The Challenges and Issues with Current Working Architecture
In this paper we are going to propose a project plan for Cornerstone Securities to resolve the complexities faced by the current working architecture of the company. The project proposal is prepared for getting approval from the project sponsor and project execution team to make the project for execution. The implementation of the proposed project is completed within the period of March 2019 with the proposed budget of $ 5million.
From 2008, the Cornerstone Company is working in the sector of financial services. In 2011, the project owner decided for expansion to provide financial services and wealth creation plans in different locations of Australia, South Pacific islands, and New Zealand. By the end of 2017, 3Millions happy customers are getting associated with the organization. The growth of the company is majorly depends on the e-commerce website developed for the enterprise because it helps in attracting new customers worldwide towards the working enterprise. The security is the major concern arises for the organization with the emerging growth of the customers between 2013 and 2017. The Cornerstone company is inefficient in handling customer data in their database. The customers were getting unsatisfied with the working architecture of the firm. The customers are not able to get effective an quality services from the online portal of the organization because the network architecture and database was designed for online limited customers. The e-business application puts extra burden on the database of the organization with the increasing number of the customers. The project owner decided to take an effective decision for resolving the complaints raised by the customers for getting inefficient services through the portal. The project owner placed a proposal of developing new online system for providing financial services and wealth creation plans for the customers to provide highly secure and effective quality services to the customers.
The aim of the project is to develop a highly secured network platform for the cornerstone organization which is capable of providing high quality services and procedures to the customers for raising their trust, confidence, and satisfaction with the working architecture of the enterprise. The proposed project should be capable of providing good financial services and wealth creation products and plan to satisfy the requirements of the customers. The new online investment portfolio system and the customer feedback module should be designed for the project which is comprised of various modules such as module for financial services, module for wealth creation program, module for 24 hours customer service support, online rating system for the customers, guiding program for the customer for purchasing the financial services, inclusion of social networking page for e-marketing of the financial services provided by the organization in the benefit of the customers, and others.
The Proposed Project and its Objectives
The development of the online investment portfolio system helps in providing efficiency of automatic upgrading of the financial services provided to the customers and customer service module helps in providing instant response to the request generated by the customers. The objectives of the proposed project are as follows:
- To develop highly secured network platform for the cornerstone organization which is capable of providing high quality services and procedures to the customers
- Increases trust, confidence, and satisfaction of the customers with the working architecture of the enterprise.
- Providing good financial services and wealth creation products and plan to satisfy the requirements of the customers
- High quality customer service support
- Minimize operational cost of the project
- Works on improving productivity of the staff members
- Security to the customer personal and confidential data
- Improved financial services provided to the customers
- Effective program for financial marketing and management schemes and procedures
- Increasing productivity and profitability of the enterprise
- Inclusion of new functional module in the online investment portfolio system such as module for financial services, module for wealth creation program, module for 24 hours customer service support, online rating system for the customers, guiding program for the customer for purchasing the financial services, inclusion of social networking page for e-marketing of the financial services provided by the organization in the benefit of the customers, and others
The following table shows the list of the stakeholders and their associated roles and responsibilities
Table 1
|
Name of the stakeholder |
Position |
Responsibilities |
|
Mr. R Buhalis |
Project Owner |
Proposed requirement for designing new IT solution to overcome the complexities of the current working architecture |
|
Ms Grace Bruce |
Project sponsor |
Analysing of the new system proposed, approving the required funds for the project to make it operational, |
|
Mr George Williams |
Project Manager |
He is responsible for managing project activities, scheduling business process, division of role and responsibilities |
|
MR. K. Jonnes |
Business analyst |
He is responsible for analysing the problem in the traditional working of the enterprise, placing new requirement plan and its associated solution, , and others. |
|
Mrs. L. Vincy Rose |
Hardware and Network Engineer |
Analysis of the available hardware and software, development of new software and hardware requirement, elimination of waste hardware and software, managing network infrastructure, network connection with various units of the business |
|
Mr. R. Browne |
Security specialist |
Planning of cryptographic procedures for securing information in the database, use of encryption and decryption technique, providing login credentials for the user and admin, deployment of antivirus and antimalware in the working tactics of the enterprise, and use of firewall protection mechanism for preserving the assets of the organization |
