Quality Management Plan For The Rehabilitation Of Road Networks At Perth War Cemetery

Project Quality Objectives and Expectations

According to Burke (2013), quality management plan is a fundamental component of project management and execution. This quality plan is a response to the tender request to rehabilitate (resurface) existing roads at Perth War Cemetery. Specifically, the plan aim at describing how the project will be implemented throughout its lifecycle, and how the project team will accomplish, maintain and converse project value procedures. This plan will also include relevant processes that will be involved in quality planning, assurance, control and continuous development.  

Therefore, the quality plan for the rehabilitation of road networks at Perth War Cemetery will establish various activities and procedures that will ultimately ensure quality conclusion of the project. Precisely, the primary purpose of this quality plan will include:

• Ensuring quality planning of the project
• Giving clear definition of project quality management procedures
• Clearly defining various project quality assurance activities
• Explaining how quality control activities will influence project conclusions
• Examining acceptable project quality ideals      

Based on the above purposes, this project quality plan will provide a solid foundation for efficacious, well-timed and quality execution of project activities. It will form the common principles that will be applicable throughout the project lifecycles. Moreover, this project quality plan will provide all activities that will be necessary for attainment of the set project objectives and ensuring high quality level. The plan take in consideration various operational, administrative and accounting aspects of the project.     

Indeed, facilitating compliance with all pertinent rules and procedures can be a very complex and detailed undertaking that may necessitate strict adherence to various quality requirements. As such, this project quality plan will also give clear definition of the quality prospects and objectives, give clear guidelines on the specific roles and responsibilities of the stakeholders, policies and standards, and establish processes and metrics that appropriate. The quality plan is specifically tailored to meet the specified requirements for the road resurfacing project at Perth War Cemetery (Pemsel and Wiewiora, 2013).               

The primary objective of this quality plan is to ensure that all relevant phases of the road resurfacing project are implemented with the highest level of quality and proficiency fulfilling the project sponsor’s requirements (Demir and Kocaba?, 2010). The implementation of the stipulated project objectives shall be effected with the full support of all relevant stakeholders.

Other the quality objectives of the road resurfacing project at Perth War Cemetery include:

• To ensure that project meets the specified project requirements
• To completely fulfil all the quality needs of the Australian department of veteran affairs who are the project sponsor among other requirements of key stakeholders
• To minimize the seriousness of critical incidents that may significantly interfere with project implementation
• To attain smooth project transition and support to the new project upon completion
• To surpass the quality expectations of the project sponsor through the provision of quality project outcome
• To deliver the project within the agreed cost and schedule structures
• To minimize chances of project rework by identifying possible defects in the project lifecycle and recommending appropriate remedial actions
• To record minimal deviations on the set standards and important procedures  
• To ensure that the project deliverables are strictly adhering to the quality requirements
• To ensure clear definition of quality responsibility of the identified project stakeholders      

On the quality of project deliverables, this quality plan will give a clear definition of various project challenges and objectives. There should also consistency in the work procedures based on set strategies, procedures and codes of practice governing the project (Demir and Kocaba?, 2010). Moreover, there is an expectation of regular monitoring of the projected project outcomes with an objective of ensuring adherence to high quality standards that can increase value and allow constant improvements.         

Project Quality Scope Management

This quality project management plan clearly defines such activities and procedures that will facilitative the implementation of the stipulated project guidelines and procedures (Flyvbjerg, 2013). This plan will be applicable to the management of project lifecycle and successful execution of the road resurfacing project at Perth War Cemetery. Moreover, the plan will include detailed analysis and implementation of various project applications and procedures.         

A comprehensive quality management approach for the road resurfacing project is in place to ensure quality planning and outcome. Satisfactorily, this project stakeholders will meet various quality objectives based on a cohesive approach that will give clear definition of acceptable quality standards, quality measures and improvement procedures (Flyvbjerg, 2013). Therefore, this quality plan clearly describes the precise processes and appropriate metrics that can be used to assess various quality procedures required to successfully conduct the road resurfacing at Perth War Cemetery. Other quality approaches for the road resurfacing project include engaging all stakeholders in executing various project phases (Kerzner, 2013). This will enable the incorporation of different quality activities to ensure successful outcome of the road resurfacing project. Additionally, any possible risks or issues pertaining to quality are adequately communicated to all project stakeholders.     

