Reflective Practices And Developing Emotional Intelligence At Workplace

Triggers and Ways to Handle Them

Emotional intelligence (EI) simple means one’s ability to perceive their own as well as other’s emotions, understand them and manage them as well. The essential principles as well as strategies of emotional intelligence are as follows-

• Self-awareness- it is mainly the ability to realize someone’s own emotions at the every moment of their arousal. Thus, focusing more on the one’s own emotions on a daily basis can improve one’s EI as well.
• Self-control- After realizing one’s own emotion the next job is that they should have the capability to manage it with patience and ease.
• Adaptability- this means going with the flow without being too attached with any process or outcome.
• Empathy- it is the capability to notice other’s emotions and naturally respond to their feelings.
• Conflict management- conflict can arise at place so it is better to have the skills where a person can able to step in as well as lower tensions. 

1. Emotionally effective people are said to have attained business objectives more successfully because they are more self-aware and therefore they have better understanding of their own strengths and weakness and in addition knows very well how their actions will affect other workers. They are also possessing empathy and interpersonal skills, which help them quickly built rapport and trust with the management, deliver work in proper time with ease, which in a way help them to become successful in their workplace.

• In a diverse workplace people will react differently, have different values as well as beliefs surrounding emotions along with which expressing emotions will be different. Therefore, interacting with them one must have an open mind so that they can empathies other’s feelings, observe keenly other’s non-verbal communication as that would say a lot and lastly, retain a personal touch.  Moreover, eye contact must be maintained and orator should be speaking slowly and clearly for the other person to understand the meaning as well as emotion.

1. EI plays an essential role in developing workplace relationships because this brings many beneficial results for the employees and the workplace relationships they are building. By using EI, the workplace relationships are strengthened, as there is indulgent as well as open communication among the colleagues. Therefore, it helps the teammates to flatten out any glitches in the workplace and fix wounded feelings. Thus, healthy relationships develop a blissful work culture where employees feel more comfortable to work.

1. As I spend maximum of the time with my colleagues in my workplace thus, my emotions do have both positive as well as negative effect on my co-workers. Emotions actually structure one’s belief regarding the value of the job as well as the organization as a whole. Therefore, my emotions can inspire actions, which can benefit as well as obstruct others in my workplace. My portrayal of negative emotions in the workplace can also withdraw from my colleagues as well as from my work. Moreover, my emotion can also help other workers to experience different emotions themselves.
2. The ways through which I can improve my EI to fight the impact on my co-workers as well as clients can be as follows- 

• Improvement of self-awareness is essential which can be done by acknowledging the fallout as well as reparations of my negative behavior has on my colleagues. Moreover, I should actively work for improving the weaknesses I have.
• Self- regulation should be improved by practicing responding to those situations, which are emotionally charged or stay away from office politics and conflicts.
• The ways of empathizing my fellow colleagues should be enhanced which can be done through consciously analyzing situations from other’s viewpoint and apply active listing and replicate back what the other coworker is saying.
• The two people I want to list in my workplace are the Manager and the Waiter and their emotional strengths and weakness as per my observation is as follows-

Strengths

1. He is very much adaptable towards any kind of changes which at times occur suddenly in our workplaces
2. He is always taking up criticism in a positive way and learning from every mistake that is occurring in the workplace.  

Weaknesses

1. He is dispirited when faced by any kind of setbacks and disappointments
2. Lacks the recognition as well as expression of his own needs

Waiter

1. He is always motivated even when faced by setbacks or disappointments
2. When faced by a challenging situation, he is always tend to look forwards towards larger perspectives

Weaknesses

1. Always need a help when taking any kind of decision
2. Constantly pass judgment on every other thing  
3. In the workplace, it becomes necessary to deal with the managers as well as the waiters who have both their individual emotional strengths and weaknesses. However, what I do is that try to motivate them so that they can work on their weak points with positively accepting the feedbacks from their co-workers. I try to politely point out their mistakes when they are unable to channel their emotions in right ways so that they can deal with it successfully.
4. These people can develop their EI if proper assistance is provided to them. Thus, what I do is I always try to lead by example and manage by emotions appropriately, communicate my co-workers that what advantages they can expect from EI, try to develop better communication skill by teaching them about body language and dealing with negative emotions. Lastly, I help my team by thinking positive and stopping self-sabotaging activities or statements. 

