Description of the Stakeholder Map
Figure 1: Stakeholder’s Map of My Health Record
(Source: Created by Author)
Description of the Stakeholder Map
The stakeholder map of the My Health System consists of four types of stakeholders. All the stakeholders who are involved in the system are divided into four categories with respect to interest and power (Bates et al., 2014). With respect to power, the stakeholders conducting the internal operation and the stakeholders of internal executive have increasing power. The external operations and the external executives have less but their interest is high compared to others.
Internal Operations: The stakeholders involved in internal operation consists of admins, CEO’s, and system manager. They have high interest on the system as the system is maintained by them. The system admin updates the system accordingly and responds to patients and doctors queries if needed.
Internal Executives: The internal executives also have high interest on the system. The internal executives consists of employees and the patients related with the system of My Health Record (Catarinucci et al., 2015). The patients stores their details on the system according to their need and the employees of the system maintains all such data related with the system and helps to promote the system as well.
External Operations: The external operations are those that are done externally from outside of the health care system. The health care system external Operation of stakeholders including doctors and the service providers. The doctors gets the details of the patients and threat them externally and the service provider provides storage place for the system of My Health Record.
External Executives: The external executive includes the government, the medicine supplier, the equipment supplier, and all the investors that helps to build the system and maintain the system. For launching a software online, the system developers have to get the permission of the government about publishing the software (Squires & Anderson, 2015). The government have to give approval of launching the software and can also help to promote the software. As government is a trusted body, all citizens will trust the government. The medicine supplier and the equipment supplier supplies all the needs of the system. The medicine supplies medicine for My Health Record if the patients demands for it. There are also emergency situations for the system for which the patient needs ambulance service. My health Record system also has such service provider who provides ambulance at the time of emergency.
The stakeholders that are involved the system can be asked many question regarding the system. The question that are stated below can be asked to the doctors, patients, administrator who manages the system and to the government as well. Below is the set of ten questionnaire, which can be asked to all the stakeholder involved in the system.
- What are the ways for maintaining the system of My Health Record?
- How the payment system can be made secured for the patients?
- What are ways to make the system more improved and a user friendly application for the use of patients and the doctors involved?
- How to secure the data of the patients in the database form data base?
- What are the advantages of My Health Record System?
- As the system of online health care system deals with wide range of data, what are the ways to store the data securely in the cloud?
- Is the cloud provider safe for the online system for storing of data?
- Is the system of online health record storing system advantageous for you?
- What are the problems that you face while registering or storing of data in the system?
- What are the ways to promote the online application of My Health Record?
Figure 2: Use Case Diagram
(Source: Created by Author)
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Use Case Description for My Health Record |
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Use Case Name |
Actor |
Description |
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Sign Up |
Doctors/Patients |
The doctors and patients can sign up to the system by providing their personal information. |
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Log In |
Doctors/Patients |
After sign up, the doctors and patients have to login in their account for uploading or checking in other details. |
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Check Patient’s Information |
Doctors |
The doctors can check the details of all the patients who uploads information in the health care database. |
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Consult Patients |
Doctors |
The doctors consults the patients accordingly. |
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Admin Login |
Administrator |
The administrator also has to login to the system database for viewing the system. |
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Validate Login |
Administrator |
For the login details that are provided by the patients and the doctors are to be validated by the administrator. |
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Maintains System |
Administrator |
The administrator maintains the healthcare system. |
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Maintains Database |
Administrator |
The database that is related with the health care system is also maintained by administrator. |
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Add/delete Account |
Administrator |
The administrator has the capability to add or delete account from the system database. |
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Uploads Information |
Patient |
The patient uploads all the information related to their health on the system. |
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Doctors Appointment |
Patient |
The patients are able to fix appointment from the doctors to carry out the treatment process. |
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Uploads Test Report |
Patient |
The previous test report and their current status is to be uploaded by the patients. |
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Delete Own Account Details |
Patient |
The patient has the capability to delete and create his own account. |
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Payment |
Patient |