Our project team will ensure prompt and quality implementation of the project objectives. Specifically, the project team will be expected to:

• Remove and dispose old retractable bollards along Perth War Cemetery road
• Grind and dispose road surfacing materials
• Reconstruct the identified sections of the base course
• Conduct primer sealing and asphalt surfacing
• Mount new bollards along the rehabilitated road as shall be directed by the project manager
• Completely restore project site and ensure well-ordered and tidy surroundings        

Specifically, the project team will familiarize themselves with these project requirements and ensure quality output (Kerzner, 2013). As such, a technical review of these requirements will conducted to ensure compliance with the set quality specifications.       

According to Kuo et al. (2010), quality planning is majorly done to determine the anticipated quality and how such quality will be quantified. This will entail the identification of diverse quality requirements for the tendered project and how our project team will exhibit compliance. The team will establish various project quality standards and will include creating quality checklists and executing different remediation undertakings.     

Project planning is mostly conducted under the planning phase and involve the development of various project scope and client requirements among other project delivery strategies (Meredith and Mantel Jr, 2011).

As such, quality planning will entail an explicit identification of varied client quality objectives and helping them to clearly communicate their quality expectations both in objective and numerical expressions. Therefore, our quality manager will ensure compliant with relevant professional standards. Furthermore, quality planning will entail an effective balancing of all client needs and stakeholder requirements coupled with a comprehensive performance measure threshold based on the quality objectives.

Project Quality Management Approach

Our team will further establish pertinent quality standards that will direct the implementation of the project requirements. The clear description of the quality processes procedures and ideals will the sole responsibility of the PDT members in collaboration with project director. Our quality planning process will also involve the identification of applicable quality checklists to ascertain whether the road resurfacing works at the Perth War Cemetery is being executed according to the postulated quality guidelines. The quality checklist will facilitate the effective remediation of the any problem that may have risen in any of the project phases.      

According to (Meredith and Mantel Jr, 2011), the core focus of quality project assurance is on the procedures that are used in the implementation of the project. This entail adhering to and meeting quality standards by incessantly refining project outputs and correcting the identified flaws.      

The project delivery team will clearly identify strategic processes that will be subjected to regular reviews to ascertain whether they are compliant with the projected road resurfacing standards (Meredith and Mantel Jr, 2011). As part of our quality assurance planning, the PDT will also establish various quality review standards. Moreover, quality assurance will entail a special identification of various stakeholder expectations, facilitate the establishment of appropriate timelines and an explicit description of different quality assurance tools and activities.

Our quality assurance team will majorly focus on relevant project processes and provide confidence to the clients that all quality requirements will be met, and that all project procedures are effective. In order to boost clients’ confidence on the inherent ability of the company to produce quality results, an iterative quality process will be established during all phases of the project lifecycle. This will facilitate an accurate analysis of the process data and continuous improvements of the project procedures.

For correct identification, access, response, observation and control pf project quality procedures, all the identified project stakeholders will be incorporated in quality assurance planning (Meredith and Mantel Jr, 2011). For example, the project manager will schedule regular meetings to review the outcomes of diverse quality assurance activities. Similarly, all the processes enhancement efforts will be documented, implemented, and appropriately conversed to all project team members to further execute various changes.   

The table below gives a clear description of our proposed quality assurance standards for the road resurfacing project at Perth War Cemetery.

Project process	Quality assurance standard	Relevant responses
Project schedule plan	The primary objective of this schedule plan will be to verify and document all relevant activities (Meredith and Mantel Jr, 2011). The project stakeholder will hold review meetings to modify, track and approve the project schedule plan. Correspondingly, the team will estimate the impact of any modification process to the schedule plan.	Comprehensive project schedule standards
Project design review	The project stakeholder will meet to ratify any modifications to the project design documents that will be tracked and stored appropriately. A process is instituted to accurately communicate various changes to the design modifications (Meredith and Mantel Jr, 2011). Subsequently, there will be an executive review and analysis of all design quality based on the quality assurance checklist. This will ensure that every project design input are suitably selected and integrated.	Various design principles Comprehensive project design review procedure documents
Change management	A process will be instituted to appropriately communicate the sanctioned changes to project stakeholders. The specific roles and responsibilities of every project stakeholder is clearly stipulated.	Change control procedures and important standards.
The management of various risks and issues	The project stakeholders will relevantly categorise various risks and issues based on the perceived level of impact among other important metrics. The identified risks and issues are urgently communicated to the senior project management teams.	A comprehensive project risk and issue management plan
Peer reviews	The documented project results will be peer-reviewed to ascertain compliance with various quality requirements.	Relevant project standards and guidelines
The validation and verification of pertinent software and tools	The verification and validation of software to be used during various project phases will be accurately documented.   The testing processes are clearly defined with a comprehensive verification approach correctly instituted (Schwalbe, 2015). The test and validation procedures are well-explained for easy comprehension. The test outcomes will be tracked using the identified testing tools and software.	Relevant software and tools test procedures, approaches and guidelines
Management of the identified defects	A comprehensive defect detection processes is in place (Schwalbe, 2015). All the identified defects are accurately tracked using various tools. Defect reports are reported to the senior project management team.	Appropriate defect detection standards and guidelines. Comprehensive defect management plan.

