Quality, Environmental And Occupational Health And Safety Management Systems: Tasks And Answers

Task 1: Quality Management System

Melbourne Marriott Hotel is a multinational corporation and is a luxury hotel which is into offering high standard services to the tourists in Australia and all over the globe. The business organization is a five star hotel that serves the service users with modern accommodation in the shopping location of Melbourne. The hotel was founded in the year 1982. Best quality services are the medium through which the business entity is redefining its services. The hotel is located in the heart of Melbourne CBD, Australia. Provision of elegant prearranged suites and rooms for the tourists and travellers is done (AS/NZS ISO 14001, 2004). The services includes showcase pillow-top bedding, marble bathrooms etc. Moreover, the additional facilities comprise of the rooms and suites which are non-smoking and spacious and also serve with the basic amenities such as TV, minibar and high speed internet connection for the guests. Further, a fitness, swimming pool, and sauna is also made available for relaxation of the guests. The guests can enjoy and have fun as café, restaurant or bar. The below mentioned are some of the components which can be considered in the quality policy of Melbourne Marriott Hotel:

• The business corporation has been offering the rooms and suites with different styles and interiors, such as; Greek style, Chinese style etc. Keeping the rooms clean and tidy is one of the components of the quality policy for the hotel (Goetsch and Davis, 2014). In addition, maintaining the hygiene factor in terms of the kitchen area and also in cooking the food can also be considered in the quality policy of the business corporation. The machines and the equipment’s used should also be of good quality which will define an integral component of the quality policy of the hotel.
• Moreover, the core products and services of the business organization offer and aid in attainment of several benefits to the business entity and adoption of the quality policy will enhance the services to a greater level (Mok, Sparks and Kadampully, 2013). Implementation of some contemporary strategies and mechanisms should be done in order to offer support to the quality policy within the business corporation. This will ensure greater satisfaction level of consumers and the tourists and also the attainment of the objectives will be done. An adoption of quality policy will enhance the brand equity and goodwill of the entity.
• Human resource has been considered as an integral part of the business organization and consideration of their needs and requirements is essential and fulfillment of the same should be done. This will develop a sense of motivation and dedication towards which will in-turn lead to develop their performance level (Oakland, 2014). A combination of enhanced efforts of the workforce will aid the entity in attaining the desired targets.

2. Stakeholders and their needs

Stakeholders are being considered as the most integral apart of the organization. Melbourne Marriott Hotel is a luxurious hotel chain and has a high goodwill in the competitive business environment (Papp, 2014). Shareholders who have made investments in the hotel and the workforce who enhances the productivity and the performance level ate the stakeholders of the organization. An expectation of good returns on their investment is the requirement of the investors whereas; appraisals are expected by the employees (Pegasus Print Group 2014).

3. Process for satisfying stakeholders needsThe below mentioned are the processes which are to be executed for satisfying the needs and wants of the stakeholders:

• Workforce/Employees: Job security and safety, job satisfaction, adequate benefits, etc. are the factors which are considered as relevant and liable in fulfillment or satisfying the workforce (Westpac Group 2014). The execution of satisfaction surveys of the workforce, training and counseling sessions can be considered as the liable tools in offering satisfaction workers.
• Society:Ethical operations and execution of the business within the expectation of the society can be one of the biggest factors which will serve a level of satisfaction to these stakeholders.
• Stockholders: These stakeholders and offering them with a level of satisfaction is a tough and crucial task their investment is based on the prior organizational performance. Sharing a clear transparency with the operations can be considered as one of the factor which can aid in satisfying the stockholders (New South Wales Government 2014).
• Consumers:The consumers have an expectation of a high quality of the products and this is required to be according to their expectations (Mok, Sparks and Kadampully, 2013). This will provide them with the satisfaction if the products are as per the value paid for the product. Moreover, providing after sales services will also have positive impact on the satisfaction level of the consumers.
• Political and governing authorities: Following and complying with the norms and the regulations is the basic criteria for fulfilling the needs and requirements of the government (Nickson, 2013). And this can be considered as one of the relevant factor which will be proven beneficial for satisfying the governing authorities.

