Research Questions/Hypothesis
The modern-day factors are related to business impact and the industrial development which is depending upon the employee satisfaction, with formulating the schemes and the plans. The service industry is generally related with the customer satisfaction scheme which is mainly to maintain the wellness and the level of satisfaction. The impact of the satisfaction of employee can easily be segregated into the negative and positive impact. The industrial sector is defined with the service means and handling the sector of manufacturing. It includes the production of goods and then handling the manufacturing process effectively. The hospital sector is for the service industry that involves the services of lodging and the transport.
Project Objective
The impact of the employee satisfaction on the hospital performance is the major factor which needs to be discussed along with focusing on the maintenance of wellness and level of satisfaction of the employees.
Project Scope
The scope of the project is based on how the impact of employee satisfaction highlights on the concepts which are related to hospitality industry. The industry has been able to define a place or the service which is related to the goods production in a major course of time. The manufacturing sector is also defined for the goods production with the help of raw materials that are being manufactured at the same time. The service industry is related to provide the services and the work for the customers who are not involved in any production standards. Apart from this, the service industry is related to the field where lodging, hotels and the restaurants or the transportation industry needs to work.
Literature Review
The hospitality sector needs to work with the service industry where the concern is about focusing on the employee satisfaction (Fu et al., 2014). There are major industries which focus on the industrial relevancy which are mainly for helping to make sure about the satisfaction factor of the industrial sector. The employee satisfaction is considered to be one of the major concepts for working in the service sector that is considered to be working on the specific level of jobs. The focus is on the factors which are related to the satisfaction measurement level. It measures the factors that are relevant to how the employees of the firm work with a better amount of compensation (Kang, Gatling, and Kim, 2015).
Justification
The importance of the customer employee satisfaction is mainly a prime concern for the industry for the flourishment with matching to the level of employee satisfaction and the customers who are being of utmost importance. The hospitality industry is a service-based industry which is generally focusing on the concepts that are about the satisfaction when concerns the amount of facilities (Amin et al., 2017). The industrial area tend to make sure about how the customers are happy with the services which is given by employees for a particular amount of time.
Research Questions/Hypothesis
Primary Research Question
Q1: What is the major importance of the employee satisfaction in the organization?
Project Objective
Secondary Research Question
Q1: What are the different ways where the employee satisfaction in hospitality industry could be measured?
Q2: Are there any merits and the demerits which are directly associated to the same?
Q3: Are there variations related to the terms of quality which are generated mainly by the SMEs?
Research Design & Methodology
There have been variations and arguments about using the qualitative and quantitative measures which helps in adopting the mixed methods. The mixed methods directly applies to the different data collection methods with interviewing and the questionnaire surveys. There are detailed and proper investigations which highlights about the customer and employee satisfaction in the hospitality industry which is used by different perspectives (McPhail et al., 2015).
The steps are based on handling the increased confidence of researchers and then focusing on the data and the results as well. The sources are helpful for the enhancement of the complete form of data collection, where the research of the qualitative and quantitative measures are used. This is mainly to work with research questions that needs to be answered with meeting the research setup as well. The research questions are considered to be descriptive with the explanatory methods that are used for the use of mixed methods.
Qualitative Research
The specifications are based on understanding the complex nature where the aspects need to be studied and there is a need of clear understanding (Lu & Gursoy, 2016). The processes of evaluating the employee performance generally involves the behavior of human and the mixed research that is for the nature of usage and gaining a detailed questionnaires which are open and closed ended. The triangulations are defined with approaching towards the analysis and separate interpretations.
Quantitative Research
The methodology is set with the structured interviews that needs to be conducted with focusing on how the same number of respondents are able to work face-to-face. The assurance is about the interviews and questions where there are comparisons between different types of SMEs and how the aggregation is based on obtaining certain answers (Jung & Yoon, 2015).
Sample Size
The cases are related to how 18 years people are working with involvement in the study. The SMEs work on handling the concerns related to improving the satisfaction in the industry with effective decision-making processes (Lu et al, 2016). The identified population is important for drawing a sample from the population where there are representatives of the population who are being studied with findings that could be interpreted on the representation of studying the population.
Sampling
The sampling technique is to focus on the interview respondents with answering the questions of research with testing the hypothesis as well. The study is about carrying out the study for understanding the data effectiveness and then collecting the data before the main survey.
Variables
The variables are defined for the classification as dependent and independent which includes the age and the respondent gender as well. The independent variables are able to include the business nature and then understanding the accounting standards with level of effectiveness, nature of business as well.
