Potential advantages of using robots as waiters
Discuss about the Systematic Review Of Adaptively In Human-Robot.
The advancement of the technology has enabled the application of the advances technology in various ways. One of thee result of improvement of the technology is using the robots for different purpose (Mahaletska & Vynogradova, 2015). Earlier the robots were used in the research purpose. Nowadays the robots are being used in various commercial purposes. One of the main commercial use of robot is done through working of robots as waiter in the café (Van Wynsberghe, 2016). The idea of using robot in the restaurants and the cafés is an innovative idea. However, there are certain advantages and disadvantages of using robots in the café (Meadows,Sridharan & Colaco, 2016). The main objective of this paper is to discuss the use of robots as the waiters in the café and certain possible challenges and issues regarding this implementation (Cheong et al.,2016). The article also discusses about the advantages of using the robots in the café. The overview of the estimated cost has also been discussed in this article. The another important factors related to this matter such as the exact number of robots required to serve all the customers properly and the way of handling the complaints of the consumers has been discussed in this repost (Mahaletska & Vynogradova, 2015). The findings from the discussion helps to come into the conclusion about the future of using the robots as the waiters. The findings from the discussion would help to assume the reaction and experience of the consumers regarding the use of the robots in the restaurants and the cafés.
The application of technology is happening in food cooking and serving process. Various technical equipments have been invented in order to serve the food in a better way. Such initiatives includes the automated takeaway counters. The use of robots as waiters instead of human waiter is another creative decision in the food servicing sector (Iqbal, Khan & Khalid, 2017). However, this is The cafés and the restaurants where robots are being used as the waiter can be regarded as the automated restaurants and cafés.
In this paper the discussion is focused on the implementation of the robots in a café. The advantages and the problems have been discussed on the basis of the implementation (Lehmann et al.,2014). The advantages and the disadvantages of using a robot in the café is needed to be discussed in order to find the overall effect of this step.
Potential disadvantages and challenges of using robots as waiters
The mitigation of human errors: The use of robots as the waiters eliminates the chances of human error in a large scale (Meadows,Sridharan & Colaco, 2016). The robots are the automated machine, which can carry out the tasks in the accurate manner through the pre-defined mechanism. This approach will serve the restaurants with better services.
Lowering of the cost: At the initial stage of the implementation , buying the robots may be needed great amount of resources (Mahaletska & Vynogradova, 2015). However, the use of the robots will be a cost effective solution in the long run. The owner of the restaurants has to pay only the cost of the maintaining the robots rather than paying to to the human waiters on the monthly basis.
Availability: The robots can work for 24*7 hours. This is not possible for the human beings. In this case, using the robots, there is a chance that the restaurants can manage a large margin of the profit.
Increasing the level of safety : The use of the robots as the waiter can increase the level of the safety as the robots have the much more control over the processes. This helps to mitigate the servicing the consumers effectively in a secured way.
Effective customer service: The robots can give better customer service. They are automated machine, so they can handle and manage the orders from a large number of customers in a small time (Eksiri & Kimura, 2015). This helps the consumers to get the quality service in a small time span.
Marketing and advertisement: The use of the robots as the waiters is the innovative way of running the restaurant business. This approach ahs certain advantages. However, employing the robots has not become so trending practice (Kamruzzaman & Tareq,2017). The decision of using robots as waiters in the restaurants can give the restaurants certain publicity, and customers can become more interested about going to that particular restaurant in order to experience the services from the robots.
Increased rate of unemployment: The use of robots as the waiter will definitely improve the efficiency. However, the extensive use of the robots as the waiters in the café and the restaurants will also increase the unemployment (Neumann et al., 2014). The owners of the cafes and the restaurants will get much benefits from the robot waiters compared to the human waiters. In that case, they will be eager to employ the robots instead of human beings.
Estimated costs of implementing robot waiters
Unexpected situation management : The robots are designed to perform predefined work efficiently. In case, if any situation happens where the managing of the unexpected situation cannot be done by the robots. In that case, the human intelligence may be needed.
Absence of the human emotion: The robots does not have any emotions. In order to improve the food service , the waiters are needed to be friendly with the consumers and they have understand the situation or the mental condition of the consumer during the communication (Stringam & Gerdes,2017). The robots, in this case will not help to conduct this communication as they have no emotion and are not flexible to behave according to the emotional condition of the consumers.
Error in the design and the implementation: The design and the implementation of the pre-defined functions in the robots are done by the human beings (Bibway, Mohammed & Mahmoud,2015). In that case, if there happens any mistake in the design and the implementation phase, the robots may not do the work assigned to them. In case of serious implementation malfunction, it is difficult to replace or restructure the robots.
Hiring the experts: Initially, the use of robots as the waiters may reduce the running cost of the restaurants. However, maintaining the robots and train them to do certain things need the expert’s view (Meadows,Sridharan & Colaco, 2016). In order to do this, the restaurants and the café needs to hire the group of experts. This will cost the owners of the restaurants to spend extra resources on hiring the experts.
The proposed café has the capacity to occupy 30 customers at a time. The general cost of a basic robot waiter is approximately $485. The number of robots required is depended on the efficiency of the each robots (Asif, Sabeel & Mujeeb-ur-Rahman, 2015). It can be assumed that serving 30 customers in an efficient way, maximum 6 robots are required. In this case, the owner of the café has to spend $2910 for buying 6 robots. The additional cost of maintenance is maximum amount of $2000 per year. The overall calculation indicates that the café owner has to pay $3910 at the initial stage of the automated of the restaurants by hiring the robots as the waiters. After the buying of the robots, the café owner has to pay $2000 per year for the maintenance of the robots.
