Non-Verbal and Listening Communication Skills
The primary purpose of the paper is to provide my view regarding one of the concepts that have been discussed in the module of effective business communication. From this weekly module, I have learned that non-verbal and listening communication skills are an essential aspect of communication that helps me to communicate easily with others. Furthermore, the paper will also provide a literature review in concerning to these communication skills and its importance over my performance. The paper will discuss two communication skills, non-verbal and interpersonal mode because both this skills help me to achieve my career goals in the future. Moreover, the reason for choosing both these communication skills are also further discussed in this context.
From the module of week one to ten, I have considered that non-verbal communication, as well as listening, is an essential aspect of communication that helps me to interact with people easily. The module helps me to gain knowledge about non-verbal communication skill which defines convey of messages through non-verbal sources. On the other hand, listening is the process that simply involves psychological and physiological procedures of an individual (Nicholas, Hunsaker, & Guarino, 2017). From this module, I have gained that non-verbal message constitute identity message of an individual that means it simply conveys the identity of the particular person. Thus according to me, it helps a person to communicate easily with another person without any difficulty. If the person enables to provide his view to the other individual through non-verbal communication, then it became easier for him to demonstrate the problem easily (Leeming, Swann, Coupe, & Mittler, 2018). In other words, non-verbal communication helps me to define myself in front of others without any hesitation. Besides this, it also helps me to convey my emotions in front of another individual.
After learning this module, I have gained that non-verbal communication mainly related to the expression of an individual. Thus it is exceedingly more comfortable for a person to express his emotions through this non-verbal communication procedure. Hence from this, I can say that non-verbal communication not only helps me to convey my identity in front of other people, but it also helps me to express my emotions in front of them. In other words, listening includes the information received from the environment, and it interprets, attends and to respond to a sound that coming from the environment (Mathrick, Meagher, & Norbury, 2017). Also, listening also helps me to know the thinking ability of other people, and it also helps me to engage with another individual opinion. Thus from this module, I am cleared that listening does not include to focus on someone’s judgment but also help a person to gain knowledge from them. Hence I know that this module of non-verbal communication and listening are an important aspect that allows me to communicate as well as gain experience from another person through the listening process. Therefore, according to me, this concept is essential from all these ten modules of effective business communication skills.
Role of Non-Verbal and Interpersonal Communication Skills in Career Growth
After learning all these effective business communication modules,s I have concluded that non-verbal communication and listening are the vital communication concept that can help me a lot in my work environment in the future. According to the author Mavridis, (2015), non-verbal communication is defined merely as conveying of messages through non-verbal procedures. In other words, the author demonstrates that it was another way of communication that represents the identity of an individual without possessing any verbal mode of interaction. With the help of non-verbal communication, people interpret as well as attributions over the certain matter and describe it on their point of view. In the words of Canale, (2014), non-verbal communications also help a person to communicate their emotions in front of others. Also, the author suggested that non-verbal communication is an essential aspect of conveying expression that means the degree of emotions can easily be expressed through this communication procedure. In other words, non-verbal communication is quite different from that of verbal communication.
In the opinion of Nicholas et al., (2017), non-verbal communication was considered as multiple channeled medium of communication while verbal communication was regarded as the single mode of the interaction process. Also, if someone expresses his emotions through face and eyes, then it considers being a non-verbal mode of communication while in verbal mode no one can express their feelings or emotions by such means. The author also differentiates between this two modes of communication skills through the unit of talking process. As stated by Leeming et al., (2018), non-verbal communication mode become consider as a continuous process while the verbal method is a discrete process that means the person can easily interact with another person through verbal communication but while introducing himself he may choose the non-verbal method of communication. A significant difference of both this communication skills was that while interacting through verbal communication the person had to be conscious about his message, but non-verbal communication was free ease of interaction where people often unconscious about their messages (Kourmousi, Amanaki, Tzavara, & Koutras, 2017). Hence it can be said that it is a communication skill where an individual can freely interact with others without any hesitation.
As evaluated by Mathrick et al., (2017), there are three sources of using non-verbal communication procedure, and these are proxemics, kinesics and paralanguage or vocalists. Proxemics means merely the process by which an individual interprets and use space while communicating with others. It merely expresses through the area around the body in concerning to public places and semi-public space. Kinesics defines merely non-verbal communication using body language and facial expressions while paralanguage establishes the frequency, intensity, fluency, and timings of a person in concerning non-verbal communication. In the words of Gregory, & Bryan, (2015), listening was also a significant aspect of communication that helps an individual to learn something effectively from others. The author suggested that it was a process of receiving information psychologically from the environment and interpret this message to learn something from it. Listening was ability if evaluate and responding on a message in concerning to the sound coming from others. In the opinion of Petrovici, & Dobrescu, (2014), listening was the tough way of communication aspect as a higher number of individual faces problem to listen to others.
