Reinsurance Group of America and Fonterra: Going for Unified Global Operations CASE STUDY QUESTIONS: The business value of these global system developments for the companies mentioned in the case is very high. In case of RGA, the employees can analyze data by client, contract, and product and can find client errors very easily. This has been made possible because data is not stored at one place. This is very important for supporting the reinsurance business. It has made it easy to manage the reinsurance business.
The global system developments help RGA data validation and data quality. This enables better risk analysis, and retention analysis leading to greater profits. Similarly in case of Fonterra the upgrading of the Fonterra business so that that the silos at the diary group are of large stainless steel variety. The global systems program aimed at improving the supply chain of a diary giant from cow to manufacturing to storage to customers. RGA achieved these benefits because it was relieved of the problem of worrying about how the business should be managed.
In addition, the system helps strengthen data validation and data quality. These useful benefits were achieved by engaging the business and adapting its own practices to the demand of the situation. The company has achieved the benefits by setting up an integrated, multicurrency, and Multilingualism. 2. Trying to implement a solution all at once is not feasible because many clients have essential operations that run during normal working hours and cannot afford the luxury of having their entire operation close down for a lengthy period in time.
Often, clients have front office staff that attend to these operations (such as call centers, help desks, etc. ), and they work in 24-hour shifts. This is why many clients approve of a phased implementation approach, and the project team must ensure that the phased implementation is possible. This approach involves implementing the solution to a certain amount of users and then rolling them onto the new solution, while the rest of the users are olled out in a similar fashion, until the entire solution is rolled out within the client environment. The phase approach works well because (1) there is minimal disruption to the clients operation, and (2) problems are resolved quicker. The phased approach could also be used if there is more than one department. The project manager could decide that implementing the solution in one department at a time could be more reliable than trying to roll out all departments at the same time. 3.
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