Our project quality control will involve monitoring the specific project products to establish whether they are meeting various performance measurement thresholds that are defined in the quality plan (Meredith and Mantel Jr, 2011). The quality control program also ensure ascertaining whether all the standard operating procedures have been met. According to Burke (2013), project implementation is undoubtedly a very vigorous process that requires effective project control to ensure that all the stipulated project purposes are duly met.         

Summary of Project Requirements

Our project quality control s majorly focused on ensuring effective project delivery by monitoring and validating the acceptable quality standards. Specifically, the quality control processes will involve:

• The correct verification, validation and the observation of various project procedures to ensure that the stipulated project scope and quality are being fulfilled.
• The inspection of project deliverables and correct documentation to ensure that the stakeholders and clients’ quality specifications are being met.
• The authentication of diverse client requirements to ensure strict adherence to various quality requirements.
• The effective examination of output workflow progression that will detect possible glitches and technical challenges that will be rectified to ensure a smooth flow of all the project requirements.

The project manager and other senior stakeholders will use the matrix described in the table below to ensure adherence to the specified quality control standards.     

Project specification	Quality control standard	Response
The inspection of project schedule	Ascertain relevant allocation of project resources (should not surpass 100%) (Meredith and Mantel Jr, 2011). All project activities are assigned specific resources that are relevant The project phases are realistically outlined	Detailed project schedule specification document
Change management	Proper documentation of the change orders that will also include possible impact assessments and ratifications Ratified change orders will be reflected in the change schedule	A comprehensive change management plan that will include acceptable standards and procedures.
The management of risks and issues	Proper categorization and documentation of all the identified risks and issues	A proper risk and issue management plan
Tracing client requirements	Clients requirements are traced and the satisfied quality requirements are uniquely documented	Accurate records of client requirement standards
Test plan	The integration of various test designs based on the project requirements (Meredith and Mantel Jr, 2011). Realistic analysis and rectification of the identified challenges.	Appropriate test guidelines and relevant standards.
The inspection of design document and various defects	Stakeholders’ approval on the appropriate documentation of the project deign. The identification of test variances, tracking and rectification.	A functional design and defect management plan based on the specified project guidelines and standards.

According to Winch (2007), stakeholders plays an integral role in the development and ultimate accomplishment of any project. Every member of the project delivery team will be tasked with ensuring quality implementation of the project objectives (Case, 2017). It is imperative every project stakeholder ensures that the project is implemented at an acceptable level of quality with every project deliverable adequately met. Some of the most important project stakeholders are subsequently stipulated.

The project sponsor will be responsible for the approval of every stipulated quality standard for the Perth War Memorial road rehabilitation task. The benefactor will also review every quality reports and facilitate the effective determination of the identified escalated problems (Mir and Pinnington, 2014). Moreover, the individual will supervise and back the application of the stipulated project quality standards. Lastly, the project sponsor will have the sign off authority on the eventual approval of the project deliverables.    

The project director is sanctioned by the project sponsor’s board of directors to represent their interest in matters pertaining to the overall successful project implementation. Specifically, the person will be responsible for the overall implementation of this quality plan by ensuring that every undertaking, process and certification are compliant with the value specifications (Mir and Pinnington, 2014). The director will also ensure effective collaboration with the quality manager and specialists to facilitate quality project management throughout the project lifecycle.

The director will also ensure that the PDT members are compliant with quality the postulated quality management procedures. Moreover, the individual will support the quality manager to secure appropriate resources that will be used to implement the project (Mir and Pinnington, 2014). The director will also provide special insight to the conclusion of various remedial actions that may have arisen from continuous quality reviews. In addition, the project director will communicate different quality conditions to the project team and other important stakeholders.