4. Inputs and outputs for the process

5. Performance parametersImplementation of sustainable environmental events so as to resolve environmental issues has been considered as the factor for defining the performance parameters. Analysis of the effectiveness and the efficiencies of the current operations adopted by the business corporation is done by the performance parameters (Salazar et al., 2017). The performance parameters play a critical role of analyzing the performance of the employees and also a comparison is done between the prior performances of the employees. The below mentioned are some of the parameters which can be set by Melbourne Marriott Hotel:

Task 2: Environmental Management System (EMS)

6. Continuous improvement programFor attaining the expectations of the consumers Melbourne Marriott Hotel has made implementation of various mechanisms so as to hike-up the service offering skills and capabilities of the employees within the working organization. These improvement steps will enhance the efficiency and effectiveness of the workforce and they will be offering a better set of services to the consumers.

The below presented are some of the key measures which are required essentially to be adopted by the business entity:

• Regularly modified and updated mechanisms and approaches
• Amendments in the policies associated with the quality control.
• Set of professional training sessions from the existing employees and seniors
• Offering satisfactorily services so as to meet the needs and requirements of the consumers

1. EMS policyFor sustaining in the business environment, it has been made very much essential for the business entities for the compilation of the requirements of the environmental organizations and related associations. ADCO Constructions is one of the examples which is essentially required to fulfill the criteria of environmental institutions (Howarth and Greenwood, 2017). The firms are required to pass the eligibility criteria for sustaining in the business environment and the same is also considered as an integral task. The below mentioned are some of the examples of the norms which are required to be followed by the construction company in order to cope-up with the environmental requirements of the organization: 

Work Health & Safety Act (2011):

According to this policy the primary focus of each and every business corporation should be offering adequate and effective workplace to its workforce which will bring a hike in the performance level find productivity of the entity. There are number of chances of accidents and also various risks are also present in case of construction companies as compared to other industries (AS/NZS 4801, 2001). Hence, there is a need for ADCO Constructions Company for fulfilling the requirements in terms of Work and Health Safety Act (2011). For the elimination of the available risks which are present at the workplace, WHS Act has determined the adaptation and implementation of effective strategies. For instance, Safety guards, safety consultants and other training sessions which are required to be offered to the employees and which will aid in bringing reduction in the risks occurrences.

Dangerous Goods Regulation 2009:

There is an emission of harmful wastes and effluents from the construction companies and which can be proven harmful for the workforce and the other related staff (Hughes Champion and Murdoch, 2015). So for reducing these types of effluents and waste products the business entities are required to adopt certain strategies so as to eliminate the occurrence of these types of issues and this will also bring a minimization to the hazards (AS/NZS ISO 9001, 2008). Dangerous goods regulation 2009 has been considered as one of the relevant example for reducing the effect of occurrence of the uncertainties.2. Stakeholders and their requirements 

Task 3: Occupational Health and Safety Management System (OHSMS) / AS 4801

3. Organization processThe below presented are the process which are operated in a construction company:

• Site review: Before conducting the operations the entity is required to evaluate the varied factors which play an integral part in the construction business (Walker, 2015). The environmental factors and the legal factors are the examples of the same which are required to be determined. A proper determination of the available resources over the site will aids the entity in evaluating the operations and methods to be used for building a property.
• Design and Plan: The development of the design and planshould be executed after reviewing the location of the site (Ashokkumar, 2014). A blueprint is required to be developed consisting of all the components which are required essentially for building the required property.
• Estimation of cost: After the development of the plans, the business entity is required to develop a budget. This will comprise of all thecosts which are required to be incurred while constructing and till the completion of the property (Walker, 2015). This will aid in determining various resources and costs of the project.
• Approval of blue print from client: After the development of the plan, blueprint and the cost estimation approval is required to be taken from the client so as to initiate the work. The blueprint should be developed in a manner that it should attain the satisfaction of the clients (Kelly, Male and Graham, 2014). As the approval of the client for the project is the core component for initiating the project.
• Analysis of available resources: After getting the approval the business entity is required to have a proper evaluation of the resources which will be required by the business entity for completion of the project. This step can also comprise of the available resources with the business corporation and also all the other resources which can be made available for the completion of the project. The analysis of the resources is required to be done by the manager on the site. These resources can comprise of workers, raw material, etc.
• Construction begins: This is the initial step where the division of the teams is done on the basis of the operations to be executed by the manager. This segmentation is done for performing the various tasks so as to complete the project (Harris and McCaffer, 2013). The workers are also provided with some training on the concepts such as safety measures to be followed, use of equipment’s and machines etc.  
• Structure framing: The next step in the process of construction is building and framing the structure of the property or the building. This should be done after considering the blueprint and the other plans. The frame work should be as per  the requirements of the client and also according to the plans.
• Interior framing: After the frame work is completed the next task is to complete the structure of the building or the property. Also the construction company is required to fulfill the organizational objectives and the goals, the business entity should construction are plastering of walls, flooring, painting, sanitary fittings, etc.  
• Project inspection: Project inspection is the step which has been executed after the completion of the project. In this the authorities and the staff authorized for doing this is required to inspect the constructed site  properly in terms of safety, security etc.
• Possession: This has been considered as the last step in the construction process. After the completion of the construction of the project the company is required to provide the possession to the clients with proper documentation and formalities.

