Stages of problem
Organization when achieve successes then on the other side it also faces problems, failures, threats. Five question creates a problem and they are how, when, why, which and what. There always lies a solution in the problem itself. Problems can be of various types like physical or health problems, mental or psychological problems, disability problem.
The report deals with the explanation of various problems and solution to solve these issues at work place. There is a brief description on tools like qualitative and quantitative analysis, and the statistical methods like mean, median and mode. The report provides an electronic letter to the HR of the organization for the post of administrative assistant. It also includes a brief write up to the manager on the various events noticed while working in the organization.
The last part of the report deals with the effective measures or ways to build a good and healthy relation in the organization. There is a brief note on the impact of the healthy environment on the employees. With this, the report covers the basis of problems and the tools to solve those problems.
A problem creates five questions of why, when, how, who and what. Why stands for the reason of the problem, how the occurrence of the problem is, when is the duration of the problem and, who is the reason behind the problem, and the last is what can be the solution to solve the problem.
There are five stages of a problem in the organization. They are identifying, description, creation of various solutions, analysis of the best solution, and execution of the solution. First stage is to identify the problem, what is the problem (Bardach and Patashni 2015). The next stage is to understand the problem in a detail. After knowing the problem in a descriptive way, the next stage is to create various solutions to solve the problem. The last stage is to choose the best solution and to implement that solution to solve the problem. In sum, these are the various stages of problem solving at work place.
An individual can suffer from any type of problem. Problems can be psychological, physiological and disabled. Psychological problems deals with the mental illness like depression. To provide a creative solution, an individual must consult the counselor in order to get out from the depression.
Physiological problems deal with the physical heath of an individual. Problems are not certain, therefore f an individual suffers from any kind physical health issue like stress. Organization should reduce the work pressure in order to cure stress. If the work is among teams then there will not any kind of work pressure on anyone.
Types of problem
Disabled problem related to one who is unable to function like a normal human being. Therefore, an employee suddenly while returning home meets with an accident and after the accident, he is not able to walk properly (Basadur, Gelade and Basadur 2014). The individual lost one of his legs, therefore not able to function anymore like a normal human being if the employee is too good and efficient enough for the organization then organization should keep the employee by providing extra facilities. These were the different types of problems with their innovative solutions at the work place.
Pestle model is a model that deals with the various factors like political, economic, social, technology, legal and environmental factors. Good communication helps in establishing strong political relations among trading countries (Bryman and Bell 2015). It leads to political stability due to effective communication. Economic factor deals economic variables, means empathy and friendly communication between trading partners leads to positive impact on the organization. Social factor relates to society (Brown and Chandrasekaran 2014). Creating good social relation is a key to healthy work environment. There must be strict norms, laws and regulation for a proper management while dealing with problem. Lastly, environmental factor relates to individual health, good environment creates hygiene and less health problems.
A good communication skill includes good listening capacity, understanding nature, friendly nature, open minded and confidence. An effective communication skill creates good image of the organization (Cameron and Green 2015). An organization not only earns good profit but also it earns goodwill and respect. An effective listening and communication solves the problem, it understands deeply the issue and able to give proper solutions to the problems.
An open and free mind gives an accurate solution to the issues in a more practical way. On addition, solves the doubts and if the person needs any kind of suggestions or else stuck with some queries (Cummings and Worley 2014). Addressing any issues and doubts or else the problems, clarification the employee must be good educated enough with strong confidence to solve any kind of issues. Usage of good and effective communication leads to a strong merit for the organization.
Qualitative and quantitative data-
There are various sources of collecting information using numerical tools. They are qualitative and quantitative data collection. Qualitative data are those types of data collection that are not in terms of numbers (Eriksson 2013). With the help of newspaper, interviews, magazines, books, journals, and internet the information are collected. The information that is in the theoretical, detailed information regarded as qualitative data. Qualitative data are descriptive data; the information will be in a detailed structured format. There can be graphical representation also in order to get qualitative data. One can use only bar graphs and pie charts to get solutions.
