Learning outcome 1: Research and communicate feasibility and viability of a project plan in an operational context for efficient and effective performance of business entity
The report is based on the business plan for planning a marketing campaign to promote an institution. The name of the business is Tasman International Academies (TIA).TIA is extended to provide warm welcome to the TIA family. The institution is required to plan a marketing campaign for their institution so that they can promote their business with understanding the requirements of thee international students living as well as studying into the foreign countries. The institution is provided of quality English language as well as Diploma level courses into productive environment. The students are always looking for social media for marketing campaign options when making of offline decisions.
Task Indication and structure
The scope of project DTL (Detailed Task List)
WBS |
Task Name |
0 |
Planning marketing campaign to promote Tasman International Academies |
1 |
Preliminary research |
1.1 |
Defining the project objectives |
1.2 |
Competitive analysis |
2 |
Target the marketing audiences |
2.1 |
Characteristics of demographics |
2.2 |
Decision making for promotion |
3 |
Setting responsibilities of the project team |
3.1 |
Assign the project tasks among team members |
3.2 |
Delegating the powers |
3.3 |
Selection of advertising agencies |
3.4 |
Defining the functions for advertising agencies |
4 |
Creation of marketing advertisements |
4.1 |
Target the audiences |
4.2 |
Characteristics of the institution to advertise |
5 |
Competitive advantages of the institution |
5.1 |
Define positioning methods |
5.2 |
Apply of media channels |
6 |
Creating of advertising message |
6.1 |
Choosing the advertising model |
6.2 |
Structure the messages |
6.3 |
Testing the messages |
6.4 |
Choosing of media |
7 |
Budgeting |
7.1 |
Promotional plan |
7.2 |
Estimation of cost |
8 |
Creating of advertisements |
8.1 |
Determine pricing strategy |
8.2 |
Creating of detailed plan for the public events |
8.3 |
Analyze the customer relationship management |
9 |
Start to implement the marketing campaign |
9.1 |
Marketing campaign using advertisements |
9.2 |
Marketing campaign using social media |
10 |
Final review of marketing plan |
10.1 |
Sign off the plan |
10.2 |
Final review of marketing plan |
A work break down structure
Figure 1: Work breakdown structure
(Source: Created by student)
Figure 2: Gantt chart
(Source: Created by student)
Network diagram and critical path
Figure 3: Network diagram and critical path
(Source: Created by student
Resource identification and allocation and, budgeting
- Resource list
Resource Name |
Type |
Initials |
Max. Units |
Std. Rate |
Marketing Manager |
Work |
M |
100% |
$50.00/hr |
Suppliers |
Work |
S |
100% |
$20.00/hr |
Advertising Manager |
Work |
A |
100% |
$10.00/hr |
Project Manager |
Work |
P |
100% |
$40.00/hr |
Shareholders |
Work |
S |
100% |
$20.00/hr |
Customers |
Work |
C |
100% |
$20.00/hr |
Media Manager |
Work |
M |
100% |
$20.00/hr |
Financial Analyst |
Work |
F |
100% |
$20.00/hr |
Environmental Groups |
Work |
E |
100% |
$20.00/hr |
Resource assignment
WBS |
Task Name |
Resource Names |
0 |
Planning marketing campaign to promote Tasman International Academies |
|
1 |
Preliminary research |
|
1.1 |
Defining the project objectives |
Marketing Manager, Project Manager |
1.2 |
Competitive analysis |
Marketing Manager |
2 |
Target the marketing audiences |
|
2.1 |
Characteristics of demographics |
Advertising Manager |
2.2 |
Decision making for promotion |
Marketing Manager, Media Manager |
3 |
Setting responsibilities of the project team |
|
3.1 |
Assign the project tasks among team members |
Marketing Manager, Project Manager |
3.2 |
Delegating the powers |
Advertising Manager |
3.3 |
Selection of advertising agencies |
Advertising Manager, Marketing Manager |
3.4 |
Defining the functions for advertising agencies |
Advertising Manager, Marketing Manager |
4 |
Creation of marketing advertisements |
|
4.1 |
Target the audiences |
Marketing Manager, Project Manager |
4.2 |
Characteristics of the institution to advertise |
Advertising Manager |
5 |
Competitive advantages of the institution |
|
5.1 |
Define positioning methods |
Advertising Manager, Marketing Manager, Media Manager, Project Manager |
5.2 |
Apply of media channels |
Marketing Manager, Media Manager |
6 |
Creating of advertising message |
|
6.1 |
Choosing the advertising model |
Advertising Manager |
6.2 |
Structure the messages |
Advertising Manager |
6.3 |
Testing the messages |
Advertising Manager, Marketing Manager |
6.4 |
Choosing of media |
Marketing Manager, Media Manager |
7 |
Budgeting |
|
7.1 |
Promotional plan |
Marketing Manager, Project Manager, Shareholders, Customers, Suppliers |
7.2 |
Estimation of cost |
Environmental Groups, Financial Analyst |
8 |
Creating of advertisements |
|
8.1 |
Determine pricing strategy |
Financial Analyst, Shareholders |
