Stakeholder Map
System analysis is a process that is used to determine the requirements of a proposed system development. Moreover, system analysis can also be used to determine the type of technology needed for a project, stakeholder requirements, project aims and goals and others (Cristofori et al., 2017). Recently, the healthcare industry is utilizing advanced technology to provide services to the patients more efficiently. However, due to the extensive advanced technology, a suitable management system is required that can be determined using system analysis techniques (Nguyen, Bellucci & Nguyen, 2014). The application integration mentioned in the case study is to be done using system analysis techniques. The main objective of the project is to create a database from where all the clinical information can be stored, managed and accessed.
In this assignment, the stakeholder roles have been analyzed for this project and presented in the form of use case diagrams and stakeholder map.
Stakeholder Map Design
Figure 1: Stakeholder Map
(Source: Created by Author)
Stakeholder Roles and Responsibilities
|
Stakeholder Designation |
Position |
Responsibilities |
|
Public Health Managing Director |
Internal Operations |
Management of all medical related operations |
|
Director of Nursing |
Internal Operations |
Management of the nurses available in the hospital |
|
Services and Operations Manager |
Internal Operations |
Management of medical services and business operations of the hospital |
|
Patients seeking Medical Help |
External Operations |
Appointment with the doctors for medication |
|
Relatives of Patients |
External Operations |
To ensure the patient is treated correctly and payment related issues |
|
Medicine Suppliers |
External Operations |
To supply necessary medicines in the hospital for treatment of the patients |
|
State Medical Authority |
External Operations |
To ensure the hospital is run according to the pre set rules and guidelines regarding health care services |
|
World Health Organization |
Internal Executives |
To prepare health care standards for the hospitals |
|
Medical Researchers |
Internal Executives |
To research and invent new and more efficient medicines |
|
Communications Manager |
Internal Executives |
To communicate with the patients and their relatives |
|
Media |
External Operations |
To attract attention of public and authority in case of mishandling of patients in the hospital |
|
Health Groups |
External Operations |
To ensure the patients are treated properly by the medical staffs of the hospital including doctors and nurses |
Stakeholder Identification for Questionnaire Management
The following stakeholders will be responsible for using the questionnaire to generate public views about the healthcare service for data analysis.
- Public Health Managing Director
- Services and Operations Manager
- Patients
Purpose of the Questionnaire
The main purpose of the questionnaire is to conduct a survey that will help to understand the general public views about the healthcare service provided in the hospital. Moreover, from the public feedback, it can be known whether some changes are needed in the existing healthcare system or not in order to aid the medication processes of the patients.
Do you think the existing healthcare system in this hospital is good?
- Do you thing the existing technologies are sufficient for providing the services efficiently?
- Do you think there is a need for an information system?
- If an online database is created to store and manage patients’ data, would you agree to store your data in the database?
- Do you think the data management system will be more efficient if the online database is created?
- Do you think the hospital has sufficient tech support and cyber security to support the online database?
- Would you like to access the database from anywhere anytime?
- If the database is created, would you prefer to enforce restricted access to the patients’ data?
- Do you think there should be a backup system for the database?
- How much data would you prefer to be stored in the online database?
Figure 2: Use Case Diagram
(Source: Created by Author)
Brief Use Case Description
The use cases used in the diagram are the roles of patients, doctors, information system manager and the central service provider in the new online database system proposed for the healthcare service. According to the activities and relationships provided in the use case diagram, it is known that there will be a portal for each of the patients that can be accessed by the particular patient and his doctor. In this portal, the doctor will upload medical reports and medication instructions in form of online documents. The patient will be able to download these documents once he logs in to his portal. There will be password protection in the portal in order to prevent unauthorized access. If the patient is unable to go to the hospital for appointment, he can upload his medication needs in the portal from where the doctor can view his requirements. The information system expert will ensure the online database is running correctly without any issues or risks. The service provider will provide the network server for the online operations of the database.