|
Mr. L. Chiang and Mr. S. Liu |
IT supports operation team |
Development of the website plan structure, development of the GUI interaction, deployment of the Hadoop file structure for the management of big data, and development of the customer service module |
|
Mr. K. M. Prasad |
Financial Manager and Team |
Analysis of the market price of the resources, Development of the cost estimation plan, prepare budget for the new project for approval, calculating cash inflow for analysing profitability of the enterprise (Otieno, 2014). |
|
Miss Daisy |
Wealth Creation team |
Development of new policies and procedures for guiding and providing new financial policies in the benefit of the customers |
|
Mr. S. Radhakrishnan |
Marketing team |
Development of e-marketing plans, development of brochures and small video clips for the promotion of the company through social networks |
|
Customers |
Generating requirement and need for new design and policies structure |
Issues with Current Working Architecture
The project value statement can be determined by analysing the problems and issues faced by the current working architecture of the enterprise are listed in the table below:
Table 2
|
Challenges and Issues |
Description |
|
Problems with working staff members |
The distraction, chaos, and conflict arose with the employees due to the improper management of working structure, unavailability of resources, technical issues with the database management system, non-functional process architecture, and others. |
|
Incompetency with the skills and expertise of the employees |
Unavailability of the employees who are having expertise and experience in managing the e-business management program Lack of efficient capabilities of the employees according to the e-commerce requirement. |
|
Lack of efficient network architecture planning |
Inefficiency in the management of hardware, software, and network support according to the business requirement Inefficient database program for storing increasing numbers of customers records in the systematic orientation (Kharaiweish, 2013) |
|
Lack of maintenance program |
High cost required for deploying the maintenance program |
|
Customers issues |
Unsatisfied customers due to the poor quality of services from the e-business application and security concern regarding personal and confidential information of the customers |
|
Formal training and development program required |
For enhancing the skills of employees on e-business application training and development program is required which increase the cost of the project |
|
Stakeholder requirement |
Inefficient in satisfying the stakeholder requirement |
|
Adverse effect on the reputation of the company |
The bonding between the customers and organization is adversely affected by the poor management of the working structure of the enterprise. |
The proposed project will be valuable for the organization if it is capable of fulfilling all the requirement and incompetency’s of the current working model of the organization. The requirement which aids value to the proposed architecture of the project are highlighted in the table below:
Table 3
|
Business Requirement |
|
New policies and processes should be determined according to the problems faced in the current project Easy and functional model for the staff members and customer Automatic updating of the database according to the increasing growth of the organization Secured architecture Development of the new online investment project Training and development program for the staff members for the organization Provision for new financial services and wealth creation plan Feedback system provided for posting customer reviews on the system Online customer service support system for providing 24 hour facilities for managing financial services and wealth creation management plan Legacy system for the online portfolio to cornerstone securities |
|
Technical Requirement |
|
Auditing and inspection of current working architecture related to the available hardware, software, and network connection and platform New architectural plan for online investment portfolio system and customer service module Pilot testing of the new online investment portfolio Designing of the database New database design should be capable of storing data and record of 6 Million customers Transformation of the current working architecture with the new online investment portfolio 75% of the customers complaints can be effectively handled Determining the efficiency of available hardware, software, and network support |
|
Software Requirement |
|
The development of the dynamic software for staff, business analyst, and customers Requirement of the customers should be given privilege Analysis report of the subject matter expert on requirement placed by the customers Development of the dynamic software Development of the dynamic software Software solution for customers, project manager, and operational staff Initialization of the customer relationship management program Initialization of the Hadoop file system Integration of the new Online investment portfolio with the Hadoop file system and the customer relationship management program Recommendation and guiding program for the customer to purchase financial services and wealth creation plan Finalization of the customer requirement in the new proposed online investment portfolio for the organization. |
|
Miscellaneous requirement |
|
The new online investment portfolio system should make use of available hardware and software Proposed project should be completed within end of march 2019 The project should be completed within the budget of $ 5 million |
The value of the proposed project get increased with the association of new featured module in the e-business application for the enterprise and using effective database management system for proper organization of the customer data. The value proposition elements of the proposed model are shown in the table below:
Table 4
|
Use |
|
|
New Online investment portfolio system |