Our quality manager will provide inclusive leadership of all the project quality management activities, and will include supervision of every follow-on remedial actions. The manager will also develop and sustain a comprehensive quality assurance plan among other important quality metrics and principles. Moreover, our quality manager will report any identified non-compliance issue to the project senior director who will authorise the performance of various evaluation and review processes. The manager will further ensure constant update of this quality management plan to ensure the maintenance of general project quality ideals (Mir and Pinnington, 2014). Lastly, the individual will facilitate the advancement of corrective actions identified from project quality assessments.                  

Project Quality Planning Requirements

The project manager will be responsible for ensuring accurate documentation of client expectations and the agreed quality project management goals (Beringer, Jonas, and Kock, 2013). The project manager will also be tasked with coordinating the project delivery teams to ensure that set procedures and objectives are executed to meet the required level of quality. Similarly, the project manager will ensure that the client endorses the set quality objectives that are included in this plan. Moreover, the project manager will develop a good working relationship and understanding with the clients to ensure the provision of quality services. In general, the project manager will monitor the implementation of all quality management procedures and review project deliverables among other important project activities. The individual will also monitor and coordinate ongoing project activities and report the performance of every project stakeholder to the senior management.       

The site inspector will directly report to the quality control officer and is responsible for maintaining and execution of this quality plan (Beringer, Jonas, and Kock, 2013). The individual will review various on-going site activities and certify certain construction activities as shall be sanctioned by the quality assurance manager.      

The PDT will be responsible for ensuring a comprehensive delivery of a quality project to the client (Beringer, Jonas, and Kock, 2013). The PDT will also ensure client’s quality objectives are visibly expressed, and that the client clearly comprehends the vital standards, legislations and codes that must be included in the project.

The individual will be responsible for mentoring the project delivery team members to ensure compliance with the stipulated quality desires. The resource provider will also assign every PDT members duties based on their inherent abilities and experiences (Beringer, Jonas, and Kock, 2013). The individual will also occasionally conduct feedback programs to ascertain whether the project requires necessary adjustments.       

The Engineering Manager is tasked with implementing all the engineering procedures during the road resurfacing project at Perth War Cemetery (Beringer, Jonas, and Kock, 2013).

The construction manager is directly responsible for the road resurfacing project and will report to the project manager (Beringer, Jonas, and Kock, 2013). The individual is also directly responsible for ensuring quality control by monitoring the specific performers the personnel and contractors, preparing comprehensive construction plans and ensuring an effective implementation of the project requirements.

The individual will directly report to the project director and is responsible for attending to all matters related to quality. Superficially, the individual will prepare, update, amend and issue a comprehensive quality plan that will be used to monitor the implementation of various aspects of the project. The quality assurance manager will also review different quality concerns and make important commendations for perfections (Mir and Pinnington, 2014).       

Quality Assurance Planning Requirements

This project (road resurfacing at Perth War Cemetery) is uniquely important and will require attainable timelines stakeholders’ commitment to ensure the attainment of project objectives and meeting the specified quality standards. This is because the project will incorporate diverse sets of inter-related and synchronized set of activities that will have to meet certain quality standards and guidelines.          

Therefore, the proposed project lifecycle will clearly stipulate how related activities will be completed based on the provided budgetary allocations and time limitations. These phases according to Burke (2013) will include the conceptual, planning, implementation and termination phase. If awarded the tender to resurface the road at Perth War Cemetery, we will strictly follow these project phases to ensure quality outcomes.  

In the initial phases of conception, our project team will develop detailed project specifications by aggregating every data and information that will be provided in the tender documents. Correspondingly, the identified project stakeholders’ skills level that will facilitate the successful implementation of the project will be evaluated (Larson and Gray, 2013). Some of the relevant data and information on the project include special conditions that will govern the successful execution of the project. For example, a detailed analysis of the governmental framework on the projected impact of the project among other important factors. The project manager will be tasked with preparing and presenting the project proposal to the project sponsor (Australian department of veteran affairs) and other important project stakeholders for special approval. 

In the second phase of planning, the project manager and other relevant project stakeholders will initiate the planning and subsequent development or execution of the specified project requirements. Here, project timeframes are drawn, the specific responsibilities of every stakeholder are clearly highlighted and the relevant remedial measures are instituted. The project manager will also develop a project scope that will clearly stipulate the conventional quality standards, accurately establish possible risks and outline corrective procedures. This particular stage of a project is very important and will require special approval from the senior project management team (Larson and Gray, 2013).

According to Burke (2013), planning phase in quality project execution will require the project sponsor to approve the risk-assessment reports among other relevant documents.    