Pestle Analysis
Quantitative data on the other side are those type of data collection in which data are gathered numerical way. There are various mathematical tools to calculate the problems, like regression, calculus. Additionally one can use statistical tools like mean, median and mode also to calculate problems and solutions (Hicks 2013). Quantitative data gives the accurate information in the form of plot and scatter graphs. Numbers those are fixed and real. In case of quantitative data gathering, one can use various graphical ways like histograms, line graphs,
Therefore, these are the two broad categories of data collection. One can collect data as per the requirements using these numerical methods.
The other part includes the types of statistical methods of data collection that are mean, median and mode. Statistical data gives the accuracy in the solution to the problem ( Mowday, Porter and Steers 2013). Mean refers to the calculation of the average using the statistical formula that is from the given set of numbers, calculating the central number by adding all the numbers and dividing it with the total numbers. There is a standard formula to obtain the result that is mean =∑x/N. Symbol ∑ denotes the summation, x is the total sets of numbers, and N is number of given sets of values. ∑x is adding up of all the values given as x. after adding, divide the result with the total given numbers.
Example: suppose x = 10, 20, 30, 40, 50
To find out mean, Step 1: Add up x, it will come as ∑x= 150 (10+20+30+40+50)
Step 2: To calculate mean, divide 150 by the total number given that is ∑X= 150/5=30. The mean value is 30.
Median- With the given values, the median value obtained using a given formula. In case of odd numbers, the middle value of the odd range is the median value. In case of even numbers, the range values added, then dividing it by the average (Nickerson, Yen and Mahoney 2012). Formula to calculate median in case of odd range1-5, the median will be three whereas in case of even numbers 2+4/2, the median value will be three.
Example – Given 1, 2, 3, 4, 5, calculating the median value from the given numbers. Out of 5 numbers, 3 is the middle value therefore the median value is 3. In case of even numbers like 2-4, the median value will be 3 that is 2+4=6/2=3
Communication skills and its effect
Mode – mode is a type of central measure of statistics that is by arranging the number from first to last that is 0 to 10, the maximum repetition of the numbers is the mode value (Proctor 2014). Arrange the numbers in a proper range from one to ten in a serial order then most repetition of a number is the mode value. Where there is no repetition means there is no mode value.
Example – l0, 25, 30, 10, 10, 25 here mode value is 10 (there are three times repetition of the number 10)
Dear HR
This is with respect to the job offer for the post of administrative assistant in this organization. The job aspirant wants to apply for the given post in this organization. Job seeker had worked before in different organization with the same job designation, but due to the poor pay scale and the timings did not led to the continuation for the job in the previous organization. Therefore, after referring to the facilities provided by this MNC, the aspirant wants to apply for this post. Kindly, recruit this experienced job aspirant for the post of administrative assistant at this organization.
Thanks and Regards
Dear Senior Manager
While working at an insurance company, the individual came across various events that were carefully and it is necessary to mark them out. The atmosphere was good and friendly; team leaders were helpful with leadership qualities and traits. Team spirit was high over there due to which works gets simpler and easier to complete. The only thing that was creating problem was the low pay scale and the timings. The senior manager must give importance to these events in order to create effective solutions to solve the issues for the benefit of the organization.
Thanks and Regards
Building effective relationships at work place- For an organization to create standards and maximum output, the organization must include efficient employees to earn good profit. Without efficiency in the work place, an organization cannot run smoothly, nor can it compete with other companies. There must be the following behavioral traits of an efficient employee. Certain key behavioral traits of an efficient employee at work place are:
- Team work
- Desired target to finish the work
- Good Communicating skills
- Skilled and knowledgeable
- Disciplined and a good listener
- Punctuality
- Creative in Problem solving
- Positive thinker
- Confident about the assigned role
- Dedication and seriousness towards the work
- Leadership quality in team
These are the various types of key behavior of an employee. The first key behavior is teamwork, doing work into teams creates less pressure of the work. In teamwork, there are chances of more work at less point in time (Sekaran and Bougie 2016). Teamwork creates positive impact to the organization, thus helps in building good reputation of the organization and helps in building good relation among employees.
