I would like to know if there is anyone who can write a professional resume? I will upload everything that i need.

11/2018 – Present
Hours per week: 40

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Advanced Medical Support Assistant (This is a federal job)
Duties, Accomplishments and skillsI am an Advanced Medical Support Assistant. My duties include contacting veterans for scheduling purposes, receiving calls from veterans for various things such as, prescription refills, question or concerns regarding visits, using multiple systems such as CPRS, Vista, Gui, and consult tracking manager. As an advanced MSA I am in charge of three major consult groups. I contact and schedule for cardiology, infectious disease, and the allergy clinics. Aside from my consults I also schedule for 25 other clinics that are considered specialty clinics. On a daily basis I contact providers and work hand and hand with them to ensure that out veterans receive the best care possible within the time frame provided. My main goal in this position is to assist our veterans with things that are relevant to our clinic. During my time in the role I have gained knowledge on how to deal with a high paced environment in regards to this clinic. I also educate patients on their on what their option are when it comes to care at the VA.

University Drive VA Hospital
University Drive

Healthcare Tech
Duties, Accomplishments and Related Skills:My duties include, triaging vets on a daily basis, documenting any new issues/abnormal vital signs. Working side by side with various physicians and other providers to ensure that our vets receive the best care possible. In this particular position time management is a must. This is an extremely high paced clinic that functions primarily on punctuality.

HJ Heinz Veterans Hospital
1010 Delafield Road
Aspinwall, PA   15215 United States

11/2016 – 01/2018
Hours per week: 40

Series: 0621 Pay Plan: GS Grade:
Certified Nursing Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:My duties include, assisting patients with ADLs, blood glucose monitoring, documenting changes in moods, Caring for veterans on a daily basis and ensuing that they are properly cared for. I also worked with volunteers that came into the VA and assisted them with certain things when it came to the veterans, delivering gifts during the holidays, assisting with events within the CLC. I have also been invited to assist with outside events watching over the veterans, horseback riding, fishing trips, and boat rides. During my time at H j heinz  I was a member of the NA board that was overseen by  in the Human Resource department, as a member of the board I reviewed the applications of potential employees and determined what Grade they would come in as based on their experience. I was also on the Pathways to Excellence board with  and various other managers. I have traveled to another VA on an overnight trip with these individuals to explore this VA and see how their system was ran. Our goal was to gain Magnet status for the community living center

HJ Heinz Veterans Hospital
1010 Delafield Road
Pittsburgh, PA   15215 United States

02/2015 – 01/2016
Hours per week: 40

Certified Nursing Assistant )
Duties, Accomplishments and Related Skills:My duties include helping the vets wit activities of daily living such as feeding, bathing, validation therapy, blood glucose monitoring, vitals etc… I have also received an on the spot award as well as a Star award in the few months that I have been employed with the VA Hospital. I also have previous experience with lab draws IV insertions and removals and monitor training.

200 Lothrop street
Pittsburgh, PA   15213 United States

Duties, Accomplishments and Related Skills:My duties include bathing,reading cardiac monitors,lab draws,catheter insertions & removals, Iv insertions,,blood glucose testing, assisting paitents with ADL’s,transporting monitored patients to tests.
So i am looking focus on more of the admin side of things. The post that is below is the actual job description of what i am looking for. Please try and include most of that with the job at the top, as it is pretty much what is done already, however, this description below is more of a supervisor role.

The Lead MSA provides routinely interacts with MSA staff and collaborates with other members of an expanded health care team to assist in providing a robust interdisciplinary approach to care. The Lead MSA monitors and makes work daily work assignments and necessary balances workload among MSA staff. the Lead MSA provides input on performance regarding quality of work, accurate and timely scheduling of appointments and compliance with medical center 

Coordinates the daily work schedules of the medical support assistants in Radiology, Nuclear Medicine and Radiation Therapy which include but not limited to assigning modalities.
Review daily logs completed by the MSA staff to ensure to make sure all orders and appointments have been scheduled correctly, orders have been printed for providers review and all wristbands are printed and added to the correct Veterans order and screening form.
Incumbent will adjust assignments based on the workloads of the units by conducting frequent rounds on the units and personally assisting in heaviest workload areas.
The incumbent must be aware of the availability of radiologist and technologist staffing levels, and other clinical staff who use radiology exam rooms and radiologic suites, and equipment availability and will direct patients accordingly.
Reviews the work of new medical support assistants closely for errors, making corrections and re-instructing as necessary. Spot checks the work of other medical support assistants to assure that the work is performed accurately, efficiently and according to the standard operating procedures.
Responsible for real time monitor the call center to ensure phones are answered promptly and when appropriate make staffing adjustments.
Incumbent is responsible for ensuring that Imaging exams are uploaded into the Picture Archiving Computer System (PACS)/NM Workstations in accordance with record control polices.
Assists all Imaging medical support assistants with daily practice problem and questions regarding the National Radiology Scheduling Directives.
Provides orientation to medical support assistants with detailed job instructions regarding medical support procedures, monitoring all Medical Support Assistants on new practices and procedures.
The incumbent must be able to retain significant quantities of information relating to the scheduling of all imaging procedures and scheduling processes by over serving scheduling business rules and National Radiology Program scheduling procedures.
Serves as a back-up timekeeper as assigned by Business Manager or designee.
The Lead Medical Support Assistant receives instructions regarding daily activities from the Supervisory MSA or designee. Most assignments are performed independently according to established procedures and/or previous experience. The incumbent will have oversight over the Imaging MSA’s.
This position potentially requires flexibility in schedule and assignments. The incumbent must be poised and articulate in communicating with people of varied educational levels and varied ethnic backgrounds. Willing to work cooperatively as a member of a team in all assignments. Makes caring for the Veteran his/her priority while in the work setting and conducts themselves in a professional, courteous, and friendly manner at all times.
Completes other duties as assigned.

Demonstrated Knowledge, Skills, and Abilities
1. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet
2. Skill in communicating with individuals in order to obtain the desired effect, ensuring compliance
with established policies and regulations.
3. Ability to provide staff development and training.
4. Ability to manage staffing requirements, manage priorities, and coordinate work in order to
complete duties in an accurate and timely manner. This includes the ability to follow-up on pending
issues and demonstrating an understanding of the impact of incomplete work.
5. Ability to review and monitor data to ensure all reports are complete and accurate.

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