Project Scope
Data Collection
The collection of data is done through the different forms of consent which are then sent for the studying to the participants as well. The study focus on the explanation with participants and responses who are then promised to be confidential as well (Masa’deh et al., 2017). The general conclusion and recommendations have to be made with the questionnaires that are sent for the respondents in the form of email addresses. The delivery of the research is done where the participants tend to ask for filling the questionnaires along with entering the details related to Microsoft excel, editing and coding as needed. The data is exported for SPSS version with different data analysis software which are determined through the use of Likert scale and the standard deviations. The multilinear regression model is effectively used for the handling of employee performance in SMEs in an effective manner.
Data Analysis
The responses which are received through entering the details in the form of question answers are then added on Microsoft Excel that are then used, edited and coded as needed (Zopiatis et al., 2014). The data is then entered into SPSS with 17 data analysis where there are descriptive analytics like the means, mode and 5-Likert scale. The multilinear regression model is mainly to find the effectiveness with focusing on SMEs and the regression controls which are set with effect on the independent variables. It will also tend to offer the information that concerns the different effects which are of the independent variable factors.
Reliability & Validity
The use of the mixed methods is for the research which is directly associated to the threats and the reliability or the validity of the results that are obtained. Here, the primary data is for the testing of validity and then focusing on the results which can easily be reproduced. The secondary data is about focusing on not carrying any tests mainly because the data is published already and then it is signed for the passing of information through different SMEs.
Research Limitations
The limitations of the methodology is about the research which is set for the long term and the efforts that are needed. The research is about the different resources which are for collecting information with setting out the research questions. The source of information is used to collect with research findings and highlighting about the information which is not collaborative. Hence, there is a probability of certain results discrepancy. The respondents are considering the research with sound business enterprise with respondents who tend to reach out and sending the questionnaires with the possibility of biasing and focusing over the ability to read, write and then using the internet services.
Conclusion
The expected factors tend to make use of the employee performance in the hospitality sector with focusing on how the larger SMEs are working with the major focus on decision making process (Guchait et al., 2016). The likelihood is about the internal and the external sources that needs to work on handling the hospitality performance with improvement of this sector.
References
Amin, M., Aldakhil, A.M., Wu, C., Rezaei, S. and Cobanoglu, C., 2017. The structural relationship between TQM, employee satisfaction and hotel performance. International Journal of Contemporary Hospitality Management, 29(4), pp.1256-1278.
Fu, W. and Deshpande, S.P., 2014. The impact of caring climate, job satisfaction, and organizational commitment on job performance of employees in a China’s insurance company. Journal of Business Ethics, 124(2), pp.339-349.
Guchait, P., Simons, T. and Pasamehmetoglu, A., 2016. Error recovery performance: the impact of leader behavioral integrity and job satisfaction. Cornell Hospitality Quarterly, 57(2), pp.150-161.
Jung, H.S. and Yoon, H.H., 2015. The impact of employees’ positive psychological capital on job satisfaction and organizational citizenship behaviors in the hotel. International Journal of Contemporary Hospitality Management, 27(6), pp.1135-1156.
Kang, H.J., Gatling, A. and Kim, J., 2015. The impact of supervisory support on organizational commitment, career satisfaction, and turnover intention for hospitality frontline employees. Journal of Human Resources in Hospitality & Tourism, 14(1), pp.68-89.
Lu, A.C.C. and Gursoy, D., 2016. Impact of job burnout on satisfaction and turnover intention: Do generational differences matter?. Journal of Hospitality & Tourism Research, 40(2), pp.210-235.
Lu, L., Lu, A.C.C., Gursoy, D. and Neale, N.R., 2016. Work engagement, job satisfaction, and turnover intentions: A comparison between supervisors and line-level employees. International Journal of Contemporary Hospitality Management, 28(4), pp.737-761.
Masa’deh, R.E., Alananzeh, O., Algiatheen, N., Ryati, R., Albayyari, R. and Tarhini, A., 2017. The impact of employee’s perception of implementing green supply chain management on hotel’s economic and operational performance. Journal of Hospitality and Tourism Technology, 8(3), pp.395-416.
McPhail, R., Patiar, A., Herington, C., Creed, P. and Davidson, M., 2015. Development and initial validation of a hospitality employees’ job satisfaction index: Evidence from Australia. International Journal of Contemporary Hospitality Management, 27(8), pp.1814-1838.
Zopiatis, A., Constanti, P. and Theocharous, A.L., 2014. Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus. Tourism Management, 41, pp.129-140.
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