8.2 |
Creating of detailed plan for the public events |
Customers, Environmental Groups |
8.3 |
Analyze the customer relationship management |
Advertising Manager, Customers, Environmental Groups |
9 |
Start to implement the marketing campaign |
|
9.1 |
Marketing campaign using advertisements |
Marketing Manager |
9.2 |
Marketing campaign using social media |
Project Manager |
10 |
Final review of marketing plan |
|
10.1 |
Sign off the plan |
Marketing Manager |
10.2 |
Final review of marketing plan |
Project Manager |
Project budget and statement
WBS |
Task Name |
Cost |
0 |
Planning marketing campaign to promote Tasman International Academies |
$51,360.00 |
1 |
Preliminary research |
$2,640.00 |
1.1 |
Defining the project objectives |
$1,440.00 |
1.2 |
Competitive analysis |
$1,200.00 |
2 |
Target the marketing audiences |
$3,920.00 |
2.1 |
Characteristics of demographics |
$560.00 |
2.2 |
Decision making for promotion |
$3,360.00 |
3 |
Setting responsibilities of the project team |
$8,800.00 |
3.1 |
Assign the project tasks among team members |
$5,040.00 |
3.2 |
Delegating the powers |
$400.00 |
3.3 |
Selection of advertising agencies |
$960.00 |
3.4 |
Defining the functions for advertising agencies |
$2,400.00 |
4 |
Creation of marketing advertisements |
$2,560.00 |
4.1 |
Target the audiences |
$2,160.00 |
4.2 |
Characteristics of the institution to advertise |
$400.00 |
5 |
Competitive advantages of the institution |
$5,360.00 |
5.1 |
Define positioning methods |
$2,560.00 |
5.2 |
Apply of media channels |
$2,800.00 |
6 |
Creating of advertising message |
$8,560.00 |
6.1 |
Choosing the advertising model |
$720.00 |
6.2 |
Structure the messages |
$720.00 |
6.3 |
Testing the messages |
$4,320.00 |
6.4 |
Choosing of media |
$2,800.00 |
7 |
Budgeting |
$6,720.00 |
7.1 |
Promotional plan |
$4,800.00 |
7.2 |
Estimation of cost |
$1,920.00 |
8 |
Creating of advertisements |
$9,280.00 |
8.1 |
Determine pricing strategy |
$2,880.00 |
8.2 |
Creating of detailed plan for the public events |
$2,240.00 |
8.3 |
Analyze the customer relationship management |
$4,160.00 |
9 |
Start to implement the marketing campaign |
$2,080.00 |
9.1 |
Marketing campaign using advertisements |
$800.00 |
9.2 |
Marketing campaign using social media |
$1,280.00 |
10 |
Final review of marketing plan |
$1,440.00 |
10.1 |
Sign off the plan |
$800.00 |
10.2 |
Final review of marketing plan |
$640.00 |
Risk associated with each activity
Activity |
Types of risks |
Description |
Preliminary research |
Research and development |
The research costs price, therefore the investments are nit leading with the data as well as results are becoming wasteful. |
Setting responsibilities of the project team |
Lack of project responsibilities |
The project manager has not allocated the roles to each of the project team members based on their skills and expertise into marketing field. |
Creation of marketing advertisements |
Promotion risks |
The most expensive marketing campaign risks are area of promotions. It is used of paid advertising, selling to convey of company as well as benefits of product to the target customers. Advertising messages those have no impact are wasteful. It damages the brand of company. |
Creating of advertising message |
Target market risks |
The risk is to target of wrong customers to convey the advertising messages to them. There are missing out of the profitable market segments. |
Budgeting |
Budget risks |
The total budget required for the marketing plan may exceed its limits due to addition of new resources into the plan. |
Creating of pricing strategy |
Pricing risks |
The pricing strategies are fallen under the marketing umbrella. The business may have lower price strategies and others may have higher pricing based on higher end solutions. |
Risk Analysis
|
Impact |
|||||
Probability |
|
Trivial |
Minor |
Moderate |
Major |
Extreme |
Rare |
|
|
|
|
|
|
Unlikely |
|
|
|
|
|
|
Moderate |
|
Research and development |
Promotion risks |
|||
Likely |
|
Budget risks |
Pricing risks |
Target market risks |
||
Very likely |
|
Lack of project responsibilities |
Green colour- Low level risks
Orange colour- Medium risks
Red colour- High risks
Response Plan
Type of risks |
Probability |
Impact |
Responses for the risks |
Research and development |
Moderate |
Minor |
The institution should use of various types of research as well as study to make sure about reliability of the marketing results. They should invest into development of their services and promotion to attract more customers. |
Lack of project responsibilities |
Very likely |
Minor |
The project manager should assign the team members to all the project activities based on their skills as well as knowledge to work into the marketing fields. |
Promotion risks |
Moderate |
Moderate |
The business should select of right media to reach the audiences with desired impact of the institution. The business should use of clear messages to target the customer along with general public. |