4. Environmental Aspects

5. Environmental Impacts

6. Environmental Objectives 

7. Environmental targets

8. Environmental actions 

9. Monitoring and measuring methodsThe below presented are the measuring and the monitoring methods:

• Internal and external auditing: Auditing should be undertaken so as toanalyze the efficiency of the construction processes. This will lead to determination of the environmental aspects within the organization and the operations of the company which aid in prevention of environmental aspects.
• Installing air monitors:Installation of air monitors are also required to be checked at regular interval of time.
• Water disposal facilities’ feedbacks: ADCO Constructions Corporation should get feedbacks from the team which will allow them with a clear picture about the control over the waste disposals programs.   
• Use of solar-energy while operating the machineries will bring a reduction in use of fuel and electricity
• Moreover the solid waste should be disposed in the dumping areas.

1. Legislative requirements The below described are the sections which aids in outlining the legislations and the same are required to be followed by Amcor Ltd:Work health and safety (WHS) Act 2011 CthGiving the workforce of Amcor Ltd with a feeling of safety and security against any damage to their wellbeing and security through disposing of or limiting any dangers emerging from various exercises in the firm have been considered as the essential goal of this Act. Assurance of wellbeing and security is given at its most elevated amount as is sensibly practicable. The vast majority of the segments of this Act characterize wellbeing duties that must be met by the business corporation. As per this Act, UTS doles out various assignments to various individuals that must be performed with a specific end goal to satisfy these obligations. Such individuals incorporate officers, individuals from chamber, Vice-Chancellor, Senior Deputy Vice-Chancellor, Deputy Vice-Chancellor, enlistment center and numerous others.

2. Risks identification The below mentioned are the risks which can be faced by the business organization in accordance with AS 4801:2001, moreover the business entity is also required to maintain Work Health & Safety management system (WHSMS). This can be initiated by adopting the WHS policy and the further description of the risks has been presented:

• Chemical hazards:As the business entity is a manufacturing firm involves a number of operations which can release some or the other types of chemical effluents and which can be proven harmful.
• Biological hazards: This involves hazards caused to the plants, animal’s micro-organisms. These hazards can arise from the occurrence of the various chemical reactions caused in the operations of packaging and labeling.
• Mechanical hazards: These hazards comprise harms caused due to the machineries and the tools used in the operations and functionalities.  
• Radiation hazards: There are some operations in which the business entity is making use of radiations or dangerous rays which can be proven harmful for the workforce and other related individuals.
• Electrical hazards: There can be case ofshot circuit due to wrong or inappropriate wiring done in the manufacturing units. This can rise as a hazard for the entity and also for the workforce.
• Fire hazard:In case of shot circuits and thermal hazards there can be chances of risks due to fire.
• Transferable diseases: This can be in the case if any of the worker or the employee is infected with any of the disease, and then there can be chances of transferring the same to others.
• Airborne disease: This type of hazard can be caused by the airborne diseases.
• Slips and falls:This is the type of hazard which can occur at the office premises and also at the manufacturing units. This will cause physical injuries to the workforce.
• Ergonomic hazards:These hazards are associated with the manual handling pushing, pulling some heavy weighted items or property. This hazard can cause harm to the body.