According to this author, listening to someone’s words needs concentration, and it was not easy for every individual to concentrate on someone’s talk. The author suggested that active listener was one who had the mentality to listen to others. In this active listener attending skills of non-verbal communication, quality was also must be present. Also, this an attending skills was an essential aspect of listening quality, and it relates mainly to the posture of an individual. Posture can express that whether the person was listening or not. According to the author Sabee, (2015), following skills was also considered as a part of active listening mode that mainly used in maintaining and relating the conversation both. This skill was simply defined as the listening procedure through a sustained manner, and it was also known as door-opening communication prompts. In other words, the author suggested that reflective responding skills were also consider as active listening skills that help the person to listen to others person context by emotional and conceptual content. Hence from this study, it is clear that non-verbal and listening both consider as an essential aspect of effective business communication procedure (Bodie, Vickery, Cannava, & Jones, 2015).
From the ten module of effective business communication, both non-verbal and interpersonal communication skills are necessary for me to meet my career goals. After gaining tremendous knowledge regarding these communication skills, I can found myself sitting on a chair as a manager in the HR department of an IT firm after five years from now. According to my view, the non-verbal communication comprises the interacting skills that involved through body language, posture, and appearance. In other words, it helps to communicate with the people in my workplace without hesitation in concerning to facial expression, gesture and eye contact (Georgescu, Kuzmanovic, Roth, Bente, & Vogeley, 2014).
Besides this, being a manager, I have to make good communication with my employees and for this non-verbal communication skills is consider the best aspect. With the help of this communication pattern I can easily interact with the employees regarding any work related matter, and this will decrease their hesitation level while interacting with me. Also, interpersonal communication skills also help to communicate efficiently with the juniors and seniors both (Little, White, Kelly, Everitt, & Mercer, 2015). In other words, from this module, I can demonstrate that interpersonal skills often make successful in both of their personal and professional life. Besides this, the capabilities also help me to work well in a group or team as this communication skill is mainly centered in understanding people’s body language. Hence I can say that both these communication skills will help me to achieve my career goals in the future.
The paper concluded that non-verbal communication skills and listening mode are the significant concepts that I have learned from this module of effective business communication. From the literature review, it is clear that non-verbal communication defines the identity of an individual and it became a continuous process. In other words, listening is an aspect by which an individual effective learn from others. Besides this, two modes of communication skills like non-verbal and interpersonal mode both are the significant aspect that helps me to achieve my career goals in the future.
References
Bodie, G. D., Vickery, A. J., Cannava, K., & Jones, S. M. (2015). The role of “active listening” in informal helping conversations: Impact on perceptions of listener helpfulness, sensitivity, and supportiveness and discloser emotional improvement. Western Journal of Communication, 79(2), 151-173.
Canale, M. (2014). From communicative competence to communicative language pedagogy. In Language and communication (pp. 14-40). Routledge.
Georgescu, A. L., Kuzmanovic, B., Roth, D., Bente, G., & Vogeley, K. (2014). The use of virtual characters to assess and train non-verbal communication in high-functioning autism. Frontiers in human neuroscience, 8, 807.
Gregory, J., & Bryan, K. (2015). Speech and language therapy intervention with a group of persistent and prolific young offenders in a non-custodial setting with previously undiagnosed speech, language and communication difficulties. International Journal of Language & Communication Disorders, 1-14.
Kourmousi, N., Amanaki, E., Tzavara, C., & Koutras, V. (2017). Active Listening Attitude Scale (ALAS): Reliability and Validity in a Nationwide Sample of Greek Educators. Social Sciences, 6(1), 28.
Leeming, K., Swann, W., Coupe, J., & Mittler, P. (2018). Non-verbal communication. In Teaching Language and Communication to the Mentally Handicapped (pp. 238-267). Routledge.
Little, P., White, P., Kelly, J., Everitt, H., & Mercer, S. (2015). Randomised controlled trial of a brief intervention targeting predominantly non-verbal communication in general practice consultations. Br J Gen Pract, 65(635), e351-e356.
Mathrick, R., Meagher, T., & Norbury, C. F. (2017). Evaluation of an interview skills training package for adolescents with speech, language and communication needs. International journal of language & communication disorders, 52(6), 786-799.
Mavridis, N. (2015). A review of verbal and non-verbal human-robot interactive communication. Robotics and Autonomous Systems, 63, 22-35.
Nicholas, M., Hunsaker, E., & Guarino, A. J. (2017). The relation between language, non-verbal cognition, and quality of life in people with aphasia. Aphasiology, 31(6), 688-702.
Petrovici, A., & Dobrescu, T. (2014). The role of emotional intelligence in building interpersonal communication skills. Procedia-Social and Behavioral Sciences, 116, 1405-1410.
Sabee, C. M. (2015). Interpersonal Communication Skill/Competence. The International Encyclopedia of Interpersonal Communication, 1-9.
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