Target market risks |
Likely |
Major |
The business organization should target of right customers and profitable market segments. The company should alienate if they are selected of right customers for promotion of their institution. The customers should align with best product and services of the institution. |
Budget risks |
Likely |
Minor |
The budget is estimated properly so that there are no chances of any errors into estimation of marketing campaign. |
Pricing risks |
Likely |
Moderate |
The institution should pick up a pricing strategy which correlates with the brand as well as position. The company should provide of low price strategies with good quality of educational services to target customers. |
Human Resource management
Role and responsibility of team members
Roles |
Responsibilities |
Marketing Manager |
· Managing marketing and activities into the marketing departments · Development of marketing strategies based on business objectives · Coordinating the marketing campaigns with selling activities · Identifying potential markets and maintaining of relationships among existing markets · Selecting the channels for distribution of products and services among target group members |
Suppliers |
· Informing the end users related to content of promotion · Producing of pamphlet and making available on website of institution · Updating daily provision of the services with contract · Providing rules for provision as well as expectations of the end users · Delivering of services on time to the client organization |
Advertising Manager |
· Planning of advertising as well as promotional campaigns · Negotiating the advertising contracts · Initiating the market research and analyzing the market to understand target customers · Development of pricing strategies for both products as well as services market to target customers · Meeting with clients for providing of marketing along with technical advices |
Project Manager |
· Making of project related decisions · Using of project management software to determine the project budget and project time required to complete the project work · Allowing to produce of reports as well as charts · Managing of the project risks and issues · Monitoring along with reporting of progress report |
Shareholders |
· Providing of finance to company by purchase of shares · Responsible for day-to-day management of company and making of decisions · Attending the project meetings and discussing the financial issues with the financial manager · Protecting of liabilities of the business organization |
Customers |
· Handling of the organizational guidelines as well as policies · Assisting with the company’s sales and services · Providing of feedback to the organizational promotional strategies · Using the products and services with terms as well as conditions · Applying of the products and services to meet with customer’s requirements |
Media Manager |
· Informing and educating public throughout various channels such as magazines, television and internet · Establishment and monitoring of performance benchmarks and cost of media with the agencies · Evaluation of the media efforts and preparation of measures of success |
Financial Analyst |
· Performing of the financial forecasting and reporting · Analyzing the financial data and creating of financial models · Performing of variance analysis · Guiding of cost analysis processes and providing of marketing trends · Conducting of market research and business intelligence |
Environmental Groups |
· Responsible for environmental protection as well as organization policing · Ensuring to protect harmful effects of the radiation · Conducting environmental research development · Responsible for waste management |
Responsibility matrix
Roles |
Marketing Manager |
Suppliers |
Advertising Manager |
Shareholders |
Project Manager |
Customers |
Media Manager |
Financial Analyst |
Environmental Groups |
Coordinating the marketing campaigns with selling activities |
R |
– |
C |
I |
R |
– |
– |
– |
– |
Development of marketing strategies based on business objectives |
R |
A |
I |
R |
R |
– |
– |
– |
– |
Updating daily provision of the services with contract |
C |
R |
C |
I |
– |
– |
– |
I |
I |
Development of pricing strategies |
– |
C |
R |
– |
R |
R |
– |
– |
– |
Planning of advertising as well as promotional campaigns |
– |
– |
R |
C |
I |
R |
I |
C |
I |
Responsible for day-to-day management of company and making of decisions |
– |
– |
I |
R |
I |
R |
– |
– |
– |
Making of project related decisions |
C |
– |
– |
– |
R |
R |
– |
I |
I |
Monitoring along with reporting of progress report |
I |
I |
I |
R |
R |
– |
C |
I |
I |
Handling of the organizational guidelines as well as policies |
– |
– |
– |
R |
C |
R |
R |
C |
I |
Establishment and monitoring of performance benchmarks and cost of media with the agencies |
R |
I |
R |
– |
– |
– |
R |
– |
– |
Informing and educating public |
R |
– |
R |
– |
– |
– |
– |
R |
– |
