The Need for Training and Development in a Globalized Workplace
Discuss About The Citizenship Sustainability Manage Corporate?
In today’s world, the competition in the business market has intensified due to the increase in the similar type of organizations. As a result, the business organizations have to keep them updated and adapt to the changes that are facilitating globalization. In order to sustain in the globalized and competitive market, the business organizations need to improve both personal and professional skills. As commented by Hirst, Thompson and Bromley (2015), change is the only constant thing that is encountered in the market. The constant shift in the market demand highlights the necessity of globalization in the workplace. Globalization leads to the diversified workforce that facilitates the working environment for individuals belonging to different cultures and nationalities. Thus, training and development are essential for the individuals so that they are able to work successfully in a globalized work culture.
This report introduces the need for training and development for the Marks and Spencer in order to improve and manage cross-culture communication effectively.
The urge and necessity of expanding to the international market are enforcing the business organizations to embark globalization. Globalization promotes the diversified workforce that provides an opportunity for the business organizations to invade new markets and attract new customers. According to Beck (2015), adapting to the continuous change is essential for the business organizations in order to promote and facilitate the working environment, culture and values of the diversified workforce. However, as criticized by Baylis, Smith and Owens (2017), working together in a diversified workforce is often an issue, as individuals belonging to different nationalities and cultures encounter issues in communicating and working together. As a result, the business aim and objectives remain unachieved. It is essential for the Marks and Spencer to embark and consider globalization in order to sustain in the competitive market. This is because having a globalized workforce due to globalization provides an opportunity for the Marks and Spencer to develop international influence.
Training and development are based on the need for the workplace. This provides an opportunity for the business organizations to develop a well-trained diversified workforce that has the ability to combat with the required changes due to globalization. Adequate training and development conducted by the Marks and Spencer help in developing both professional and personal skills of the diversified workforce (Crane & Matten, 2016).
Training and development are essential in order to develop both personal and professional abilities of the individuals working together. According to Kraidy (2017), the workplace needs encourages training and development and is influenced by factors such as economic changes, technology, globalization, workforce diversity, sustainability and demographics. One of the major advantages of globalization is that it facilitates workplace diversity. In order to make an international impression the business organizations recruit individuals belonging to different cultures and nationalities. Hiring people from different cultures and nationalities imposes various organizational advantages. The positives include using the strengths of the individual employees and using the knowledge of the locals for better market invasion. Thus, multicultural training in globalized Marks and Spencer is essential in order to gain competitive advantage.
The Importance of Globalization for Business Organizations
Business expansion is highly dependent on the relationship between the diversified workforces. It has been seen that business organization take time to develop business, as they first need to emphasize on building effective communication and healthy relationship among the employees. The positive relationship within the diversified workforce in Marks and Spencer can only be ensured by conducting training programs for the existing workforce. Adequate multicultural training provides an opportunity for the individuals to develop them in order to work in the diversified workforce (Pieterse, 2015).
The diversified workforce is highly influenced by globalization as this provides an opportunity for the business organizations to build and establish a diversified workforce. The advantages of different nationalities and cultures can be used by the Marks and Spencer as strengths in order to enhance own organizational performance and achieve the aim and objectives successfully. According to Amin (2014), managing cross-culture effectively is essential, as this allows the business organizations to enforce a positive working environment by facilitating friendly and healthy relationship among the existing workforce. As mentioned by Hay and Marsh (2016), cross-culture management is defined as the ability to manage teamwork by considering the preferences, values and cultures at the international platform. As a result, it is crucial for the Marks and Spencer to identify methods to adapt to the constant changes due to globalization and establish a positive working environment.
The human resource management of the business organizations needs to hire employees those are comfortable in working in the diversified working environment. Additionally, multicultural training conducted for the individual employees is one of the best methods of managing cross-culture within the business organization. This enables the individual employees to ensure effective intercultural communication within the diversified workforce. Aligning the organizational policies is another effective method for managing cross-culture effectively. The human resource management needs to develop organizational policies by considering the cultures and nationalities for the diversified workforce. This shows respect for the entire workforce thereby, mitigating the risk of offending the individuals (Beneria, Berik & Floro, 2015).
Diversified workforce leads to issues, as the different cultures and nationalities of the individual employees influence their behavior and attitude at the workplace. As a result, the relationship among the existing workforce is hampered that hampers the organizational performance. As commented by Kaplinsky (2013), effective communication within the business organization determines the overall success. This is because effective communication within the business organization ensures the clear flow of information thereby, serving the best to the target market. It is evident that Marks and Spencer with ineffective cross-cultural communication fail to gain competitive advantage. This is because the ineffective communication disables the employees of Marks and Spencer to devote adequate time and resources for conducting the business successfully.
Unhealthy, negative and unfriendly working environment is established due to lack of effective cross-cultural communication. The difference in behavior and attitude due to distinctive nationalities and cultures restricts the individuals from communicating with each other freely. As a result, clear flow of information within the business organization is not noticed thereby, hampering the organizational performance. Additionally, weaker and negative relationship among the individuals is formed due to ineffective cross-culture communication. As a result, the employees lack each other’s support and back while working together. Thus, the ineffective formation of the team is highlighted thereby, hampering the organizational performance. Lack of communication restricts sharing of information thereby, leading to misunderstanding and disrespect within the working environment for Marks and Spencer (Enloe, 2016).
