Question
This is a project about a French cuisine restaurant Vallée de Goût which wants to implement a new information system within their restaurant for high quality service to the customers. This project is located in the suburb area of the Sydney. The restaurant Vallée de Goût has initiated this information system process to resolve a particular problem within the organization. This problem is related with the customer service as the Vallée de Goût is not able to serve the customers during weekends because of the extreme overcrowded situation in the restaurant. As the Vallée de Goût is not able to manage the customers properly, dissatisfaction among the customers is arising, and this customer dissatisfaction is not good for the businesses. Thus to mitigate this type of dissatisfaction issue the Vallée de Goût is introducing the iDine system which can effectively manage the customers and can increase their satisfaction.
As this document is a system vision document, this will address the important capabilities of the system, business benefit of the proposed system, resources which are required and the stakeholder mapping. Broad feasibility of the project and the proposed outcome from the system will also be discussed in this document.
The analysis of the case study states that the information technology which will be implemented is the iDine system. This iDine can perform a group of the task which can be very much essential for solving the current problem of the Vallée de Goût restaurant. This system is capable of providing highly efficient service to the customers (Hennig-Thurau & Hansen 2013). This system is designed for automatic food service in the Vallée de Goût restaurant. It can take orders from the customers and can inform the main kitchen about the orders. This service can save the precious time of the customer by minimizing the waiting time of the customer. Hence, the satisfaction of the customer improved. This system is also capable to track and manage the restaurant’s inventory. Thus the availability of the foods can be determined using this system. This system can inform the kitchen of the restaurant on the data of the inventory (Axsäter, 2015). Thus the kitchen of the restaurant can update which items are needed for fulfilling the demands of the customers (Ingram et al., 2015). With this facilities, the proposed iDine system is also capable of taking important feedback from the customers. By taking the feedback from the customer, it can be assessed that how the system is performing overall (Gahan, Sievewright & Evans, 2014). The sales analytics is another important capability of this iDine system. This sales analytics is able to determine the sales done by the restaurant in a specific time period. Also, the sales percentage of a particular item can be determined by using this iDine system. This can help to determine which food is the most popular one among the customers.
This proposed iDine system can provide various types of benefits to the business. In this case, the main two benefits are improved productivity and the efficiency of the business processes. Also, the benefit of the increased customer satisfaction is provided with the iDine system.
Task
The productivity of the business can be increased by the iDine system. In increasing the productivity of the business, the main roles are played by the stock control feature of the iDine information system. This actually helps the Vallée de Goût restaurant to automatically maintain the stock of the inventory of the restaurant. In the previous time, this type of stock management was done by the accounts staffs of the organization (Robson, 2015). Due to this, there were many manual mistakes occurred in the organization regarding the stock of the inventory (He, Chen & Shi, 2013). In most of the cases, this small mistakes led to the productivity hamper of the organization. This type of errors can be mitigated by the automatic inventory management system as all the calculations will be done by the automatic system.
The efficiency of the business can be improved by the keeping records of its own inventory. Collecting the data from the sales record will help this system to determine how much inventory is left for the restaurant. By determining the inventory level, the Vallée de Goût restaurant will be able to refill the stock before the time. As the restaurant will get the notification about which stock needed to be refilled and when to be refilled, it will never run out of its food items thus efficiency in the business process will be achieved (Pearlson, Saunders & Galletta, 2016). The main reason behind the success of the system is that the system will run on a real time basis which can reflect the changes in the system immediately.
Achieving customer satisfaction is another success factor for the business. Achieving customer satisfaction is very much important for this business as the main source of income is the customer. The satisfaction of the customer achieved due to the automatic food ordering system of the iDine information system. Customers can avoid queue for the food ordering, and that will improve customer satisfaction.
The main resource which is required for developing the proposed iDine system is the SDLC approach. In this Software Development Life Cycle approach, a relationship between the design and analysis activities has been determined. In the analysis part of the SDLC approach, the ‘Hospitality Innovation’ organization which is assigned for developing the iDine information system oversees the daily operation of the Vallée de Goût restaurant (Chauhan & Saxena, 2013). This will help to determine the actual requirements of the Vallée de Goût restaurant (Vokorokos, Baláž & Ádám, 2015). In this analysis part, the organization ‘Hospitality Innovation’ also has taken the interviews of the chefs, employees and managers. Based on the analysis of the acquired data the design of the proposed iDine system starts. It indicates that the analysis and the design of the SDLC approach are interrelated together. Without the proper analysis of the current problem, the design process cannot be initiated. Thus these two approaches of the SDLC are interrelated together among them.
