Reporting Adverse Events and Injuries in the Workplace
Question:
Discuss about the Actual Documentation of Hospital Incidents.
Informal assessment- It is the process of obtaining information from client to make judgment regarding a behavior or issue by using other means than standardized instruments and procedures. In other words, it can be said that informal assessment methods is based on running records and examination of current performance. This method can be used in the context of evaluating a child’s performance and learning process (Drummond et al. 2015). For instance, early child educators may use observation methods, maintain anecdotal records, running records and checklist to evaluate a child’s skills and knowledge. Such methods provide insight into the particular behavior and document performance of client.
Formal assessment- Formal assessment method is data driven method, which use standardized measures and written document to investigated about any issue faced by clients. Such assessment method is useful in responding to client’s concern such as reporting about bullying incidents in work place. The use of formal assessment method facilitates obtaining and retrieving written complains and then acting according to organizational policies and protocol to address the issue (Drummond et al. 2015).
Domain-based assessment- This form of assessment is mainly done to stipulate specific domain or areas of life, which influence’s clients ability to manage important issues in their life. It can also be called as life domain guided assessment which focus on identifying strength and weakness of a person according to life domain of attitudes and values, social and recreational skill and crisis and safety or mental health. This is a pervasive assessment method which may be used by therapist while interacting with a mentally ill patient. This method may also be used during counseling session to identify specific domain of client and the promote student development (Frisch 2014).
Norm-based assessment- Norm based assessment is the process of evaluating student’s learning by evaluating them against their peer’s performance. Hence, this method is used in the context of evaluating student’s perform at classroom, local or national level. It helps to determine the best performing students who received the highest grades (Norm-referenced assessment 2017). By the use of norm referenced assessment measures, a student’s performance is measured by comparing it with performance of other students in the same age group. The method has also found usage in special education where the process helps to identify the students who may be eligible for special services (Shute and Kim, 2014). Hence, the population is pre-defined in such assessment with respect to the trait being measured.
Compulsory Reporting Requirements
Strength based assessment- Strength based assessment is a collaborative method of assessment used in counseling sessions to identify strength and skills of person and find out what can a person do to improve their relationship with family or the wider social community. The interview and interaction with the client helps to determine the specific areas, which can motivate clients and excite them to improve their lives. This assessment is useful for person, who are affected social and mental health issues. The assessment promotes identifying strength and using the client’s capability and motivation aspects to solve problem and engage in decision making (Rashid 2015).
Competency based assessment- Competency based assessment is mainly done in workplace to collect evidence of competence in an individual in accordance with the standards required in specific organization. The assessment process is mainly a part of the learning process to identify and negotiate with trainees to develop their competence level in jobs. The main advantage of competency based assessment is that it allows employees to develop their skills or competence in job and facilitate applying constructive approach to develop competence of staffs (Rashid 2015).
There might be situations in which reporting about client’s issue become important. This may include scenario or event, which might seriously harm the client and comes in the way of their health and safety. Example of such events may include serious injuries in workplace, presence of serious hazards or risk in workplace, experience of abuse in workplace and many other events that might cause harm to workers. The main purpose of reporting about injuries or adverse event in workplace is that reporting procedures makes supervisor or work provider aware about such events and they can intervene on time to take actions for the protection of the affected person and implement procedures to prevent such events in workplace (Arnetz et al. 2015). Compulsory reporting is also necessary for nurses to report about abuse and for aged care staffs to protect their residents from injury according to the Aged Care Act 1997 (Guide for reporting reportable assaults | Ageing and Aged Care 2017).
While reporting about adverse events or injuries in client, the following needs to be included in the report:
- Reporting about type of abuse, injury or accident
- Detail about the affected person and occupation
- Detail about the person involved in abuse or the factor which resulted in injury or accident
- Time, date and location of events
- Details about how the event occurred and contributing causes
- Evaluation of potential losses sustained to the organization and client
- Recommendation about corrective action and follow-up plan (CHCCCS009: Reporting and recording incidents 2017)
In case of compulsory reporting about events in aged care, it is necessary to report about assault allegation to the police and department within 24 hours and all actions should be taken to protect the identity of the staff too (Guide for reporting reportable assaults | Ageing and Aged Care 2017).
Service Providers for Employment
While dealing with client’s issues, situation may arise where the social worker or person handling the case needs to be referred to another service. In such, the key responsibility of the person is to maintain all consent and confidentiality requirements while sharing the client’s information with the other service. The person needs to understand and apply good practice in information sharing. This is done by evaluating information, which needs to be disclosed, and information, which needs to be kept confidential. The Data Protection Act facilitate sharing of information in an appropriate manner and they can do this by seeking agreement with the person regarding the information that would be shared unless it is unsafe to seek agreement. Secondly, if the person reporting to other service is in doubt about sharing information, he can seek advice from related authority. A record of what needs to be shared or what does not need to be shared can also be kept (Information Sharing and Confidentiality 2017).