The customers get attracted towards the new forum for purchasing financial services with the enterprise and helps in developing strong bonding with the customers |
|
Online customer service module |
The development of 24 hour customer service support system helps in giving instant response for the query posted by the consumer on the portal. It helps in increasing the satisfaction level of the customers with the effective coordination of business operator |
|
Development of Hadoop file Structure |
The increasing association of the new customers with the enterprise can be easily handled by storing the records of the customers in the working model of Hadoop database. It helps in proper management of the information retrieval. |
|
Security architecture |
Thesecured storage of the personal data of the customers helps in building trust and confidence on the company and also provides accuracy in the working capabilities of the enterprise |
|
Automatic updating of the financial services and wealth creation plan |
The customers are provided with the effective information regarding new notification associated with the new policy for financial services. It helps in motivating the customers to purchase new financial from the enterprise which in turn helps in attaining sustainability |
The value statement of the project can be measured by analysing the value proposition element on the basis of SMART goals designed for the effective functioning of the enterprise:
Table 5
|
SMART GOAL |
DESCRIPTION |
|
Specific |
Specifically designed for overcoming flaws in the current architecture of the Cornerstone securities under consideration of customer requirement |
|
Measurable |
Efficiency of the output should be measured against the requirement plan |
|
Achievable |
Scheduling of activities with proper duration of time and cost |
|
Relevant |
Capability of satisfying customers and staff members requirement |
|
Time frame |
The project should be completed within the time frame of March 2019 |
The major constraint with the organization is the unavailability of the expert and the experienced worker for completing e-business task effectively for the betterment of the company. The proposed project should be completed within the timeline of end of March, 2019 within the limited fund of $ 5Million.
The Cornerstone securities organization is facing problem in maintaining the huge amount of data with the increasing rate of customer association to the enterprise. The current database is inefficient in storing customer records. The proposed project for handling the functional program of the enterprise and managing customer data and their changing requirement effectively with the deployment Customer Requirement Management system (CRM) and Hadoop file structural system for managing big data of the customers. The Hadoop file system increases the efficiency of retrieving data of the customers effectively according to the requirement of the business operators. The security mechanism should be used for preserving the confidentiality and integrity of the personal customer data in the database by making use of cryptographic procedures, encryption techniques, converting the data into cipher text, and firewall protection system. The in-scope and out of scope activities are shown in the table below:
Stakeholders and their Roles and Responsibilities
Table 6
|
In-scope Activities |
|
ü Analysis of the customer requirement ü Analysis of the stakeholder requirement ü Analysis of the staff inefficiencies ü Inclusion of the Hadoop file system for managing the big data of the organization ü Systematic arrangement of the data and information in the dynamic software ü Easy retrieval of customer information ü Upgrading the customers with the new financial services and Wealth creation program ü Dynamic expansion of the database capacity with the increasing association of the customer with the organization ü Holding capacity of the database is about 6 Million customers ü 24 hours customers service support ü Restructuring of the hardware, software, and network support ü Inclusion of customer feedback module in the new online portal ü Determining active support of Hadoop database for supporting the storage of customer data by making use of map reduce technology ü Development of new financial services, policies, and wealth creation plan ü Marketing of the new financial services developed by the organization for compelling them to purchase by mentioning its good points ü Quick or instant response on the query posted by the customers ü Pilot testing of the proposed project ü Training and development program for the staff members to train them according to the requirement of business plan ü Feasibility analysis of the technical requirement, business requirement, software requirement, and other miscellaneous requirement ü Deployment of new modules in the e-business application such as module for financial services, module for wealth creation program, module for 24 hours customer service support, online rating system for the customers, guiding program for the customer for purchasing the financial services, inclusion of social networking page for e-marketing of the financial services provided by the organization in the benefit of the customers, and others ü Inclusion of available hardware, software, and network ü Marketing analysis of the cost associated with the resources used for determining the estimated budget for the organization proposed project of developing new online investment portfolio ü Strategic application of the proposed project ü Operational application of the proposed project ü Preparing requirement specification plan ü Development of the procurement plan ü Development of the resources requirement for completing the project ü Scheduling of process activities ü Development of work breakdown structure ü Division of role and responsibilities among the team members |
|
Out-of-scope activities |
|
