Expanding Service Station Throughout The City Of Victoria, NSW, and Queensland
Jim Murphy is the owner of the Piston private company which deals with service station. The owner of the company is looking forward to expand his service station throughout the city of Victoria, New South Wales, and Queensland. The company is having the work force of 60 employees, in which most of them are having high school qualified. They are not well trained in reading and writing English language. The expansion of the enterprise will require a considerable growth of the working employees. The working of the organization is gets affected due to the improper management of the working process at Piston Private company. The increment in the service station will result in improper management of services provided to the worker at work place. It has been analysed that the number of absenteeism is increasing at work place due to health problems or safety issues. The company is looking forward for the well-developed work, health, safety management system in which the employees feel satisfactory and result in quality of work provided by them. The smooth functioning of the enterprise depends on the efficient management in store house management, restaurant, bars, household store, service station, and others.
The organization is looking forward to bring coordination among the activities performed by the working employees. The organization wants to expand its service station throughout the Victoria, NSW, and Queensland. The expansion to the single store to multi-store is inversely proportional to the health and safety of the workers. The increment in the service station will result in improper management of services provided to the worker at work place. It has been analysed that the number of absenteeism is increasing at work place due to health problems or safety issues. The productivity of the organization can be improved with the happy and satisfied labour. The organization has to consider the health and safety issues which exist with the labour at the working hours (Wazir, 2013). The development of Work Health safety management program results into successful expansion of the enterprise because the production capability of the firm can be improved with the successful efforts of the happy and satisfied labour working at the service station situated in different region.
The purpose of designing a WHS system for the Piston organization is to set out managerial responsibilities between the team members for effective output, providing right information to the right people, managing consistency of quality in the working output of the labour, and resolving health, legal, social, and political issues at working platform of the enterprise (Zanko and Dawson, 2012).
- Knowledge required for developing safety procedure
- Identifying risks and hards associated with the project
- Managing supply and demand of resources
- Eliminating risks associated with safety
Responsibilities and Accountability of WHSMS
Responsibilities for WHS:
The proposed WHS for Piston private company is responsible for enhancing the performance of employees, deployment of effective risk identification and mitigation strategic plan, management of legal obligation associated with the expansion of service stations in different regions, measuring the quality of output received from the working employees, strengthening the relationship between internal and external partners, and bringing transparency in the flow of operational program.
The following flowchart shows the responsibilities and accountabilities of the proposed team work:
Accountability of WHS system:
The WHS system designed for the Piston company is accountable for managing legal obligation associated with the enterprise, developing proactive action plan for ensuing safety of the employees at work, providing appropriate authority to do a particular work, and managing coordination and cooperation among stakeholder services (Thomas and Thomas, 2012).
The following table WHS risk management and processes undertaken to develop the mitigation solution for the proposed risks
|
Risk Identification |
Risks Management |
Procedures |
|
No availability of resources at site location |
Managing supply and demand of resources |
Keeping updated information in the WHS system |
|
No safety planning procedures |
Training and development program should be arranged Providing safety equipment |
Associating priority with the safety equipment and rules followed at work place |
|
Occurrence of Natural Hazards |
Management of traffic at the service station |
Decision making capability of the top level The control measures should be taken to resolve risks associated with the working environment in handling different site working effectively. |
|
No educational program for workers |
Providing education regarding their so that they can gain expertise |
Provision for education to be set at priority |
|
Health and safety hazards |
The framework should be developing for resolving the health and safety hazard at work place |
Deployment of WHS safety assurance framework |
|
No update of incident occurred at site location |
Installation of hardware devices to get the information about the occurrence of incident at different sites |
Providing immediate action plan |
|
Legal and Social Obligation |
Resolving of legal and social obligation |
Periodic meeting with the local officer |
The following table shows the occurrence of the incident which takes in the past:
|
Type of incident |
Number of times |
Who get affected |
Loss of Working days |
|
Spilling of fuel oil |
33 |
Wastage of fuel and 3 customers clothes were affected |
0 |
|
Fire at garbage |
2 |
Inhalation and breathing problem to staff |
1 |
|
Slip |
3 |
Employees and customers |
1 |
|
No stock in reserve |
6 |
Employees |
2 |
|
Burning |
42 |
Employees |
23 |
|
Health problems |
5 |
Employees |
5 |
The analysis of the site location helps in gathering the information that training and development program was not arrange for the employees betterment, re-habilitation policy is not launched for the workers, no proper documentation of the records, no details of the incident occurred at work place, no paper work, no back up of electronic data, no records of insurance policies, and no agreement for the obligation of legal and social issues. The working of the organization is gets affected due to the improper management of the working process at Piston Private company.