Performing of variance analysis |
R |
A |
C |
– |
I |
R |
I |
C |
R |
Guiding of cost analysis processes and providing of marketing trends |
R |
– |
R |
I |
C |
– |
R |
I |
R |
Responsible for environmental protection as well as organization policing |
R |
– |
– |
C |
I |
– |
R |
A |
– |
Where, R- Responsible, A-Accountable, C- Consulted and I-Informe
Four Stakeholder identification and assessment
List of stakeholders |
Collaborative assessment |
Project Manager |
The project manager signed the contract for customized business plan and access to interact with the customers directly. The manager is involved to schedule the tasks, milestones with set of business goals for achieve of project outcomes. The manager also encouraged among the team as it is good for the project and also for the team. |
Marketing Manager |
The marketing manager collaborated to manage target audiences and marketing plan. The manager identified all work into marketing campaigns. The marketing team deals with array of requests, requirements for longer term campaigns. In order to get with available resources, it needs to set the project priorities as well as aligns with business strategy of organization. |
Advertising Manager |
The advertising manager oversees different marketing techniques for promotion of the business. They used of advertising, public relations as well as sales to implement of marketing strategies in the business. The manager is team coordination among creative teams, sales departments along with finance departments. They are required to communicate with team to set project priorities, ensure for project milestones and expectations of budget. |
Financial Analyst |
The financial analyst conducted cost presentation about real status of project. They are collaborated into the project by analyzing the financial data by monitoring of financial model for decisions support. It improves the financial data status by analyzing of project results and monitoring of project variances. |
Four Stakeholders expectation and assessment
List of stakeholders |
Expectations |
Media Manager |
It is the expectations of stakeholders to deliver higher quality project by setting a strict timeframe and educating the public through various media Channels. Resource levelling in project planning is resolved the conflicts. |
Marketing Manager |
The marketing manager is expected to provide quality products to the customers, by promoting their products into social media which is most popular social media. They are expected to create brand which aligns with mission statement of organization. The manager directs internal and external media relations and then brand implementation in the institutions. The manager follows a strict deadline to campaign in 81 days. |
Advertising Manager |
The advertising manager placed the advertisements in media, includes of television as well as online. The manager also measures results to advertise the campaigns for determine the cost benefit ratio. The manager identifies the decision makers at medium as well as build of relationships with the project team. They review as well as approve of advertising media for print and web. |
Financial Analyst |
It is expected that the financial analysis is providing of sufficient funds on scheduled time and security of investments. The analyst guides the cost analysis procedures by establishment of policies as well as procedures. |
Evaluation of four Challenges
The project manager collaborates with the marketing manager and there are changes of miscommunication raised due to unclear project expectations as well as objectives involved. The marketing manager is not able to provide clear expectations of the main objective behind the marketing campaign which is conducted into the institution. Therefore, there is a communication gap among the members. There are unclear messages are convey among the public audiences as well as target customers so that they are not able to understand the objectives of promotion which is collaboration challenge with the advertising manager. The financial manager is not conveyed with the project manager clearly related to project budget. Therefore, the project budget may become over budget due to addition to extra resources. There is conflict among the project manager and media manager when the manager is not following of proper media channels to educate the audiences and aware them of the products and services.
Two-Techniques development and description
Understanding the language of stakeholders: It may be possible that each of the stakeholders is from various culture and they are not able to understand each other’s language. Communication with the stakeholders is linked with motivation. The media manager and advertising manager are from different background, and both of them speak different language, therefore it is critical to understand each other. When working with the stakeholders, it communicates optimally with them if they are not aware of each other’s language.
