Stakeholder Map
Health is one of the primary pillars that ensures success of a country and to attain it the government have introduced a healthcare program for the rural areas (Wade, Jeffrey, & Len, 2014). Telehealth is the program launched by the government to improve the accessibility of quality healthcare in the rural public health and hospitals services. The primary aim is to develop communication channel between the healthcare professionals and the needful individuals and entities of rural areas (Jang-Jaccard, Surya, Leila, & Jane, 2014). It will provide healthcare services and education to the young trainees. To attain the objective a system is proposed and the discussed report aims to guide through the process. The stakeholders map and use case diagram and description has been presented to support the system analysis.
Figure 1: Stakeholders Map
(Source: Created by Author using SmartArt)
Administrator:
The administrator will be the ones who will be responsible for ensuring the communication between the system, healthcare professionals and the beneficiaries are efficient (Madni*, 2015). Hence, they will be directly responsible for the operations of the system and will interact with the system directly and hence, are internal (operation) stakeholders.
Hospital Services:
They will assist and guide the emergency services, patients and trainees to communicate with the system and hence are external (operations) stakeholders.
Communication Service Provider:
They will ensure that the system is functional and effective by ensuring that the communication channel is secure and effective making their communication in the system but through external efforts and hence, they are external (operations) stakeholders (Wijaya, et al., 2016).
Emergency Department (ED):
They will update the system through providing health update on different cases and will have direct access to the system for accessing the recommendations or video conferencing with the professional health care and hence are internal (executive) stakeholders.
Healthcare Professionals:
They will access the case reports, guide through live classes, provide recommendations and will even communicate through live conferencing, in the process making them the stakeholder to use the system directly and internally.
Patients:
The patients will update their case status and will access system for other features and hence, they are the internal (executive) stakeholders.
Trainee: The trainee will access the study materials and will attend the live classes to enhance their skills as healthcare professionals as part of which they will access the system directly, making them internal (executive) stakeholders.
Program owner:
The state government is the owner of the program and hence, the system. The government will guide through the process of adding or removing features in the system, making their involvement into the system (Madni*, 2015).
Head of the program:
The head of the program will be the representative of the government who will monitor the program and the system (Wijaya, et al., 2016). They will collect data from the system administrator and provide the data as well, in the process indirectly interacting with the system and hence external (executive) stakeholder of the system.
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The aim of the questionnaire is to assist in the development of system for the TeleHealth Initiative made by the government. Your feedbacks are being collected so that the system can be designed with efficiency and proper security concerns. Your participation is highly appreciated and will stay limited to the surveyor and strict confidentiality will be maintained. 1. Are you facing any medical Issue? 2. Have you visited any health service provider? 3. Was the health provider able to resolve your issues? ¦ Yes, completely ¦ No 4. Do you know about “Telehealth” Initiative by the government? ¦ Yes If Yes are you satisfied with the effort and would you like to leverage the services of the best healthcare professionals of the country? 5. Are you willing to update your health information into the system individually or through collaboration? 6. Please write your concerns regarding any threat that you believe may exist with uploading your data. 7. Please share your feedback over the facilities and features that you want access in the system 8. Please share your opinion regarding the amendments that you believe that the system should offer regarding the interaction between the patients and the healthcare professionals 9. Overall, do you favour the effort made by the government? ¦ Yes ¦ Undecided |
Figure 2: Use Case of TeleHealth
(Source: Created by Author using MS Visio)
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Use case |
Brief Use Case Description |
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Register |
The patients registers into the system by entering his/her personal details along with the health sector that they are having trouble with. |
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Develop Credentials |
Based on the data provided by the patient the admin develop credentials and extends it to the patients. |
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Sign In |
The patients sign in to the system so that they can update their health status. |
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Update Health Status |
The patients and the emergency department updates the health status of the registered patients. The emergency department also updates data for non-registered users. |
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Develop Report |
The admin based on the status and information provided by the patients and the emergency department develops a report so that the healthcare professional will find ease of accessing the report and eventually understand the case. |
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Access Medical Report |
The healthcare professionals accesses the records so that they can recommend the potential remedial measures for the case. |
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Recommend Solution |
Post study of the case report of a patient, the healthcare professionals offer solution for the situation. |
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Video Conferencing |
If the issue is not resolve from the recommended solution, the healthcare professional guides the emergency department though the process. |
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Access Educational Resources |
The healthcare trainee from rural areas access the training resources. |
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Live Classes |
The healthcare professionals take live sessions to educate trainees from rural area. |
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Use Case Name |
Recommend Solution |
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Scenario |
The healthcare professional recommends solution for the patients |
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Triggering Event |
The admin develops report based on the health update by the patient or Emergency Department which is accessed by the healthcare professional. |
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Brief Description |
The patient or the emergency department updates the health status, post which the admin develops report based on which the healthcare professional recommends solution. |
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Actors |
Healthcare Professional, Emergency Department |
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Stakeholders |
Healthcare Professional, Emergency Department, Patient |
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Pre-conditions |
The report have been developed by the admin based on the update from the Emergency Department or patient and has been accessed by the Healthcare professional. |
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Post-conditions |
The health issue is resolved and if not resolved then video conferencing is done to resolve the issue. |
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Flow of activities |
i. Patient Registers into the system. ii. The Patient and the Emergency departments update the health Status. iii. The admin develops the report based on the health status. iv. The healthcare professional access the report. v. Based on the analysis, the healthcare professional recommends solution to the emergency department. |
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Exceptions |
Patient or Emergency department have not updated the health story or health story in incomplete. |
de Sousa, T. C., Luciano, K., Constantino D., N., & Carlos Giovanni Nunes, d. C. (2017). A Formal Semantics for Use Case Diagram Via Event-B. JSW 12, no. 3 , 189-200.
Jang-Jaccard, J., Surya, N., Leila, A., & Jane, L. (2014). Barriers for delivering telehealth in rural Australia: a review based on Australian trials and studies. Telemedicine and e-Health 20, no. 5, 496-504.
Madni*, A. M. (2015). Expanding stakeholder participation in upfront system engineering through storytelling in virtual worlds. Systems Engineering 18, no. 1, 16-27.
Wade, V., Jeffrey, S., & Len, G. (2014). Uptake of telehealth services funded by Medicare in Australia. Australian Health Review, 38(5), 528-532.
Wijaya, S., Tanaka, Y., Altaf-Ul-Amin, M., Morita, A., Afendi, F., Batubara, I., . . . Kanaya, S. (2016). Utilization of KNApSAcK Family Databases for Developing Herbal Medicine Systems. Journal of Computer Aided Chemistry 17, 1-7.
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