The patients has to make payment for every appointment or suggestions from the doctors. The payment are made in this section. |
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Stores Database |
Cloud Provider |
The cloud provider stores the database. |
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Provide Storage |
Cloud Provider |
Provides storage capacity to the system. |
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Use Case Name |
My Health Record |
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Scenario |
Online Health Care System |
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Triggering Event |
The Patients wants to add their information on the online system of Health Record so that the doctors from all over the world can view their health state and treatment can be done accordingly (Emmert, Meszmer & Sander, 2016). The patients first has to signup, and then login into their account for adding up details of health. The patients can add or delete their details from the system if they wants to. |
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Brief Description |
This use case diagram depicts the details of My Health Care system that has to be launched online. The health care system shows all the details of the system that are to be held online. This use case diagram shows the details of the online system (Case et al., 2016). The patients can upload their health related problems on the database of My Health Record so that all the doctors all over the world can view their health status and treat them accordingly. The system of My Health Record is a very helpful system that can be used online for storing the data of patients who suffers from different kinds of disease all over the world. This system will help to fetch help from doctors all over the world |
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Actors |
The actors in world in this system are patients, doctors, administrators and cloud providers. |
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Related Use Case |
This use case is invoked by other online health care system. |
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Stakeholders |
The stakeholders involved in this system are patients, employees of health care system, administrators, CEO, doctors and external executives such as medicine supplier, equipment suppliers, cloud provider, and the government. |
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Pre-conditions |
For carrying out the treatment process the information about the patients are to be available on the system. All the prescriptions related to patient’s health are to be recorded so that the doctors get to know about the patient’s medical history (Nelson & Staggers, 2016). The details of the doctors involved in the system should also be available so that the patients can contact them personally. The payment system is also to be implemented in the system so that the patients do not face any problem with the payment system. The system must have both the options for credit card payment, debit card payment, and an option for net banking in the system. The system of My Health Record should also have an option of medical insurance that will help the patients with their treatment process. |
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Post-Conditions |
For the treatment process to be taken place the details of the patients must be stored in the system. The patients must sign up to the system for storing their details (Wager, Lee & Glaser, 2017). There must be valid address of the patients and the doctors for contacting them. The details of the debit card or the credit card should be valid for the payment system. The details of patients and doctors must be saved from future use. The patient should have a valid address and account details in the system. |
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Flow of Activities |
Actor |
System |
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1. Patients |
1.1 The system stores the details of patients in the system. 1.2 The system validate the payment details given by the patient. 1.3 The system books doctor’s appointment and reminds them to the patients. |
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2. Doctors |
2.1 The system stores the details of the doctors. 2.2 The system takes appointment from the doctors (Whittington et al., 2015). |
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3.Administrator |
3.1 The system allows the administrator to control the whole data of the health care system. 3.2 The system also allows the administrator to validate the login details of the doctors and the patients. |
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Exception Condition |
The contact details of the patients are not valid in the system. The health details of the patients are not updated with the treatment process. |
References
Bates, D. W., Saria, S., Ohno-Machado, L., Shah, A., & Escobar, G. (2014). Big data in health care: using analytics to identify and manage high-risk and high-cost patients. Health Affairs, 33(7), 1123-1131.
Case, S. M., O’leary, J., Kim, N., Tinetti, M. E., & Fried, T. R. (2015). Older Adults’ Recognition of Trade?Offs in Healthcare Decision?Making. Journal of the American Geriatrics Society, 63(8), 1658-1662.
Catarinucci, L., De Donno, D., Mainetti, L., Palano, L., Patrono, L., Stefanizzi, M. L., & Tarricone, L. (2015). An IoT-aware architecture for smart healthcare systems. IEEE Internet of Things Journal, 2(6), 515-526.
Emmert, M., Meszmer, N., & Sander, U. (2016). Do health care providers use online patient ratings to improve the quality of care? Results from an online-based cross-sectional study. Journal of medical Internet research, 18(9).
Nelson, R., & Staggers, N. (2016). Health Informatics-E-Book: An Interprofessional Approach. Elsevier Health Sciences.
Squires, D., & Anderson, C. (2015). US health care from a global perspective: spending, use of services, prices, and health in 13 countries. The Commonwealth Fund, 15, 1-16.
Wager, K. A., Lee, F. W., & Glaser, J. P. (2017). Health care information systems: a practical approach for health care management. John Wiley & Sons.
Whittington, J. W., Nolan, K., Lewis, N., & Torres, T. (2015). Pursuing the triple aim: the first 7 years. The Milbank Quarterly, 93(2), 263-300.
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