Learning outcome2: Collaborate with key stakeholders to manage and deliver project in accordance with organizational policies and requirements within time-frames
Setting of stakeholder’s expectations: Each of the stakeholders should articulate the expectations for involvement. The project manager should know when they are required to offer of knowledge for project and they should be provided the feedback. All the expectations of stakeholders are taken at highest priority.
Identification and explanation for conflict resolution
Meetings: It is one of the ways to resolve conflicts among the project team members. It is a way to have verbal as well as non-verbal communication along with avoid of misinterpretations. The project manager should prepare meetings with the employees to discuss the issues. A follow up is conducted with the stakeholders. Meetings also help the business to improve employee relationships.
Collaboration: All the project stakeholders should engage as well as worked together towards the business solutions. The stakeholders should collaborate with manager to establish of organizational policies but collaborative decision making is required. Collaboration merges insights from people with various perspectives on problems and the result is stronger commitment to solution from each sides. Win-win strategy is used to ensure that both stakeholder and project manager is satisfied. It conducts open discussions on issues, explores of alternative solutions and commitment from parties.
Compromise: This strategy is used to avoid conflicts to give elements of position to establish of acceptable. Compromise helps to resolve disputes among the project team members. It resolves disputes which promote workplace culture based on tolerances.
Competing: There are higher assertive personalities which are fallen back on competition as the conflict management strategies. The competitive strategy works with limited conflicts, like emergency situations. The business owners are benefited with competitive strategy for crisis situations and generate of more decisions.
Discussion of four challenges faced by project manager
Cultural challenges: The project manager faces of cultural challenge as each of the project team members are from various cultures, therefore it is difficult to manage the project when conflicts are raised. It is difficult to manage norms and values to understand behaviour.
Communication challenges: Poor communication is a challenge for the project manager at the time of managing people. The project manager is required to deliver instructions such that they can understand the project team members. When there is a communication gap among the members, then it results into project conflicts.
Undefined project goals: The project manager faces challenges of undefined project goals, and then it is critical to communicate as well as delegate work with the team and prioritize the project tasks as per importance. The project manager is also failed to deliver as per client’s requirements.
Discuss any four unprofessional behaviors and their impact on the process of project management.
Meeting with project deadlines: The project manager is not able to meet with the project deadlines, then the quality of work gets compromised and the deadlines are slipped. Vague accountability also raised challenge for unfinished tasks and lower quality work.
Importance of professional behaviour
The project manager should have professional behaviour regards the corporate culture. They should have treat each other with dignity as well as respect, support and promote of teamwork and understand requirements and impacts of the work on others. They should have demonstrated problem solving as well as timely decisions. They also seek along with receiver of feedback for improvements. Unprofessional behaviour is such behaviour which caused disruption to the company means the employee’s appearance, attitudes well as behaviour provides direct reflection on brand of the company.
Four of the unprofessional behaviours in the workplace are:
Defensive: Defensive behaviour is such an unprofessional behaviour that occurs when the individual is perceived threat and anticipated of threat into the group. The person behaves defensively, even he/she provides attention to common task, devotes appreciation portion of energy to defend him/her.
Non-responsive: Ignorance of the communication is a non-responsive behaviour of the employees towards each others. When the team members are not willing to listen and communicate with the project leader regarding any project related work, then it is non-responsive behaviour.
Blame: People are blamed with the external factors for the problems which are created. When such a situation came in the workplace, one of the project team members blames each others
Gossip: It is concern when the project team members are doing gossiping with each other beyond their work. Instead of work, the team members are gossiping with each other’s which diverts their mind from the project.
- Two standards discussion
- Culturally appropriate behaviour
The cultural awareness knows that there are various cultures based on religion, nationality as well as ethnicity which have various attitudes as well as outlooks. The cultural standard has ability to work alongside with cultural attitudes as well as behaviours.
Socially appropriate behaviour
The social standard is form of self-regulations that the business is adopted as part of corporate conscience. Corporate social responsibility is adopted into the organization to monitor public social perception as responsible business.
Conclusion
It is concluded that in order to implement a proper business plan for marketing campaign of promotion for selected institution, there should be proper involvement of the project stakeholders to work together so that they can provide a proper project success. A proper interaction as well as communication is required among the stakeholders to collaborate together. Each of the stakeholders should articulate the expectations for involvement. All the project risks are mitigated on time using proper response plan and all the project resources should be allocated to the project tasks. Proper collaboration leads to proper expectations and involvement into the business plan
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