The WHS is responsible for managing legal compliance in relation to the health and safety program designed for the workers, methodologies used for handling operations, providing facilities related toilets and clean drinking water, and proper inspection program of working environment provided to the employees.
The training and development program is required for increasing the capability of the working employees to handle their jobs with efficiency. The activities which requires special training program are serving customers, how to manage petrol and LPG pumps, management of the account details, handling of the deliveries associated with LPG and petrol at the service station, inventory management system, re-organization and management of reserve stock, and training to the new employees required to handle the expansion of the organization at different location of Victoria, New South Wales, and Queensland (Potocki, and Brocato, 2014).
The information which is gathered from the site visit and review meeting about the incidents which occurred in the past:
|
Type of incident |
Number of times |
Who get affected |
Loss of Working days |
|
Spilling of fuel oil |
33 |
Wastage of fuel and 3 customers clothes were affected |
0 |
|
Fire at garbage |
2 |
Inhalation and breathing problem to staff |
1 |
|
Slip |
3 |
Employees and customers |
1 |
|
No stock in reserve |
6 |
Employees |
2 |
|
Burning |
42 |
Employees |
23 |
|
Health problems |
5 |
Employees |
5 |
Risk Identification, Management and Procedures
The analysis of the site location helps in gathering the information that training and development program was not arrange for the employees betterment, re-habilitation policy is not launched for the workers, no proper documentation of the records, no details of the incident occurred at work place, no paper work, no back up of electronic data, no records of insurance policies, and no agreement for the obligation of legal and social issues (Public sector management office, 2016).
The policies undertaken by the Victoria Service station are consist of 2004 Act for occupational health and safety and 2017 occupational health and safety regulation. The Victorian WHS legal framework basically works for the risk management plan undertaken by the organization, practically applying risks mitigation plans, taking feedback from employees, omission of discrimination, right to information, and other (Safe work Australia, 2011)
The New South Wales undertake the policies of 2011 work health and safety act and 2017 occupational health and safety regulation for handling the operation flow at work place. It also focuses on accommodation act and explosives act.
|
Standards for WHSMS |
|
The new WHS system will follow the standards of 2011 work health and safety act and 2017 occupational health and safety regulation for handling the operation flow at work place. |
|
Risk Management |
|
The framework should be developing for resolving the health and safety hazard at work place |
|
Record Keeping |
|
The development of the electronic documentation which gives the details of training and development program was arranged for the employees betterment, re-habilitation policy was launched for the workers, proper documentation of the records, details of the incident occurred at work place, systematic paper work, back up of electronic data, records of insurance policies, and agreement signed for the obligation of legal and social issues (Kozlowski, 2011) |
The following is the list which gives the details of WHS policies which are used for the development of the new WHS system for the enterprise.
- Life Balance Policy: Development of the standards for employees health and safety
- Development of the standards for quality of work output required from the workers
- Development of risks mitigation plan to resolve risks proactively
- Framework for enhancing decision making capabilities of the top executives (Muthuviknesh and Kumar, 2014)
- Development of the communication management plan
- Development of standards for handling issues, chaos, conflicts, grievance, and distract ion which exist with the employees.