Use Case Diagram
One of the key use cases in this particular case is the online interaction between the patient and the doctor through the proposed online database. The main objective of the project is to create a database from where all the clinical information can be stored, managed and accessed. Moreover, through the online database, the patients will be able to interact with the doctors for healthcare purposes. However, in order to maintain security of the patient data, there will be portal system. Each patient will have one portal that can only be accessed by him and his doctor. Once the patient or doctor enters the portal password, he will be directed to the portal dashboard where there will be two options for patient feedback and doctor feedback. In the doctor feedback section, the doctor will be able to upload the diagnosis results, medicine prescriptions and other related documents that the patient will be able to view. In the patient feedback section, the patient will be able to upload his problems or post-medication effects in form of online documents that can be seen and reviewed by the doctor for further medication. This key use case is described in the fully developed use case table as follows.
|
Use Case Name: |
Transmission of Medical/Diagnosis Report |
|
|
Scenario: |
Doctor providing diagnosis report to the patient |
|
|
Triggering Event: |
Diagnosis, Medical Tests |
|
|
Brief Description: |
Through the online database, the patients will be able to interact with the doctors for healthcare purposes. However, in order to maintain security of the patient data, there will be portal system. Each patient will have one portal that can only be accessed by him and his doctor. Once the patient or doctor enters the portal password, he will be directed to the portal dashboard where there will be two options for patient feedback and doctor feedback. |
|
|
Actors: |
Doctors, Patients |
|
|
Stakeholders: |
System Maintenance Staffs |
|
|
Preconditions: |
None |
|
|
Postconditions: |
Review of the reports by doctor/patient |
|
|
Flow of Activities: |
Actor |
System |
|
1. Submit medical conditions, symptoms. 2. Review the report submitted by patient. 3. Upload diagnosis results and medicine requirements. 4. Review the requirements and apply medication accordingly. |
1. Maintain system security. 2. Update security firewall. 3. Refresh the database and the portals. 4. Monitor activities in the server. |
|
|
Exception Conditions: |
Death of patient, no further medication requirements. |
Conclusion
In this assignment, the stakeholder roles have been analyzed for this project and presented in the form of use case diagrams and stakeholder map. The application integration mentioned in the case study is to be done using system analysis techniques. The main objective of the project is to create a database from where all the clinical information can be stored, managed and accessed. In the proposed database system, there will be a portal for each of the patients that can be accessed by the particular patient and his doctor. In this portal, the doctor will upload medical reports and medication instructions in form of online documents. The patient will be able to download these documents once he logs in to his portal. There will be password protection in the portal in order to prevent unauthorized access.
References
Ahmadi, H., Nilashi, M., & Ibrahim, O. (2015). Organizational decision to adopt hospital information system: An empirical investigation in the case of Malaysian public hospitals. International journal of medical informatics, 84(3), 166-188.
Bates, D. W., Cresswell, K. M., & Sheikh, A. (2013). Ten key considerations for the successful implementation and adoption of large-scale health information technology. Journal of the American Medical Informatics Association, 20(e1), e9-e13.
Chaudoir, S. R., Dugan, A. G., & Barr, C. H. (2013). Measuring factors affecting implementation of health innovations: a systematic review of structural, organizational, provider, patient, and innovation level measures. Implementation Science, 8(1), 22.
Cresswell, K., & Sheikh, A. (2013). Organizational issues in the implementation and adoption of health information technology innovations: an interpretative review. International journal of medical informatics, 82(5), e73-e86.
Cristofori, E. I., Facello, A., Demarchi, A., Camaro, W., Fascendini, M., & Villanucci, A. (2017). A Geographic Information System as Support to the Healthcare Services of Nomadic Community, the Filtu Woreda Case Study. In Climate Change Adaptation in Africa (pp. 87-107). Springer International Publishing.
Furukawa, M. F., King, J., Patel, V., Hsiao, C. J., Adler-Milstein, J., & Jha, A. K. (2014). Despite substantial progress in EHR adoption, health information exchange and patient engagement remain low in office settings. Health Affairs, 10-1377
Kellermann, A. L., & Jones, S. S. (2013). What it will take to achieve the as-yet-unfulfilled promises of health information technology. Health Affairs, 32(1), 63-68.
Kushniruk, A. W., Bates, D. W., Bainbridge, M., Househ, M. S., & Borycki, E. M. (2013). National efforts to improve health information system safety in Canada, the United States of America and England. International journal of medical informatics, 82(5), e149-e160.
Nazi, K. M. (2013). The personal health record paradox: health care professionals’ perspectives and the information ecology of personal health record systems in organizational and clinical settings. Journal of medical Internet research, 15(4), e70.
Nguyen, L., Bellucci, E., & Nguyen, L. T. (2014). Electronic health records implementation: an evaluation of information system impact and contingency factors. International journal of medical informatics, 83(11), 779-796.
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