× Training and development program for the staff members for sharpening their skills and expertise × Productivity and capabilities of the employees × Loss of organization with the previous working structure × Arrangement of resources × Development of test plan and pilot testing procedures × Development of the maintenance program × Feasibility analysis of the project × Guiding principles and user manuals for using the new online investment portfolio project |
|
Task |
Activities |
|
Development of the online investment portal |
Deployment of new modules in the e-business application such as module for financial services, module for wealth creation program, module for 24 hours customer service support, online rating system for the customers, guiding program for the customer for purchasing the financial services, inclusion of social networking page for e-marketing of the financial services provided by the organization in the benefit of the customers, and others (OECD, 2017) |
|
Development of the customer service module |
Designing of the request response model Training for the business operator for handing requested generated by the client effectively Requirement plan for network infrastructure, hardware, and software support (OSEC, 2013) |
|
Development of Hadoop file structure for the database management plan |
Analysis of the big data Use of map reduce technology for storing customer data on Hadoop Changes in the network architecture of the company Hardware and software requirement |
|
Security system |
Implementation of cryptographic procedure Implementation of firewall protection system Development of the virtual private network Providing login credentials to the customers Deployment of anti-virus and anti-malware system |
|
Marketing plans |
Analysis of the customer requirement Analysis of the marketing campaign of the competitors Development of the brochures for wealth creation and financial services program Posting of the social media platform |
The approved cost of the project is $5 Million
|
Component |
Cost ($) 5,000,000 |
|
Purchasing and implementation of the hardware support |
1000000 |
|
Purchasing and implementation of the software support |
500000 |
|
Purchasing and implementation of the network infrastructure support |
500000 |
|
Deployment of Hadoop file structure for database management plan |
250000 |
|
Training and development program for the employees |
250000 |
|
Development of the web application |
500000 |
|
Implementation of the security procedures |
250000 |
|
Pilot testing of the proposed project |
250000 |
|
Staff cost |
1000000 |
|
Implementation of the customer service module |
500000 |
|
Miscellaneous |
500000 |
|
Total Budget cost |
5,000,000 |
The quality planning tools should be used for providing good quality web portal which is capable of satisfying the customer and staff member requirement to its fullest without any discrimination. The happy customers and satisfied employees are the two pillars for achieving sustainability of the project (Piccini, Hanelt, Gregory, and Kolbe, 2014). The development of the new online investment portfolio project focuses on including module for financial services, module for wealth creation program, module for 24 hours customer service support, online rating system for the customers, guiding program for the customer for purchasing the financial services, inclusion of social networking page for e-marketing of the financial services provided by the organization in the benefit of the customers, and others. The quality of the project can be measured with the inclusion of Hadoop file system for managing big data of the growing strength of customers towards the organization. The efficiency of the project can be enhanced by focusing on the customer requirement and market research for the proposed project. It helps in enhancing satisfaction level of the customers and the staff members. The management of the financial services and wealth creation plan for the enterprise. The quality attributes should be given privilege for measuring the efficiency of the project:
- Completeness: The requirement placed by the customers in the requirement specification plan should be completely included in the project such as automatic upgrading of the financial services and wealth creation plan, marketing schemes of the financial services, online feedback support for the customers, instant response to the request placed by the customers by the online operators (Sacaluja , Ferrin, and Frojan, 2012).
- Correctness: The accurate information about the financial services should be provided to the customers for motivating them to purchase new policies of the organization which in turn increases the profitability of the enterprise.
- Consistency: The quality of the project can be measured by analysing the consistency of the security procedure in preserving the confidentiality and integrity of the proposed project (Mansfield Community, 2013).
The cornerstone securities solution is focusing on the development of the project which is capable of storing the increasing data of the customers in the dynamic database which is managed with the help of Hadoop file structure for managing the big data of the organization by making use of map reduce technique of the enterprise (Monnappa, 2017). The following table shows the quality management plan for the new online investment portfolio system with the inclusion of online customer service module. The development of the online investment portfolio system helps in providing efficiency of automatic upgrading of the financial services provided to the customers and customer service module helps in providing instant response to the request generated by the customers (Lindh, 2012). The level of satisfied customers and staff members with the newly designed application helps in measuring the quality and the effectiveness of the proposed project. The consumers should be provided with the automatic upgrading of the financial services for guiding them and motivate them to purchase the policies which directly helps in increasing the return on investment calculated for the proposed project. The sustainability of the project increases with the quality of services provided to the customers.