In the project implementation phase, the assigned project manager will ensure smooth execution of all project-related activities. This will include motivating the project stakeholders to ensure that all the specified quality standards are met and relevant communication and remedial structures are clearly defined (Wysocki, 2011). The project manager will also conduct a checklist of necessary processes that will significantly equip other project stakeholders with the necessary equipment and intellectual structures to ensure successful project outcomes.

The final project phase will allow the project manager and other senior project stakeholders to conduct comprehensive close-out activities and final documentations that will support the transition processes and handover to the project owner (Fleming and Koppelman, 2016). Every project resource that is remaining among other important documents will be transferred to the project sponsor at this particular phase.                 

According to Norman, Brotherton, and Fried (2010), a comprehensive WBS should incorporate all units of activities required to successfully complete a project. This should include units such as the required number of project team members, relevant skills and aptitudes among other important factors that can facilitate the successful completion of a project. This WBS should various sub-division of activities and how such processes can be effectively managed during the various phases of project implementation. According to Siami-Irdemoosa et al. (2015) the detailed WBS structure will also enable the explicit identification of necessary resources based on the established activities at every phase of the project. Therefore, the use of a WBS structure will enable the efficient and optima allocation of time, determination and budgets.   

The proposed work breakdown structure aim at giving a clear definition of the project scope and establishing relevant project guidelines (Miyuan et al., 2011). This will facilitate an effective implementation of the project requirements based on the specified scope and resource allocations. The figure below is a work breakdown structure that our project team will adhere to successful implement this project.

From the above work breakdown structure, some of the identified primary project deliverables are aimed at increasing efficiency and ensuring prompt delivery of quality results (Rasool et al., 2012). Specifically, to successfully implement the road resurfacing project at Perth War Cemetery, the project manager must incorporate certain scope management skills that help in the identification of various relevant procedures. Correspondingly, the work breakdown structure will help the project manager to comprehend various project objective among other essential factors (Sharon and Dori, 2015).     

According to Aliverdi et al. (2013), Gantt chart is an explicit description of the time that is consumed in the successful implementation of a particular project. The use of Gantt charts is a very important component of quality project management and outcome. According to Walker (2015), the use of Gantt charts can enable the project manager to establish relevant timeframes that can be used co clearly indicate the time duration for the successful completion of a project. The chart will also facilitate an effective allocation of important resources and to depict the relationship between different tasks based on their projected completion time. 

The subsequent Gantt is a table presentation of the perceived relationships, procedures and responsibilities during the project execution phases. The primary objective of the Gantt chart is to encourage efficiency and promptness in the execution of the road resurfacing project. Correspondingly, as Aliverdi et al. (2013), stipulates, Gantt chart is majorly used in depicting the amount of work that is involved in a particular project. Indeed, the road resurfacing project at Perth War Cemetery is a complex activity that will require clearly defined timelines to increase efficiency and probability of success. Therefore, the Gantt chart in the figure below will be crucial in facilitating the implementation of complex projects of this magnitude (Pemsel and Wiewiora, 2013). The Gantt clearly illustrates specific time-frames that the project team will take to implement the identified project activities.  Specifically, the chart indicates the exact start and completion date of various important project elements.   

Completion duration (months)   Activity	1	2	3	4	5	6	7	8	9	10	11
Site inspection
Constitute PDT and other stakeholders
Test and certify construction equipment
Train project stakeholders
Start the road resurfacing activity
Remove and dispose old retractable bollards along Perth War Cemetery road
Grind and dispose road surfacing materials
Reconstruct the identified sections of the base course
Conduct primer sealing and asphalt surfacing
Mount new bollards along the rehabilitated road as shall be directed by the project manager
Mount new bollards along the rehabilitated road as shall be directed by the project manager
Completely restore project site and ensure well-ordered and tidy surroundings

Conclusion

In summary, this quality project plan has provided detailed account of various project quality concerns that will ensure the successful implementation of the road resurfacing project at Perth War Cemetery. The plan has explain various quality control, assurance and planning processes coupled with detailed project phases that are suggested for the identified activity. Similarly, the plan has given a relevant description of a proposed work breakdown structure that has divided project deliverables into manageable components. Moreover, an in-depth description of key project phases in a Gantt chart. Undoubtedly, in order to articulately ensure effective and successful execution of the Perth War Cemetery road resurfacing project, essential procedures must be insisted on to help in monitoring and evaluating the project implementation. The project manager is responsible for making follow ups and assessing the achievement of the set quality requirements by the project stakeholders. Therefore, to successfully implement the project requirements, a project delivery team and a decision-making organ will be instituted to help in auditing and coordinating organizational activities.    

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