Employment- The community Development Programme (CDP) is one of the service in Australia that support job seekers to build skills, address barriers and find employment opportunities. It is part of the Government’s plan to increase employment opportunities for citizens. Clients involves with this programme can expect to get 25 hours per week of work-like activities and contribute to the community by enhance their job related skills. They also get personal assistance to maximize the job capacity (The Community Development Programme (CDP) 2017).
Physical and mental health- The Mental Health Community Intake services provides assistance to people with psychiatric condition. They can refer them and their family members to adequate Mental Health Community Support Service such as extensive care and individual level support. Clients can expect getting prompt response to know about bed-based residential rehabilitation service, get timely referral and access to service providers and get all provisions for self-management of mental and physical illness (Mental Health Community Intake – EACH 2017).
Housing- The Horizon Housing Company provides assistance in sustainable housing solution. Clients can get detail about rental accommodation and ownership house in Australia. They also provide affordable rates and adaptable to the changing needs of clients (Horizon Housing Company 2017)
Community support- The Salvation Army is a community support services that support families when they are unable to cope with different social issues. The family support workers interact with client to discuss about their issues and needs and provide service support accordingly. Clients can expect great personal support and accommodation to address their difficulties in life (Community support services 2017).
Service Providers for Physical and Mental Health
Social inclusion- The Brotherhood of St. Laurence is an organization that supports social inclusion by preventing and alleviating poverty in Australia. Their focus is on having a fair society and convincing the government to take relevant steps for the well-being of disadvantage people. People living in poverty can expect to get equal right to respect and care by contacting this service (About 2017).
Education and training- The MTC Australia is a service that supports people in their employment by education and skills trainings and involving them in various training courses like youth programs and community initiatives. Clients can get access to exceptional training course to enhance their qualification and learning skills (MTC Australia • Overview 2017).
Financial support- The Multicultural NSW Grants Programme provides funding for community engagement and social cohesion. Their main principle of action is to engage with society, enable equitable access to service and enrich people with social and economic capacity by promoting cultural diversity. People can expect community harmony and good financial support (Multicultural NSW 2017).
Reference
About. 2017. Bsl.org.au. Retrieved 25 September 2017, from https://www.bsl.org.au/about/
Multicultural NSW. 2017. About. Retrieved 25 September 2017, from https://multicultural.nsw.gov.au/grants/about_grant_timetable/
Arnetz, J.E., Hamblin, L., Ager, J., Luborsky, M., Upfal, M.J., Russell, J. and Essenmacher, L., 2015. Underreporting of workplace violence: Comparison of self-report and actual documentation of hospital incidents. Workplace health & safety, 63(5), pp.200-210.
CHCCCS009: Reporting and recording incidents 2017. Etraining.communitydoor.org.au. Retrieved 25 September 2017, from https://etraining.communitydoor.org.au/mod/page/view.php?id=206
Community support services. 2017. The Salvation Army. Retrieved 25 September 2017, from https://www.salvationarmy.org.au/en/find-help/Community-support-services/
Drummond, R.J., Sheperis, C.J. and Jones, K.D., 2015. Assessment procedures for counselors and helping professionals. Pearson.
Frisch, M.B., 2014. Quality-of-life-inventory. In Encyclopedia of quality of life and well-being research (pp. 5374-5377). Springer Netherlands.
Guide for reporting reportable assaults | Ageing and Aged Care. 2017. Agedcare.health.gov.au. Retrieved 25 September 2017, from https://agedcare.health.gov.au/ensuring-quality/aged-care-quality-and-compliance/guide-for-reporting-reportable-assaults#1
Horizon Housing Company. 2017. Horizonhousing.com.au. Retrieved 25 September 2017, from https://www.horizonhousing.com.au/index.php
Information Sharing and Confidentiality. 2017. Panlancashirescb.proceduresonline.com. Retrieved 25 September 2017, from https://panlancashirescb.proceduresonline.com/chapters/p_info_share_confident.html
Mental Health Community Intake – EACH. 2017. EACH. Retrieved 25 September 2017, from https://www.each.com.au/service/mental-health-community-intake/
MTC Australia • Overview. 2017. Mtcaustralia.com.au. Retrieved 25 September 2017, from https://www.mtcaustralia.com.au/about/overview
Norm-referenced assessment. 2017. Learnnc.org. Retrieved 25 September 2017, from https://www.learnnc.org/reference/norm-referenced+assessment
Rashid, T., 2015. Strength-based assessment. Positive psychology in practice: Promoting human flourishing in work, health, education and everyday life, pp.519-542
Rashid, T., 2015. Strength-based assessment. Positive psychology in practice: Promoting human flourishing in work, health, education and everyday life, pp.519-542.
Shute, V.J. and Kim, Y.J., 2014. Formative and stealth assessment. In Handbook of research on educational communications and technology (pp. 311-321). Springer New York.
The Community Development Programme (CDP) | Department of the Prime Minister and Cabinet. 2017. Pmc.gov.au. Retrieved 25 September 2017, from https://www.pmc.gov.au/indigenous-affairs/employment/community-development-programme-cdp
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