Value Proposition Elements of the Project
Table 7
|
Quality planning |
Quality Assurance |
Quality control |
|
|
Input |
Analysis of the customer requirement specification plan Trend analysis of the company Expertise and skills of the employees and staff members |
Development of the online investment portfolio project Development of the customer service module Inclusion of the Hadoop file system for managing big data of the enterprise Inclusion of security mechanism such as cryptographic procedures and firewall prevention system Inclusion of instant request response model for satisfying customer requirement instantaneously Analysis of the required resources and authorities provided to the staff Division of responsibilities on the basis of expertise (Jetter, 2013) |
Determining the quality metrics for the proposed project Key performance indicators should be used for determining the output of the employees in handling the new program developed for the enterprise (Bode, 2015) Analysis of the critical success factors for the project which should be given privilege for achieving perfection in the business process in satisfying customer requirement (Passenheim, 2015) |
|
Process |
Use of quality tools Training and development program for the staff members |
Deployment of auditing tools for quality assurance program |
Development of the histogram Development of cause effect diagram Development of Pareto charts |
|
Output |
Development of checklist procedures for evaluating the performance and the functionality of the designed project Addition of new modules for improvement according to the requirement of the customers Development of the online service model Automatic upgrading of the financial services |
Inclusion of new functional module according to the change in requirement placed by the customers and the staff members |
Helps in improving the good will of the Cornerstone Securities among the loyal customers Helps in developing strong bonding between customers and the organization Evaluating the difference in the current working structure and the future working structure |
Figure 1
The following diagram shows the quality control structure which should be followed for measuring the performance of the proposed project:
The failure and the success of the project depends on the identification of the risks areas which are accompanied with the proposed project of new online investment portfolio system with the inclusion of customer service support system (Hoang, Igel , Laosirihongthong, 2010). The critical analysis of the proposed activities helps in analysing the critical factors and processes which can delay the completion of the project. The project can be completed within the time frame by setting priorities to the critical success factors of the project. The security is the major concern for the development of the online system because the hackers can hacked the information of the user if they found gaps and leakages in the security procedures and protection mechanism used for preserving the organization assets and databases. The technological advancement in the area of trends and technology give rise to the technical risks which can be associated with the inclusion of new technology such as in the proposed project we have designed a customer service module for managing instant communication between request response models (Wautelet, 2017). The operational risk which is associated with the project is the working capabilities of the employees in handling e-business of the enterprise. The following table shows different risks and their mitigation plan associated with the development of online investment portal and customer service module with the inclusion of Hadoop file system for the big data of the enterprise.
Table 8
|
Categorization of the risk |
Identification of the risks |
Mitigation plan |
|
Operating procedures |
Inefficiency of the staff members in handling e-business operation Unavailability of expert staff to handle the business operation Differences in the strategic plan and the operational plan Non-availability of hardware and software resources for completing the project activities |
Arranging training and development program for the staff members Provide training about the management customer service request and response Alignment of the strategic plan with the business operational plan (Chahal, Samson,,and Enns, 2014) Development of the procurement plan for managing resources which helps in resulting continuation of the business development of the online new investment portal for the cornerstone securities. |
|
Resource risks |
Inefficiency of the available resources in handling improvement plan Delay in the procurement of new hardware and software for the organization |
Analysis of the available resources Development of the procurement plan for meeting the requirement and demand of the hardwar and software by the team member to complete their assigned tasks. |
|
Technical risks |
Change in the request of the customers New emerging technological advancement |
The technology for the project should be used according to the future requirement of the project for example in the proposed project we have used Hadoop file system for handling dynamic growth of the customers. The proposed project is capable of storing 6 million customers data efficiently in the sequential order. |
|
Ethical Risks |
Unethical behaviour of the employees |
Ethical code of conduct should be followed by the employees at work place The team members feelings for their culture and tradition should not be harmed |
|
Legislation risks |
Legislation obligation with the project working |
Good communication platform with government agencies Approving project before execution from the governmental authorities. It helps in omitting legal obligations in the final output of the project |