Numerical and statistical tools and methods
Working in teams also set the deadline targets to complete the assigned task. As an individual employee also, by finishing the work on time creates a good image of the employee at the work place. A good communication skill helps to solve various problems and issue at the work place (Silver 2013). An employee should be well skilled and qualified for the required job designation, because an unskilled employee will create inefficiency in the work production which can influence in a negative way to the organization.
To be an efficient employee and to build a good rapport at the organization, employee must be a good listener, punctual in the work and disciplined enough to maintain the professionalism (Senge, Hamilton and Kania 2015). In case, if any problem arises, there must be some creative solutions to execute in order to solve the problem. The most important above all is to be a positive thinker because a positive mind always leads to success. Good education qualification and correct job designation creates confidence and interest among the employees. The employee will be serious and dedicated enough towards the job. Therefore, these are the certain key behaviors of an efficient employee.
A healthy work environment attracts large number of employees. With the good environment, employees will work with more enthusiasm and interest. An organization earns profit because of the employee’s hard work and effort ( Spaho 2013). Friendly atmosphere, with good team spirit and motivation can create a positive impact at the work place as well as on the organization. The organization must provide helpful solutions to the problems faced by the employee.
To maintain growth standards and efficiency in the production rate, organization should take care of their employees by motivating them to work with more efficiency (van et al. 2012). An employee should be dedicated sincere in performing their duties and roles at the work place. Therefore, a good healthy work environment creates good image of the organization
Example – If the company earns maximum profit then the organization decides to increase the salary of the employees, this step will create a positive impact on the employees of the organization and motivate them to do their work with more interest and dedication.
Conclusion
The report includes the problems and the creative ways of solving those problems. Therefore, there was a brief discussion on the type of the problems and stages of the problem solving. In conclusion, it is clear that using mathematical techniques also, one can solve the problems. There are instances where the problems need organization help. In such cases, the organization must take initiatives to solve those problems. Therefore, with good effective listening and friendly communication skills, one can get solutions to solve the problems with confidence.
References
Bardach, E. and Patashnik, E.M., 2015. A practical guide for policy analysis: The eightfold path to more effective problem solving. CQ press.
Basadur, M., Gelade, G. and Basadur, T., 2014. Creative problem-solving process styles, cognitive work demands, and organizational adaptability. The Journal of Applied Behavioral Science, 50(1), pp.80-115.
Bryman, A. and Bell, E., 2015. Business research methods. Oxford University Press, USA.
Brown, D.C. and Chandrasekaran, B., 2014. Design problem solving: knowledge structures and control strategies. Morgan Kaufmann.
Cameron, E. and Green, M., 2015. Making sense of change management: A complete guide to the models, tools and techniques of organizational change. Kogan Page Publishers.
Cummings, T.G. and Worley, C.G., 2014. Organization development and change. Cengage learning.
Eriksson, P.E., 2013. Exploration and exploitation in project-based organizations: Development and diffusion of knowledge at different organizational levels in construction companies. International Journal of Project Management, 31(3), pp.333-341.
Hicks, M.J., 2013. Problem solving in business and management: hard, soft and creative approaches. Springer.
Mowday, R.T., Porter, L.W. and Steers, R.M., 2013. Employee—organization linkages: The psychology of commitment, absenteeism, and turnover. Academic press.
Nickerson, J., Yen, C.J. and Mahoney, J.T., 2012. Exploring the problem-finding and problem-solving approach for designing organizations. The Academy of Management Perspectives, 26(1), pp.52-72.
Proctor, T., 2014. Creative problem solving for managers: developing skills for decision making and innovation. Routledge.
Sekaran, U. and Bougie, R., 2016. Research methods for business: A skill building approach. John Wiley & Sons.
Silver, E.A. ed., 2013. Teaching and learning mathematical problem solving: Multiple research perspectives. Routledge.
Senge, P., Hamilton, H. and Kania, J., 2015. The dawn of system leadership. Stanford Social Innovation Review, 13(1), pp.27-33.
Spaho, K., 2013. Organizational communication and conflict management. Management: journal of contemporary management issues, 18(1), pp.103-118.
van Aken, J., Berends, H. and Van der Bij, H., 2012. Problem solving in organizations: A methodological handbook for business and management students. Cambridge University Press.
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