3. Risk assessment chartThe presented chart has been developed on the basis of the below mentioned details:

4. Risk mitigationChemical hazards: 

• Personal protective systems can be implemented for making use of equipment’s
• Induction and training should be provided to the employees

Biological:

• A bio-safety committee can be developed
• Research members should take safe precautions before dealing with the hazards

Mechanical:

• Installation of safety guards
• Wearing appropriate personal protective equipment

Radiation:

• Minimization of time spent in vicinity of radiation sources
• Making use of designed shields and x-ray protection materials

Electrical:

• Power outlets should be equipped with ground inbuilt circuit interrupters
• Increasing the height of the electric poles

Fire:

• Installation of sprinkler system
• Perform regular inductions

Transferable:

• Providing sufficient immunization
• Wearing appropriate PPE

Airborne:

• Pasting the signs of warning due to dust
• Provision of dust mask

Slips and falls

• Provide adequate lighting
• Floor should be trip-hazard free

Ergonomic:

• Manual handling inductions and training sessions
• Magnetic assistance can be offered

References

AS/NZS 4801:2001, Occupational health and safety management systems – Specification with guidance for use, Standards Australia Limited

AS/NZS ISO 9001:2008, Quality management systems – Requirements, Standards Australia Limited

AS/NZS ISO 14001:2004, Environment management systems – Requirements with guidance for use, Standards Australia Limited

Goetsch, D.L. and Davis, S.B., 2014. Quality management for organizational excellence. Upper Saddle River, NJ: pearson.

Mok, C., Sparks, B. and Kadampully, J., 2013. Service quality management in hospitality, tourism, and leisure. Routledge.

Oakland, J.S., 2014. Total quality management and operational excellence: text with cases. Routledge.

Papp, J., 2014. Quality Management in the Imaging Sciences-E-Book. Elsevier Health Sciences.

Pegasus Print Group, 2014, A company that cares about our environmental future, NSW, viewed 1st May 2014, https://www.pegasusprintgroup.com.au/environment.html.

Westpac Group, 2014, Company Overview, Australia, viewed 15th April 2014, https://www.westpac.com.au/about-westpac/westpac-group/company-overview/.

New South Wales Government, 2014, WorkCover Authority of NSW, viewed 1st May 2014, https://www.workcover.nsw.gov.au.

Mok, C., Sparks, B. and Kadampully, J., 2013. Service quality management in hospitality, tourism, and leisure. Routledge.

Nickson, D., 2013. Human resource management for hospitality, tourism and events. Routledge.

Boella, M. and Goss-Turner, S., 2013. Human resource management in the hospitality industry: A guide to best practice. Routledge.

Riley, M., 2014. Human resource management in the hospitality and tourism industry. Routledge.

Salazar, E.A., Briones, J.M., De Castro, J.S.S., De Chavez, A.C., Endozo, J.B.I., Rivera, J.C. and Festijo, B.T., 2017. Teaching Performance of Hospitality and Tourism Management Faculty among selected Universities in Batangas City, Philippines. Journal of Tourism and Hospitality Research, 14(1).

Harris, F. and McCaffer, R., 2013. Modern construction management. John Wiley & Sons.

Bryman, A. and Bell, E., 2015. Business research methods. Oxford University Press, USA.

Howarth, T. and Greenwood, D., 2017. Construction Quality Management: Principles and Practice. Routledge.

Hughes, W., Champion, R. and Murdoch, J., 2015. Construction contracts: law and management. Routledge.

Jaber, M.Y. ed., 2016. Learning curves: Theory, models, and applications. CRC Press.

Becker, J., Kugeler, M. and Rosemann, M. eds., 2013. Process management: a guide for the design of business processes. Springer Science & Business Media.

Walker, A., 2015. Project management in construction. John Wiley & Sons.

Ashokkumar, D., 2014. Study of Quality Management in Construction Industry. International Journal of Innovative Research in Science, Engineering and Technology, 3(1), pp.36-43.

Walker, A., 2015. Project management in construction. John Wiley & Sons.

Kelly, J., Male, S. and Graham, D., 2014. Value management of construction projects. John Wiley & Sons.

Harris, F. and McCaffer, R., 2013. Modern construction management. John Wiley & Sons.

Oakland, J.S., 2014. Total quality management and operational excellence: text with cases. Routledge.

Hughes, W., Champion, R. and Murdoch, J., 2015. Construction contracts: law and management. Routledge.

Potts, K. and Ankrah, N., 2014. Construction cost management: learning from case studies. Routledge.

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