|
Communication risks |
No proper communication with the customers No proper communication between customers and the business service operator |
The development of the online Feedback and rating system helps in posting the negative and the positive comment by the global customers which helps in analysing the area of improvement and area of perfection in the development of online investment portal (United states copyright office, 2015) Development of the online customer service module helps in providing effective request response communication between customers and service operators. The customers should be provided with instant response with the request placed by them on the portal. |
|
Financial risks |
Limited budget for completing the proposed project due to the Differences in the market prices of the resources and the estimate cost of the hardware and software in the cost estimation plan for the approval of the budget |
The preliminary market research should be conducted for analysing the actual or market price of the resources and drawn the cost estimation plan according to the market analysis conducted on the resources (UNECE, 2015) |
|
Management risk |
Laying down of the business processes for managing the development of the proposed project on online investment with the customer service module Wrong scheduling of the project in the division of completion days for the project Unclear determining of the critical activities |
Alignment of the management activities with the operational plan of the project Determining the critical success factor of the project Setting priorities to the critical success factors of the project |
|
Timeframe risk |
Delay in the project |
Alignment of the operational activities with the appropriate time frame which can be estimated by the historical reviews and the trend analysis of the cornerstone securities Determining the critical success factor of the project Setting priorities to the critical success factors of the project |
The project monitoring and control parameters are applied on the 9 division of the project completion which are classified as scope management, time management, cost management, quality management, human resource management, procurement management, and risk management plan. The following table gives the details of project monitoring and control procedures.
Table 9
|
Phases of Project Monitoring and Control |
Description |
|
Scope Management plan |
The project scope should be based on the customer requirement placed in the requirement specification plan. The monitoring of the scope management plan involves signing of the agreement with the stakeholders with the analysis of the in-scope and out of scope of the project |
|
Cost Management plan |
The approved budget for the project $ 5 Million. It should be monitored that how much estimated time for getting return on investment with the implementation of the project. It helps in measuring the working capabilities of the proposed project |
|
Time Management plan |
The project should be completed within the period of March 2019. The delay in the project or on-time completion of the project helps in measuring the failure and the success of the project. |
|
Quality management plan |
The development of the online investment portfolio system helps in providing efficiency of automatic upgrading of the financial services provided to the customers and customer service module helps in providing instant response to the request generated by the customers. The level of satisfied customers and staff members with the newly designed application helps in measuring the quality and the effectiveness of the proposed project. |
|
Human Resource management plan |
The analysis of the employees efficiency and effectiveness helps in managing distribution of the responsibilities according which helps in improving capabilities and productivity of the employees. The happy and the satisfied employees helps in increasing the return on investment of the project |
|
Procurement management plan |
The resources should be made available according to the demand raised by the working staff members. The monitoring and control policies help in the elimination of the resources wastage and effective distribution among the working employees which in turn helps in increasing the productivity of the enterprise. |
|
Communication management plan |
The Development of the online customer service module helps in providing effective request response communication between customers and service operators. The customers should be provided with instant response with the request placed by them on the portal. |
|
Risk Management plan |
The critical analysis of the proposed activities helps in analysing the critical factors and processes which can delay the completion of the project. The project can be completed within the time frame by setting priorities to the critical success factors of the project. |
The following figures shows that the monitoring of the project is equipped with the analysis and findings of the different phases of the project development plan which can be categorised as scope management, time management, cost management, quality management, human resource management, procurement management, and risk management plan.
Figure 2
The project monitoring and control focuses on determining the effectiveness and efficiency of the project. This phase focuses on the complete monitoring of the project from the initial phase of the project which starts with analysis of the problems faced by the customers and the staff members of the project and end with the successful acceptance of the project by the project sponsor and executive team of the cornerstone securities corporation.