- Iss Smoking policy: Helps in protecting the health of the employees from disease
- Harassment Policy: Resolving the issues of sexual harassment (Jilcha, 2010)
- Iss Performance Management Policy: It is used for getting quality of work from the employees
- Iss Induction policy: it is used for providing training and development program for the new employees (Burton, 2011)
- Emergency action plan: It helps in guiding what action should be taken by the employees if the situation of emergency occur such as fire breakdown, health emergency, and others (Bakri, Zin, Misnan, and Mohmmad, 2011).
a) The services provided to the Store manager of flagship store:
The newly designed WHS helps in resolving the issues of the store manager which exist with the management of supply and demand of thee product at the store house, underflow and overflow condition occurs with the management of the product, inefficiency in handling cash inflow and outflow details, division of roles and duties among the working employees, and others (Gilmore, 2015).
b) Benefits of New WHS system for ISS store
- The health and safety issues which exist at the store house can be effectively resolved
- Quality of output can be gained from the happy and satisfied labour
- Clear understandings in the duties and roles performed by the employees at work site location
- Effective record system
- Better management of communication between internal workers
- Development of the action plan for the workers
- The alarming system should be added with the WHS system so that the employees can handle situation of emergency with ease without any chaos.
- Deployment of training program for educating ethical conduct at work place
|
Who |
What |
When |
Where |
Outcome |
|
Top Executive |
Division of roles and responsibilities Allocation of resources and authority Implementation of WHS system Reviewing of WHS performance |
Once Weekly Monthly |
Head Office |
Smooth operational work Flow at site location |
|
General Manager |
Prepare action plan Maintain Safety standards Review the performance of safety standards |
Once Monthly Periodically |
Site Location |
Increased satisfaction level of the working employees to provide quality output |
|
Safety Leaders |
Develop a leadership plan |
Once |
Site Location |
Resolving social issues |
|
Line Manager |
Assessment of risk |
Periodically |
Site Location |
Development of risk mitigation plan |
|
Supervisor |
Monitoring of the WHS performance |
Periodically |
Site Location |
Measuring the performance |
|
Audit and risk Committee |
Assessment of risk |
Periodically |
Site Location |
Development of risk mitigation plan |
|
WHS committee |
Monitoring of the WHS performance Requirement of change |
Periodically |
Site Location |
Measuring the performance Required changes done |
|
Particular |
Description |
|
Core Elements |
· Knowledge required for developing safety procedure · Identifying risks and hards associated with the project · Managing supply and demand of resources · Eliminating risks associated with safety |
|
Relevant Standards |
· 2011 work health and safety act · 2017 occupational health and safety regulation |
|
Legislative Requirement |
Code of practice: It helps in providing information related to the standards used for providing health and safety equipment at work place (Australian council of health care standards, 2013) Legislation act: 2011 work health and safety act and 2017 occupational health and safety regulation Explosive Act: Compensate if explosive occurs during working hours at site location Accommodation act: Give Place to live if agricultural premises are used. |
|
WHS Policy Requirement |
· Development of the standards for employees health and safety · Development of the standards for quality of work output required from the workers · Development of risks mitigation plan to resolve risks proactively · Framework for enhancing decision making capabilities of the top executives · Development of the communication management plan · Development of standards for handling issues, chaos, conflicts, grievance, and distract ion which exist with the employees. |
|
Communication Framework |
Communication plan should be developed for top executives, general manager, safety leaders, Line manager, supervisor, team leader, Audit and risks committee, and Executive work health and safety committee |
|
Meeting with internal and external Requirement |
Regular meetings helps in analysing the changes required in the WHS system for keeping it updated according to the requirement of the employees. |
The analysis of the case study helps in the development of the effective WHS which is required for organization to improve the performance of their employees at work place. The employees should be made aware about the implementation of the WHS system at the work place so that they prepare themselves to work in the new environment (Aged and Community Services, 2014). The alarming system should be added with the WHS system so that the employees can handle situation of emergency with ease without any chaos. The control measures should be taken to resolve risks associated with the working environment in handling different site working effectively.
