Incident Report
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Detail Of Person Making Report : Operations General Manager A2Z Solutions |
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Name: Mike Taylor (Fictitious) |
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Position : General Manager Job Title: Operations General Manager |
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Detail of Incident: One of the clients while hurrying through the office of A2Z took the staircase and left through the emergency exit. The client slipped and fell on the stairway and hurt herself. |
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Date : 22/06/2018 Time: 1600 Hours |
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Location: Commercial Office A2Z Solution Pty Ltd |
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Describe what happened and how: One of the client was in a hurry and did not wanted to wait for the lift. She thought that Stairs would save her some time, and she took the emergency exit. Although the emergency exit was blocked by Paper boxes, the client still took the staircase and fell down on the stores. It is suggested that presence of oily substance on the floor is the reason for the floor being slippery. |
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Suggest Corrective Actions: Evaluating all the possible parameter and the situation, the following corrective actions could have been taken: · Use a big fixture or something on the emergency exit. · Put clear cut sign boards marking Slippery floor · Keep a first aid kit in the office at all times. · Ensure that a guard is present at all the emergency exits. |
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Detail of Witness |
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Name : Mike Ross Job Title: Agent |
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Name : William Charles Job Title: Agent |
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Name : Roger Stewart Job Title: Agent |
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Status |
Employee |
Contractor |
Client |
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Outcome |
Near Miss |
Injury |
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Detail of Injured Person : Client visiting A2Z solution commercial office Name :Deborah Lilly Phone: NA Address NA Sex : Female Date of Birth: NA Job Title: NA (Client) Start Time: NA Work Management Casual Full time Part time Other NA |
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Details of Incident: Miss Deborah Fell on the stairway while moving out through the emergency exit. Date : 22/06/2018 Time: 1600 Hours Location: A2Z solution commercial Office Describe what happened and How: Deborah while moving out of the office of A2Z solution took the emergency exit and fell on the stairway. The apparent reason for the same has been mentioned as slippery floor. |
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Detail of Witness |
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Name : Mike Ross Phone : NA |
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Address :NA |
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Detail of Injury |
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Nature of Injury: Client broke of her wrist Cause of Injury: Fell from the stairway through the emergency exit door Location on Body:Wrist |
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Treatment Administered |
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First Aid Given Yes No First Aider Name: NA Treatment: NA Referred to: Royal Women’s Hospital |
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Did the injured Person stop work Yes No Outcome Treated by Doctor Hospitalized Workers compensation claim Returned to normal work Alternative duties Rehabilitation |
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Incident Investigation |
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Risk Assessment : There is a huge risk associated with unguarded emergency door and no visible signs of wet or slippery floor, highly prone to accident Likelihood of recurrence: High Severity of outcome: Medium Level of Risk: High |
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Action to Prevent Recurrence |
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Action The action has to be taken to put the sign boards outside the places which are not properly functional and to put the guards outside such exits. |
By Whom This has to be done by the commercial manager in close tandem with the HR manager |
By When 22/07/2018 |
Date Completed Next Month |
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Action Completed Signed Manager : Commercial Manager Title : Commercial Manager Date: 24/06/2018 Feedback to Person Involved |
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Review Comments |
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WHS Committee/Staff Manager : Meeting conducted Reviewed by Site manager : Yes Reviewed by health & safety rep : Yes |
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Details |
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Name: Robert Stanley |
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Position: Commercial Manager |
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Risk Details |
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Risk ID: R11212 Raised By: Robert Stanley Date Raised: 24/06/2018 |
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Description of Risk: The risk is highly fatal and if not contained a person might get a severe injury |
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Likelihood of Risk: High |
Impact of Risk: High |
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Risk Mitigation |
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Preventive action recommended: Make a guard stand outside the emergency exists and sign boards for wet floor and exit signs. |
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Contingency action recommended: Keep a First Aid kit in the office, and a 2 member admin team anytime at the office with skills and training on basic medical aide |
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Approved Details |
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Supporting Documentation |
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Risk |
Likelihood |
Impact |
Risk Response |
Responsible |
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Fatal Injury |
High |
High |
Immediately medical help for the person |
Admin staff |
Mission of the Organization-To ensure that they achieve the highest return for the client and deliver experience which is second to none for the customers, at the same time create, implement and execute the WHS policies as created by the management.
Vision of the Organization- Establish the brand A2Z for the highest ethical standards and best in breed performance for the clients.
Strategic Direction- The strategic direction for A2Z is to build sustained engagement with the clients, building good will and a reputation for integrity, promote and support innovative thinking and create a strong, result driven profitable organization.
Explain the link between the organisation’s objectives, standards, relevant legislation and the responsibilities of managers and agents for a safe workplace
It is no brainer that organizations create business goals and objectives so that the organization and its employees have a clear path to follow. Managers are responsible for laying down the KPI and objectives of the employees in sync with the organizational objectives, thus there lies a direct relation between the same.
In order to ensure, practice of safe workplace in the organization, authorities have to create policies and procedures which would ensure a safe workplace. The agents have to make sure that all of them follow the WHS policies and in case of any deflection they are fined or strict action is taken against them.
The expectation of managers in this case is to bring stability in the system and the policies and procedures related to WHS. In order to do so , leaders have to adopt transformational style of leadership which implies that leaders will lead from the front and set an example in front of the employees and transform them to follow the right path. Thus, the expectation of the managers is a function of the responsibility they hold towards the workforce and its employees.
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