Propose a Job Specification for a Management Trainer

The Management Trainer need to ensure the high level of customer services of the whole company and trainings have been delivered to relative staffs and performed in essential functions afterward. He / she is also responsible for the overall direction, coordination and evaluation of the training programmers. Accountable: He / she will be the management link of company, management and general staff. He / she needs to make sure the programmers effective and suitable for those participate in the courses. Also, he / she is the one who control the training budget of company.
Knowledge and Experience: – Educated to degree level, preferable in Psychological, Human Resources, Training or Business Administration. * The reason why need to hire a degree holder is to make sure he / she is appropriately trained and got enough knowledge to fulfill this position. – Over 10 years’ working experience in airline industry or customer services field, with more than 5 years relevant experience in development and management area is preferred. * To hire an experienced staff will provide a revelation of organization’s operations and their training.
He / she may easily find the organization’s needs and provide the new solutions and trainings. – A consulting level in Human Resources and Training areas are welcome. * Desirable to hire a professional in training field. – Excellent presentation and communication skills with different levels of staff. * As he / she needs to do survey, interview, audit and analysis with different levels of staff, good presentation and ability to communicate with the others is very important for this position. Proficiency in written and spoken Chinese, Mandarin and English. As Cathy Pacific is a global airline, there are many different nationalities of staff. He / she will need to provide trainings in different languages – Chinese, Mandarin and English. So high level of written and spoken skills in these 3 languages is very important. – Excellent computer skills in MS Word, Excel and Powering. * Nowadays computers are used everywhere in business, especially this is the position of management trainer, he / she must need to use different kinds of software to prepare training materials.

Explanation of the various requirements proposed in Job Specification. Job Description: – Analyze the needs of different focus group of management through survey, programs that meet the management team’s learning needs across the customer services, administration services and marketing expenses. – Foresee the airline process risk and put the solutions into training programs. – Support the development of new technology then introduce and process the training. – Develop a close working relationship in between different departments to promote discussion and conversation on training.
Assist the management to overview the operation team and make sure they have provide excellent customer services to our passengers. Management training is essential to Cathy Pacific as the most positive benefit is better employees. A development of management is part of the way to make improvement of the business. Also, good training is a good benefits package for management staff that can grow their loyalty of company and reduce the turnover rate. Through the training, employees can understand what are the company’s goals and set a clear objective to the staff under they managed.

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