Conclusion:
The proposed WHS system helps in handling the health and safety issues effectively which will be faced by the employees with the expansion of the Piston company at different location of Victoria, New South Wales, and Queensland. The newly designed WHS helps in resolving the issues of the store manager which exist with the management of supply and demand of thee product at the store house, underflow and overflow condition occurs with the management of the product, inefficiency in handling cash inflow and outflow details, division of roles and duties among the working employees, and others. The development of Work Health safety management program results into successful expansion of the enterprise because the production capability of the firm can be improved with the successful efforts of the happy and satisfied labour working at the service station situated in different region.
References:
Aged and Community Services. (2014). Community workers: Work Health and safety guidelines. Retrieved from https://www.safework.sa.gov.au/uploaded_files/CommunityWorkers.pdf
Australian council of health care standards. (2013). Risk management and Quality improvement hand book. Retrieved from https://www.achs.org.au/media/69305/risk_management_and_quality_improvement_handbook_july_2013.pdf
Bakri, A., Zin, R., Misnan, M., and Mohmmad, M. (2011). Occupational safety and health management system: Towards development of safety and health culture. Retrieved from https://www.researchgate.net/publication/242326455_OCCUPATIONAL_SAFETY_AND_HEALTH_OSH_MANAGEMENT_SYSTEMS_TOWARDS_DEVELOPMENT_OF_SAFETY_AND_HEALTH_CULTURE
Burton, J. (2011). WHO Healthy workplace: Framework and model. Retrieved from https://www.who.int/occupational_health/healthy_workplace_framework.pdf
Caldwell, J. (2015). Health and safety. Retrieved from https://technology.infomine.com/reviews/HAS/welcome.asp?view=full
Gilmore, D. (2013). Safety management in the construction industry. Retrieved from https://www.cpwr.com/sites/default/files/publications/SafetyManagementinConstructionSMR-2013_0.pdf
Jilcha, K. (2010). A literature review on global occupational safety and health practice and accidental severity. Retrieved from https://www.ijqr.net/journal/v10-n2/4.pdf
Kozlowski, S. (2011). Work Groups and Teams in Organization. Retrieved from https://digitalcommons.ilr.cornell.edu/cgi/viewcontent.cgi?article=1396&context=articles
Muthuviknesh, R., and Kumar, A. (2014). The effects of occupational health and safety management in work environment. Retrieved from https://www.ijarcsms.com/docs/paper/volume2/issue6/V2I6-0040.pdf
Potocki, K., and Brocato, R. (2014). A system of management for organizational improvement. Retrieved from https://www.jhuapl.edu/techdigest/td/td1604/Potocki.pdf
Public sector Management Office. (2016). Implementing a workplace health and well-being program. Retrieved from https://www.dpac.tas.gov.au/__data/assets/pdf_file/0006/123855/Ministerial_Direction_23_Guidelines.pdf
Safe work Australia. (2012). Work Health and safety consultation, cooperation and coordination. Retrieved from https://www.utas.edu.au/__data/assets/pdf_file/0006/417129/safety_consultation_code.pdf
Thomas, M., and Thomas, W. (2012). A systematic review of the effectiveness of safety management system. Retrieved from https://www.atsb.gov.au/media/4053559/xr2011002_final.pdf
Wazir, W. (2013). Challenges of implementing health and safety programmes in Kenya. Retrieved from https://chss.uonbi.ac.ke/sites/default/files/chss/KQ%20PAPER%2013.pdf
Zanko, M. and Dawson, P. (2012). Occupational health and safety management in organization: A review. Retrieved from https://ro.uow.edu.au/cgi/viewcontent.cgi?article=3884&context=commpapers
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