1. Through EI, the way I can maximize the team outcome is by balancing my head and heart that is I try not to get too passionate about what is needed from the employees rather I try to keep proper timing and focus to assemble as well as keep the momentum. Moreover, I try to guide my employees in the way in which they can be both successful and noteworthy at work. Team outcomes can be enhanced when I become more attentive about their needs.

1. The following are the emotional strengths and weaknesses that I think I have-

Strengths

• allow my feelings which means that I never run away from my emotions
• attentive on  how to  plan  past obstacles and to take a different route when stuck in a difficult situation
• never try to nullify my feelings by using logical to prevent them
• adaptable
• accept failure and criticisms in a positive way and try to work on them immediately

Weaknesses

• always need someone to share my problem
• faces trust issues
• other’s opinion regarding me, affects me a lot
• judgmental
• cannot take any decision promptly 

1. The common stressors I have in my workplace are as follows-

• Ambiguity in the career- This is a stressor for me because I feel in my workplace I do not get appropriate feedback about whether I am meeting the expectations or doing what is expected from me.
• Lack of appreciation – I feel I get less appreciation from my organization even after participating and this generates huge stress
• Lack of control to certain situations or at times when there is no authority to use the solutions at hand
• Working on different things at one time is stressful 

1. In the workplaces the triggers that set off my emotions as well as the ways which help me face those triggers are as follows-

The reflective practices that I feel can use in the workplace are that I must silently think over the stuff happening in the workplace on my own, I can also discuss my own experiences with other employees and I can further keep a written record of my experiences because it can help me follow my development.

There are emotional cues that can determine the emotional state of employees in the workplaces like their facial expression, which reflects their emotions as well as their feeling. Then their body movement through which one can understand what emotional turmoil they are facing, tone of voice also indicates emotion. Moreover, if observed keenly there are various gestures as well which can easily tell that the employees are giving emotional cues. 

Culture however, can have an insightful impact on the technique in which people display, recognize as well as practice emotions. Therefore, cultures in which people live provide configuration, guidelines, outlook as well as rules to guide people to understand as well as deduce various emotions. Though there are some emotions, which are widespread and are practiced in the same way in all cultures but other emotions display significant cultural differences in their predecessor events, the mode they are experienced, the reactions they rouse and the way they are alleged by the adjacent society. According to the social constructionists, emotions are said to be deeply influenced by the culture. However, though the mechanism of emotion is universal but the patterns are social constructions. Culture provides rules as well as guidelines, which can help others to understand and analyze behaviors. Moreover, complex emotions, which are different from the basic emotions, are more likely to depend on the cultural influences.

The ladder of reference demonstrates the thinking progression that people go through, not even realizing it, to get from information to a decision or an action. However, by using this ladder of inference people can be trained to get back to the facts and use their viewpoint as well as experiences to positive outcome rather than just allowing them to slender their field of judgment. This ladder of inference assists to draw enhanced conclusions or challenges other individual’s conclusions based on data and realism. It helps to reach the conclusion by evaluating hard data or to test assertions. It can further help people to analyze other’s conclusion by systematic reasoning method, which helps people to stay objective and reach the collective conclusion without any kind of conflict.

There are various steps that can help in developing EQ in others and they are as follows-

Expectations must be set- employees must be assisted to set their goals, which are not too high or not too low. Goals and deadlines should be discussed and negotiated with the employees so that it can widen their scope on an individual source.

Be reachable and encouraging- Employees must think that there is someone whenever they need the support. Therefore, I should not be so busy with other things that employees find me non-approachable which can develop mistrust and weaken loyalty.

Employees should be empowered- employees will take responsibilities if the risk of aftermath is removed. Empowering employees also means that I need to stand beside them when they are taking decisions.

Positive feedback should be regularly provided- This is the most important way that one can develop others. The reinforced behavior will be enhanced but I need to know what to reinforce. I should stay in contact with the employees so that I can know what right and wrong they are doing so that I can praise them accordingly. 

Reference

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