Communication is the key factor that determines the success of the business organizations. This is because effective communication facilitates the positive and friendly relationship with the existing and diversified workforce that is formed due to globalization. According to Nayak (2016), the human resource management of the business organizations needs to train the workforce in order to maintain cross-culture communication. Sufficient training in terms of effective cross-cultural communication provides an opportunity for the Marks and Spencer to ensure respect and clear flow information within the existing workforce. Respect and dignity within the existing workforce ensure effective implementation of globalization. Effective cross-culture communication provides an opportunity for the Marks and Spencer to gain competitive advantage, as the existing workforce ensures the positive and friendly relationship with each other. In addition to, effective cross-culture communication also provides an opportunity for the individuals to ensure back up and support to each other thereby, creating awareness within the diversified workforce.
Area of training and development: Improving cross-culture communication at workplace
|
Conducting the needs assessment Recognizing business needs Gap analysis |
Resources required |
Who will I need to consult |
Who will I need to inform |
Start date |
Completion date |
Notes |
|
Financial capacity Human capacity |
In-line managers and supervisors |
In-line managers and the existing workforce |
01/03/2018 |
10/03/2018 |
The present workforce was analyzed. |
|
|
Ensure employees readiness for Training Need recognition Performance analysis |
Financial capacity Human capacity |
In-line managers and supervisors |
In-line managers and the existing workforce |
11/03/2018 |
15/03/2018 |
Communicating with each of the employees and trying to know their perspectives. |
|
Create the Learning Environment Appropriate venue selection Developing peaceful environment |
Financial capacity Human capacity |
In-line managers and supervisors |
In-line managers and the existing workforce |
16/03/2018 |
18/03/2018 |
Pasting images and catchy lines in the training room |
|
Ensuring Transfer of Training Group activities Interactive sessions |
Financial capacity Human capacity |
In-line managers and supervisors |
In-line managers and the existing workforce |
19/03/2018 |
19/03/2018 |
The individual employees were hesitant in interacting and working together as teams. |
|
Developing and Evaluation Plan Evaluating communication needs Comparing the previous performance |
Financial capacity Human capacity |
In-line managers and supervisors |
In-line managers and the existing workforce |
20/03/2018 |
20/03/2018 |
The training session was recorded. |
|
Select Training Method Verbal communication Non-verbal communication |
Financial capacity Human capacity |
In-line managers and supervisors |
In-line managers and the existing workforce |
20/03/2018 |
20/03/2018 |
The employee behavior was evaluated. |
|
Develop and Deliver the Program Training material design Providing training |
Financial capacity Human capacity |
In-line managers and supervisors |
In-line managers and the existing workforce |
21/03/2018 |
21/03/2018 |
Considering the environment of the training |
|
Monitor and Evaluate the Program Review form printing Filling up the review form |
Financial capacity Human capacity |
In-line managers and supervisors |
In-line managers and the existing workforce |
22/03/2018 |
30/03/2018 |
Analyzing the review form that is being filled by the employees. |
Conclusion
Thus, in this report it can be concluded that globalization is the key way for the business organizations to succeed in the competitive market. Globalization provides an opportunity for the business organizations to invade new markets and leave an impact on the international market. The business organizations are able to adapt to the changes of globalization by building and establishing a diversified workforce. In order to adapt to the changes due to globalization, the Marks and Spencer need to conduct training and development programs. Thus, helping the employees to develop their personal and professional skills by identifying the workplace needs of a diversified workplace ensures improving organizational performance. As communication is considered as one of the key factors that determine organizational success, the Marks and Spencer need to ensure effective training and development in terms of cross-culture communication.
References
Amin, S. (2014). Capitalism in the age of globalization: The management of contemporary society. Zed Books Ltd..
Baylis, J., Smith, S., & Owens, P. (Eds.). (2017). The globalization of world politics: an introduction to international relations. Oxford University Press.
Beck, U. (2015). What is globalization?. John Wiley & Sons.
Benería, L., Berik, G., & Floro, M. (2015). Gender, development and globalization: economics as if all people mattered. Routledge.
Crane, A., & Matten, D. (2016). Business ethics: Managing corporate citizenship and sustainability in the age of globalization. Oxford University Press.
Enloe, C. (2016). Globalization and militarism: Feminists make the link. Rowman & Littlefield.
Hay, C., & Marsh, D. (Eds.). (2016). Demystifying globalization. Springer.
Hirst, P., Thompson, G., & Bromley, S. (2015). Globalization in question. John Wiley & Sons.
Kaplinsky, R. (2013). Globalization, poverty and inequality: Between a rock and a hard place. John Wiley & Sons.
Kraidy, M. (2017). Hybridity, or the cultural logic of globalization. Temple University Press.
Nayak, A. (2016). Race, place and globalization: Youth cultures in a changing world. Bloomsbury Publishing.
Pieterse, J. N. (2015). Globalization and culture: Global mélange. Rowman & Littlefield.
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