency. Motivation is basically of 2 types: intrinsic and extrinsic factors. Intrinsic factors contain achievement, challenges, personal satisfaction, competition etc. whereas extrinsic factors are pay, promotion, bonus, incentive, punishment etc. according to a study, salary and incentive plays an important role in motivating the employees (Colquitt & Zapata-Phelan, 2007).
Motivation and Engagement
It is also important for the leader to engage the employees and team members in their task so that the productivity could be enhanced. An employee which is better engaged in his or her work would reach final goals quickly and it would also help the organization in enhancing the activities (Colquitt, Lepine & Wesson, 2011). Engagement is a passion of employees towards their work. Focus over the ability and strength of the employee and motivate them accordingly could also enhance the engagement of employee.
Through analysing over the Gen Fast, it has been found that the company is public oriented company and believes that human power is the biggest asset of the organization. Thus the company focuses over motivation and engagement of the employees. The leaders of the company are motivating the employees through financially and non-financially to enhance the productivity of company.
Thus it could be said that motivation and engagement policies used in Gen Fast delivery are great. It has been found that the company is doing great. This helps the organization to work together to accomplish the goal and help the organization to be more efficient. This organizational theory of motivation and engagement helps the company to be more competitive in the market and it enacts the value of organization in the market. The organizational culture of Gen Fast has showed that it is a public oriented company. Company believes in 3 S i.e. service, speed and satisfaction. And this theory is fulfilling all of these aspects of organization.
Decision making and team work is essential elements of organizational behaviour. This theory depict that a company must involve the employees while taking the decisions. This would not only help the company in achieving the heights but also help the company in reducing the labour turnover, motivating the employees, enhance the communication structure and reduce the conflicts (Helfat & Peteraf, 2009).
Decision making is a process in which some decisions are taken for the betterment of the organization and fir future planning of the organization. Some organization take the decision with an involvement of all the employees and in some organization, only managers take the decision (Coombs, 2007). This decisions are based upon many factors so all the aspects must be considered while analysing the task.
Teamwork is a work done by few people together. Team work is done by an organization to use many ideas, capability and intelligence together so that the best outcome could be achieved. Teamwork is essential aspect for all modern companies. Organizations believes that every employees must be skilled with teamwork. This enhances the competitive edge of organization (Ashforth, Harrison & Corley, 2008).
Through analysing over the Gen Fast, it has been found that the company is public oriented company and believes that human power is the biggest asset of the organization. Thus the company focuses over team work and involvement of employees in decision making process of the company (Barney, Ketchen Jr & Wright, 2011). The leaders of the company are motivates the employees to place their point of view and give the feedback so that better decision could be made and company also enhances the team work so that the best quality work could be done and company could take the benefit of best of the work.
Decision Making and Teamwork
Thus it could be said that team work and involvement of employees in Gen Fast delivery are great. It has been found that the company is doing great. This helps the organization to work together to accomplish the goal and help the organization to be more efficient. This organizational theory of team work and involvement of employees helps the company to be more competitive in the market and it enacts the value of organization in the market. The organizational culture of Gen Fast has showed that it is a public oriented company. Company believes in 3 S i.e. service, speed and satisfaction. And this theory is fulfilling all of these aspects of organization.
Limitations:
This study has been performed over the Gen Fast delivery and the applied organizational theories of the company. Buts some limitations has been occurred while doing this study such as the study has been performed in less time, the prior research has not been done over the topic due to less time, the available data was less to do the study in depth. The applied knowledge was less and the report has been made according to the self-figures and over a mythical business.
Recommendation and Conclusion:
Through analysing this study it has been found that the Gen Fast is doing great job. The theories of organizational behaviour are offering the best of the progress and development to the organization. Organizational behaviour theories helped a lot to the company to enhance the operations and be more competitive.
Thus it could be said that Power, communication and conflict, Motivation and engagement and Decision making and teamwork in Gen Fast delivery are great. It has been found that the company is doing great. This helps the organization to work together to accomplish the goal and help the organization to be more efficient. This organizational theory of Power, communication and conflict, Motivation and engagement and Decision making and teamwork of employees helps the company to be more competitive in the market and it enacts the value of organization in the market.
References:
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Ashforth, B. E., Harrison, S. H., & Corley, K. G. (2008). Identification in organizations: An examination of four fundamental questions. Journal of management, 34(3), 325-374.
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Luthans, F., & Youssef, C. M. (2007). Emerging positive organizational behavior. Journal of management, 33(3), 321-349.
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