Understanding Cultural Capabilities And Creating A Culturally Safe Working Environment

Background

Write a effective cultural capabilities and maintaining a culturally safe space.

The studies understands the importance of cultural capabilities analyzing “Bonerz, P. (Director). (1997, Dec 11). Friends, The One They’re Going to a Party (Rachel’s Boss Doesn’t want to lose her), Season 4 Episode 9. (Bright/Kauffman/Crane Productions in association with Warner Bros. Television). Retrieved from https://www.youtube.com/watch?v=LuyGLDvve-A.”

The cultural capabilities are of extreme importance in meeting with the issues relating to the workplace behavior in the society. The cultural behavior and the cultural biases have an important role to play in the cultural behavior of the individual in the society. The cultural capability ensures a safe working environment for the different people in the society (LeVine, 2018). The cultural capabilities therefore are often affected by the different personal behaviors and problems but are important for the personal wellbeing of the different individuals in the society.

The aim of the study is to identify the issues in the cultural capabilities and the workplace relations through the analysis of the different behaviors in the Friends Tv show’s scene where Rachel’s boss lies to keep her in her previous position.

Through the analysis of the behavior presented in the TV show the different changes in the behavioral patterns of Rachel and her boss is studied through time we show the difference between a hostile working environment and an environment which is conducive to the growth in the different environments. The analysis of the scene helps in explaining and ensuring the cultural capabilities in the working environments are well understood.  

Summary of the Video

In the video it is seen that the character Rachel is sitting in an interview in her office of what seems to be a promotional interview. The interview panel consists of two apparent heads and her current boss in the organization. It is seen that throughout the interview she tries to establish herself as an able employee who works hard. Her current boss has to reiterate her claims so that they can easily be assured. At this point her current boss is seen to demean her constantly and have xtreme opinions about her to stop her from being promoted. She even implicates of being unprofessional in her attitude towards work.fater the interview Rachel confromts her boss asking for her explanation for the behavior in the interview room to which her boss replies casually. It is seen that the boss comes out as extremely srict towards Rachel until Rachel wants to resign from her position. It is then it is seen that the stand of her boss softens who tries to avoid her fro resigning from her post. On being questioned she said she doesn’t want to loose a good employee like her and offers her different promotions and perks.

Aim

Observations in the Video

There are a number of things occurring in the video which shows a number of different things relating to the workplace culture and the practices in the different organizations. one of the most important issues that is shown is the transition of completely negative and a hostile working environment to a positive one which aids the growth of the employees. When the intentions of the boss are not known the behavior comes out as completely awkward and even wrong to many levels in the different work environments. The interviewer is constantly taking the opinion which also shows that her opinion has a great credibility in the office and paints a rather negative picture of Rachel. Seeing from the perspective of Rachel the interview is completely negative for her psychological wellbeing and self-esteem which explains her behavior in the office. The next part in which the Rachel confronts her boss is completely different and a very positive scene where it is seen that her efforts and work are well appreciated and liked by her boss who doesn’t want her to leave. The effort on her boss’ part to create a new job role to keep her in the organization shows that the work done by Rachel is liked and appraised. This shows the opening of a proper communication channel between the different channels in the organization.

Rachel’s Interview

Analysis

One of the most important factors in the understanding of the different cultural aspects in the scene is the understanding of the different employee and their behavior. In the interview scene the cultural analysis of the body language and the tone of speech of Rachel show that the she is extremely tensed and confused about her interview as she tends to answer the question very excitedly and is seemingly trying to calm herself. The male interviewer is shownwith a sense of authority sitting calmly at his place and trying to understand the different perspectives of the different interviewees, the second interviewer on the other hand seems critical and is deeply observant of the different communications taking place in the interview. On the other hand the boss of Rachel who seems tensed and anxious during the interview, almost to the same extent and somewhat even more than that. The communication in calm from the male interviewers side who is putting forward relatively straight and simple questions to analyses Rachel’s overall behavior and the adeptness in the field she chooses to work in the different fields related to the industry. After the answers Rachel’s boss cuts in and distorts her answers and gives a negative opinion about Rachel. The answers from Rachel show of her nervousness as she seems too eager to please the interviewer with her answer. On the other hand her boss who cuts in and gives a negative opinon about Rachel seems to eager and anxious to give out her views.

Scope

It is seen that the second interviewer is smiling and trying to keep Rachel comfortable but on the other hand she is also not approving of the opinions that she is getting about Rachel from her boss. In the second and the third question too Rachel is trying to impress the interviewers with her prowess about the different aspects of the filed she is supposed to work in but the negation on the part of her boss makes her feel humiliated which is very evident in her behavior. One of the other important aspects that have been highlighted in this context is the fact that the different issues relating to the development of the overall environment is that the male head interviewer is helped by the advise two of the female members and their personal opinuions hold a stromg position in the matter. The overall interview shows a negative opinion about the different developments in the organization and there is mood of a negative environment and partial attitude towards rthe employee from her boss. Her boss goes to the extent of pointing out of her having coquettish behavior which further maligns the image of Rachel.

In the second half of the scene the body language of Rachel is outright dejected and angry as she approaches her boss about the partial attitude she showed during the interview. On the contrary, her boss is relartively calm happy and content with the way the interview went. This scene shows that the behavior of her boss infuriates Rachel more and she is very angry about her approach in the interview to the point she wants to resign  from the job where she is so undervalued and her work in which she puts her effort is undervalued. Her crying also shows that she is dejected at her boss’ opinion about herself. It is therefore established in this scene that she had a conflict of opinion with how good an employee she thought herself to be. When in a fit of anger Rachel is about to leave the office her boss again seem anxious and tries to cal her down. When Rachel is persistent about leaving her job, her boss has to admit that she is a good employee that’s why she does not want her to go. The effort on the part of her boss shows how important she is to her and explains the anxious negative comments she made during the interview. When Rachel is made aware of the real cause she appears to calm done and is seemingly trying to regain her lost confidence in herself and her work.

From the anslsysis and the understanding of the scene a number of issues regarding the cultural capabilities of the organization in imporving the safety and health of the workplace can be understood.

• Appreciation: The result of the behaviour and its effect on the psyche of Rachel shows the importance of appreciation in the organization. If the employee does not get their due appreciation from the bosses of the work that the employees do (Gee, 2018). The appreciation of the employee improves their job satisfaction and improves performance.
• Feedback: The feedback of the work to the employees about their work is extremely important as it helps them understand how the management comprehends their work and get a positive opinion about their work (Bolman & Deal, 2017).
• Appraisal: Appraisals and rewards are one of the best ways to motivate the employees and maintain a positive work culture in the organization helping in the development of the positive work behaviours (Alvesson & Sveningsson, 2015).

Conclusion

It is therefore seen in this analysis that the cultural aspect has an important role to play in the overall development and the proper wellbeing of the employee. The cultural capabilities help the employee in identifying with the organization and the organizational goals thereby improving their performance in the different sectors in the organization. The cultural capabilities also helps in developing the overall organizational behavior and ensuring the workplace is safe for the emotional wellbeing of the different employees. The safe work place gives a more positive result as the employees are certain of their position and know that their efforts will be appraised and rewarded.

References

Gee, J. (2018). The new work order. Routledge.

Bolman, L. G., & Deal, T. E. (2017). Reframing organizations: Artistry, choice, and leadership. John Wiley & Sons.

Alvesson, M., & Sveningsson, S. (2015). Changing organizational culture: Cultural change work in progress. Routledge.

LeVine, R. A. (2018). Culture, behavior, and personality: An introduction to the comparative study of psychosocial adaptation. Routledge.

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