In-scope and Out of Scope Activities
Figure 3
|
Implementation Strategy |
Description |
|
Accessibility |
The efficiency of the target audience should be measured. The development of the web application should make use of graphic icons so that it can be easily used by all sections of the society |
|
Development of the User Centred design |
Use case analysis should be carried out for measuring the expected outcome of designing online customer service module, online investment portfolio system, and management of big data of the organization by making use of Hadoop file system, analysis of the customer relationship management program |
|
Development of e-marketing planning and promotion schemes |
The e-marketing should be done of the new version of e-business application designed for the cornerstone securities corporation. It helps in attracting new customers and building trust with the existing customers. The security procedures of the system and inclusion of customer service module should be highlighted |
|
Transformation in the organization current working ICT architecture |
The current working ICT architecture of the enterprise should be renovated and restructured with the amalgamation of available hardware, software, and network technologies with the new advanced hardware, software, and network technologies according to the requirement of the Hadoop file structure for the management of big data, online investment portal, and customer service module (Befeki, Epstein, Yuthas, 2014) |
|
Association with Search engine optimization |
The online application developed for the cornerstone securities should be associated with the search engine optimization techniques for providing instant search of the website by the customers |
|
Development of web standard |
The web domain and the namespace for the web application should be choose and implemented for the operational working of the website |
|
Delivered for operation |
The consumer can effectively get details about the financial services and wealth creation plan from the official website of the organization which is being developed with the aid on facility of customer service module for solving queries of the consumer instantaneously (Alghamdi and Bach, 2014). The Development of the online customer service module helps in providing effective request response communication between customers and service operators. The customers should be provided with instant response with the request placed by them on the portal. |
|
Monitoring and control |
It focuses on the working performance of the proposed project. The level of satisfaction in the staff members, business operators, and customers helps in analysing the effectiveness of the project. |
It is recommended that the organization should adopt the proposed project for increasing their efficiency and effectiveness in satisfying the demand of the customers. The development of customer service module is helpful in managing the customer request by providing the instant response by the business operator. It helps in developing strong bonding between customers and organization. The database management plan helps in storing data of about 6 million customers which in turn accelerate the information retrieval process. The focus should be given on the customer requirement and feedback. The new online investment portfolio system and the customer feedback module should be designed for the project which is comprised of various modules such as module for financial services, module for wealth creation program, module for 24 hours customer service support, online rating system for the customers, guiding program for the customer for purchasing the financial services, inclusion of social networking page for e-marketing of the financial services provided by the organization in the benefit of the customers, and others.
The project stakeholders should sign off the proposed project for execution and implementation of the project:
|
Name of the stakeholder |
Position |
Signature |
|
Mr. R Buhalis |
Project Owner |
|
|
Ms Grace Bruce |
Project sponsor |
|
|
Mr George Williams |
Project Manager |
|
|
MR. K. Jonnes |
Business analyst |
|
|
Mrs. L. Vincy Rose |
Hardware and Network Engineer |
|
|
Mr. R. Browne |
Security specialist |
|
|
Mr. L. Chiang and Mr. S. Liu |
IT supports operation team |
|
|
Mr. K. M. Prasad |
Financial Manager and Team |
|
|
Miss Daisy |
Wealth Creation team |
|
|
Mr. S. Radhakrishnan |
Marketing team |
The learning outcome from the development of the project proposal for the Cornerstone securities is that it helps in analysing the fact that the complex situation can be effectively resolved by applying the parameters of creative thinking and experience. It helps in aiding knowledge and experience about the management of the complex situation. During the development program of the project, I analyse that I can choose IT consultant as my profession in the coming future for the organizations. I have successfully arranged an interview session with the top professionals, experts, customers, staff members, and board of directors for analysing their requirement and flaws in the current working structure of the enterprise. It helps in building confidence to face the interview session confidently with the top professional which will help in grapping the interview opportunity for career effectively. I was able to gain theoretical and practical knowledge with the proposed project. It helps in providing real working scenario of the enterprise for managing and checking quality of the newly designed website for the organization, deployment of the pilot testing for checking performance measure, development of the proactive risks plan for mitigating the risks associated with the project, and others. I was able to sharpen creative thinking to take effective decision making capabilities for handling complex situation of the real life. The key learning outcome of the project is that the daily activity schedule should be prepared for knowing our work efficiency to achieve our goal of life. The strategic plan is getting thing done helps in managing my daily routine with perfection and expertise. During the session of questionnaire for collecting data, I was able to know that I have a talent of good speaker and manager for managing the events effectively. I can handle the project activities effectively. The efficiency of the proposed project and its acceptance by the project sponsor and the executive team helps in analysing my quality to be a good project manager. I can effectively use my creative and critical thinking skills to be placed for solving the complexity with expertise and excellence. During the course plan of the proposed project, I was able to handle communication with different culture and language people. I have learnt how to manage communication with people of different background to omit distraction and chaos. It was a good learning experience which opens door for new career and creative thinking procedures for solving rel life complex problem with ease and excellence.
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