Expanding the use of robots in cafés and restaurants
The maintenance charge for all the robots are estimated $2000 per year (Oleynik, Nikolenko & Yuzefova, 2015). However, in some situations it can be happened that some robots are not working in a proper way. In that case, the owner has to apy the extra money for fixing the robot. The price for fixing the robots are dependent on the types of problems in the working function of the robot. However, in general sense, the basic price for fixing a robot is $200. However this cost may be raised if the serious system error happens in the system of the robot.
The café is using the robots as the waiters in an experimental basis. It is estimated that the café can serve the 30 customers at initial stage (Lehmann et al.,2014). Each robot waiter , the café is going to use has the efficiency five times more than the human efficiency. In this case, it can be assumed that 6 robots will be enough to serve the 30 consumers efficiently.
In case, if the café feels that using of robots is effective decision in the business, and the sales from the café along with the demand of different services are increasing, the café owner can make a decision to expand the business (Bodiroža, 2017). In this case, the number of customers will be increased and the café can provide that space to accommodate the more than 30 customers. In that case, more numbers of the robot waiters are required.
One of the most important attribute of successful running of the business is taking the feedbacks from the consumer. The feedbacks of the consumers help to improve the service of provided by the business (Ivanov, Webster & Berezina, 2017). Similarly, in the café, review about the quality of the service along with the recommendations for the further improvement of the services can be taken from the customers. This review can be collected from the waiters. In this case, the waiters are the robots (Bibway, Mohammed & Mahmoud,2015). Employing the robot waiters to collect feedbacks from the consumers has certain advantages. The robots can present the feedbacks in an honest way to the management of the café (Maind et al.,2017). The customers can give the recommendations and lodge complaints through the electronic way , which can be automatically received by the robot. The robot can present those complaints to the manager of the café (Rodgers & Forbes, 2015). The robots can be designed in such a way that each of them can identify the priority and the level of importance of the each complaints and the feedbacks. In case, if the complaint requires the immediate action the automated system of the robot will process that complain in a highest priority basis and will find if it has any pre-defined instructions in order to solve the current situation. The robot will pass the complain to the manager so that he or she can analysis the complain and solve the problem.
In case, if the comparison is done with the human waiter regarding the complain handling process in the café, some of the important findings can be evaluated. The human waiters are more flexible in handling the complaints from the customers. Whereas flexibility of taking the complains from the consumer by the robot waiters is largely depend on the accuracy of the machine design of the respective robot (Scholar,2016). However, the flexibility of the human waiter cannot be achieved with the advanced robot waiters as the robots does not have the cognitive ability to react according to the situation (???????, 2014). The robots can only perform the works given in the pre-defined instruction sets (Meadows,Sridharan & Colaco, 2016). However, the smart ways of taking complains from the consumers by the robots can be generated which can mitigate the shortcomings of the robots in handling and taking the complains.
It is the first initiative of the café to use the robot waiter for serving the customers in the café. It can be assumed that the consumers will enjoy this innovative idea of serving by the waiters who are robots. The customers coming to the café will enjoy the advantage of the automation of the café. They can order food easily. The service can be executed in a short time span, so that the customers do not have to wait for long to get the food (Meng, Liu & Liu,2015). This can improve their experience of taking service from the café (Ivanov, Webster & Berezina,2017). In some cases, some consumers can raise a question about the absence human personality and the natural ability to take action according to the situation, they can also complain about the too mechanical way o the behavior of the robots (Ivanov, Webster & Berezina, 2017). However, the solution of handling situations by the robots can be improved with the deployment of the more advanced technology. The café can take initiative in this case if it is needed (Laursen et al.,2015). The other problem regarding the absence of the human emotion and too mechanical approach of the robots may not be eliminated in this stage for the café (Raja et al.,2017). This is a factor that can be considered as the drawback of the initiative of using the robots as the waiters.
This article has discussed the comparative effectiveness of using the robot and the human begins as waiters. It can be said from the discussion that the significance of using the robots as the waiters has certain advantages and disadvantages along with the challenges (Lim, Chng & Zhao, 2017). The main objective of this article is not to propose a design for implementing the robot waiter but to evaluate the effects of using the robots as the waiter (Ivanov, Webster & Berezina, 2017)). In order to do this certain factors like handling the complain form the consumers and taking the desired action depending on the situation can be done by the robots. However, it can be easily assumed that the desired flexibility cannot be maintained in this cases, as the robots does not have the human emotion to understand the situation and give the priority of things. The technical advancement can improve the system that takes complain from the customers (Ivanov, Webster & Berezina,2017). However, the absence of handling the situation and natural decision making of the human being will be absent in case of robot waiters (Mahaletska & Vynogradova, 2015). This can create certain problem. Apart from these problems there are many advantages of using the robots as waiters. This approach is a cost effective solution which will serve the café in long term basis (Raja et al.,2017). The improvement of the services in the café can be improved and the elimination of the human error can be achieved in this approach. Moreover, the use of resources can be done effectively (Ahmad, Mubin & Orlando, 2017). However, there are certain disadvantages of using the robots as the waiters such as the unemployment, but it can be said implementing the robots as the waiter is beneficial in larger aspects (Mahaletska & Vynogradova, 2015). It can be said the robot is better than the human waiter as it will help to achieve the automation of the café and will improve the serving function in a proper way.
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