Another main required resource for developing the system is the hardware resource. In the hardware part, the most important assets for developing the iDine system are the server computer, network devices and the tabletop tablets. The network devices will establish communication among the devices of the organization. The server computer will process the each of the requests or the query made by the customers and the staffs. The tabletop tablets will take the inputs of the customers for ordering the foods and giving feedback.
Rationale
The software resources are also important for the development of the iDine system. In this case, the main software requirement is a server-based operating system which will operate the whole server system. The database software is also required for the data storing purposes. These data are mainly related with the staffs, customers and the inventory (Laudon & Laudon, 2015). In the old information system of the Vallée de Goût, some kind of software was used, but it is having some kind of limitations. For this limitations, a new system of iDine is proposed, and in this system, old software components can be reused for executing some specific portions. This concept of the reusing the existing software components is considered as the methodology of the object oriented.
(Figure 1: Diagram of Stakeholder Mapping)
(Source: Created by author)
The project of the iDine is technically feasible. The selected technologies for this project is very much easy to implement. The main technologies which are needed to implement for this project are smart devices and server systems. It is very much easy to implement the server system within an organization by proper implementation of the hardware systems. Server system plays the role of request processing from various source points within the organization (Silberschatz, Gagne & Galvin, 2018). With the server system feedback system is also implemented in this project and this is also technically feasible as this feedback system uses normal database implementation for taking and storing the feedback of the customers.
The main target of a feasibility study is to determine whether the proposed project is beneficial for the organization or not. The proposed project of the iDine system is fully beneficial for the Vallée de Goût restaurant as this improves the efficiency and productivity of the organization. Thus this system can provide a competitive advantage to the Vallée de Goût restaurant over its present rivals.
From the feasible cost study, it has been determined that implementing a new server system will be very much costly for the organization as the server not only holds the cost of the implementation but also there is the cost associated with the maintenance of the server. Though the object oriented methodology is used in this project which can reduce the cost (Wachowicz, 2014), still the cost of the project may not be feasible for the Vallée de Goût restaurant.
From the assessment of the project iDine system, it has been determined that the proposed outcome of the project will be very much beneficial for the project. It is determined that by the implementation of the project customer satisfaction can be achieved which is the main target of the Vallée de Goût restaurant. Also, this project will provide the outcome of improved productivity and efficiency. Productivity and efficiency can be achieved by tracking and managing the inventory properly of the restaurant. In a broad, this project will help to understand the role of the information system in the businesses theoretically and practically.
Conclusion:
From the above discussion, it can be concluded that the implementation of the information system can make the business processes more productive and efficient. The case study of the French restaurant Vallée de Goût has shown how the businesses can be improved by the implementation of the information systems. The Vallée de Goût has solved the problem of overcrowding using the iDine system which is a prior example of the information system. From the project of the iDine system why the approach of SDLC is important for the system development purposes. Also, the importance of the object oriented methodology has been learned from this project. The whole evaluation of the project has been given a brief idea of the information system in the processes of the business.
References:
Axsäter, S. (2015). Inventory control (Vol. 225). Springer.
Chauhan, N. S., & Saxena, A. (2013). A green software development life cycle for cloud computing. IT Professional, 15(1), 28-34.
Gahan, P., Sievewright, B., & Evans, P. (2014). Workplace health and safety, business productivity and sustainability. A report prepared for Safe Work Australia: Centre for Workplace Leadership.
He, Z. H., Chen, Y. Z., & Shi, J. J. (2013). Stability of switched server system and signal timing of intersection. Control Theory & Applications, 30(2), 194-200.
Hennig-Thurau, T., & Hansen, U. (Eds.). (2013). Relationship marketing: Gaining competitive advantage through customer satisfaction and customer retention. Springer Science & Business Media.
Ingram, T. N., LaForge, R. W., Williams, M. R., & Schwepker Jr, C. H. (2015). Sales management: Analysis and decision making. Routledge.
Laudon, K. C., & Laudon, J. P. (2015). Management information systems (Vol. 8). Prentice Hall.
Pearlson, K. E., Saunders, C. S., & Galletta, D. F. (2016). Managing and Using Information Systems, Binder Ready Version: A Strategic Approach. John Wiley & Sons.
Robson, W. (2015). Strategic management and information systems. Pearson Higher Ed.
Silberschatz, A., Gagne, G., & Galvin, P. B. (2018). Operating system concepts. Wiley.
Vokorokos, L., Baláž, A., & Ádám, N. (2015). Secure web server system resources utilization. Acta Polytechnica Hungarica, 12(2), 5-19.
Wachowicz, M. (2014). Object-oriented design for temporal GIS. CRC Press.
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