Discussion
Discuss about the Bachelor of Information and Communication Technology.
Good interpersonal skills play a key role in achieving success in any field. In the opinion of Joachims et al. (2017), Communication skills are required for improving the relationship between clients and employees of the organization. In accordance with the opinion of Habermas (2015), good communication skills helps the business firms to expand their business operations. In this particular study, the significance of communication skills is discussed in the context of health and social care industry. It has been noticed that interpersonal skills required for active listening, feedback as well as questioning are explained in this study. Apart from this, an assessment on benefits of active listening, feedback and questioning has been conducted here in the context of health and social care sector.
In accordance with the opinion of Black, Rodin and Zimmermann (2017), active listening is the process of listening consciously and developing the interaction. In other words, active listening refers to the capability of listening effectively to what the other individual is saying. In this context, Black Rodin and Zimmermann (2017) commented that there are certain ways by which active listening can be developed. From the perspective of Joachims et al. (2017), by paying attention to the speaker, one can improve his or her listening abilities. It has been observed that Non-verbal signs are often used in this communication process. By using proper body gestures, active listening can be developed. Facial expressions are the most form of body language that are used by active listeners. In addition to this, by providing feedbacks to the speaker, it is possible to improve one’s ability to listen actively.
It is required for the active listener to let the speaker finish whatever he is saying prior asking questions. Interruption need to be avoided by the listener as it creates frustration within the speaker thereby limiting the complete understanding of the message. By responding appropriately, it is possible for a person to improve his or her active listening abilities. Wooten and Ulrich (2017) commented that active listening will aid the speaker to share their feelings in front of the listener. For example, active listening allows the patient to open up their health issues in front of medical practitioners very easily. This approach helps the medical practitioner to give medication based on the patient’s disease.
In the opinion of Bodie et al. (2015), active listening eliminate the chances of misunderstandings and miscommunication. For instance, effective active listening enables the person to understand the instructions of highly experienced doctors properly thereby eradicating the possibilities of misunderstanding that might occur between patient and the doctor. On the contrary, Habermas (2015) commented that active listening resolves the conflict. For instance, conflicts can be avoided or it can be resolved in health and social care sector through applying the technique of active listening.
Conclusion
In accordance with Attridge (2017), feedback can be explained as the receiver’s response to an interpreted message. From the perspective of Black, Rodin and Zimmermann (2017), feedback establishes and maintain interaction with others. Feedbacks should be given to a person or company on a regular basis. This approach will increase the effectiveness of feedback. In this context, feedback can be classified into positive feedback and negative feedback. In this context, it can be commented that fruitful feedback has advantages for a giver, receiver and the business firm.
According to Wooten and Ulrich (2017), feedbacks motivates the workforce of the organization to give their best input in the organization. It has been observed that negative feedbacks collected from the workforce of the respective organization enables the management to identify its loopholes and take measures accordingly. For instance, if a employees of a healthcare setting are complaining that that their not receiving any kind of rewards or appraisals for their better performance, then it is the duty of healthcare management to introduce appraisal system for encouraging them to give their best performance on a regular basis.
Joachims et al. (2017) asserted that Skilled professionals working in the company wants to feel valued as well as appreciated when company’s managers asks them to share their valuable feedbacks that will aid the management to undertake significant business decisions in their life. For example, feedbacks of the employees regarding the security system of a health and social care setting enables the managers to formulate effective healthcare plans facilitated with effective security systems. On the other hand, Bodie et al. (2015) opined that feedbacks from customers and other stakeholders are usually used for strengthening working relationship with the managerial section of the respective company. In this regard, it can be stated that it is a useful tool for learning continuously. It is see that constant feedback enables the health and social care setting to formulate effective strategies, develop the quality of healthcare services. Not only this, regular feedbacks also establishes a two-way interaction between healthcare managerial section and its employees as well as clients (Beebe, Beebe and Redmond 2014).
In accordance with Altabef et al. (2017), questioning is an important aspect of communication. Asking questions to someone or interviewing someone is known as questioning ( Attridge 2017). In order to collect information, questions are asked by one person to another person. For example, if a doctor asks a patient how long does he was suffering from fever, that means, the doctor wants to know whether it is a viral fever or it is a typhoid fever. It is seen that questioning is also done by a person for clarifying the point.
In accordance with the opinion of Altabef et al. (2017), questioning is done at the time of conducting interviews. In case of proposition as well as presentation, a person queries another person. In order to test the knowledge of a person, questioning is done by another person. In this regard, Wooten and Ulrich (2017) commented that this questioning mainly happens at the interview board. As for example, context-specific questions are asked by the interviewers of a health and social care organization to the candidates. In order to test the knowledge of the candidate regarding the health and social care industry, the interviewers asks the interviewee to state to some of the health and social care laws (De Janasz et al. 2014). In the opinion of Wooten and Ulrich (2017), questions are asked to a person in order to show interest in other individual. As for example, if any nurse questions the patient about the background, that means the nursing professional is attempting to show interest in the patient. In this context, it can be stated that questioning enables the establish a trustworthy relationship between the person who is asking questions and the person who is answering. This is one of major advantages of questioning (Baker et al 2013).
Conclusion
From the above discussion, it can be concluded that active listening, questioning as well as feedbacks are key factors that increases the effectiveness of communication. It has been observed that active listening, feedback as well as questioning strengthens the relationship between managers, employees and clients of any industry including the health and social care sector. It has been found that effective non-verbal forms of communication such as good eye contact, proper body gestures, and appropriate body language are used for making the active listening and feedback more fruitful. In this context, it can be stated that effective communication can help the health and social care settings to attract more clients for accessing their treatment facilities and other health services.
References
Altabef, D., Meier, S., Reynolds, A., Delucia, J. and Friedling, L., 2017. Therapist response to a distressed client: Differences in active listening and changes in negative affect. Counselling and Psychotherapy Research, 17(3), pp.234-239.
Attridge, D., 2017. Introduction: Derrida and the questioning of literature. In Acts of literature (pp. 1-29). Routledge.
Baker, A., Perreault, D., Reid, A. and Blanchard, C.M., 2013. Feedback and organizations: Feedback is good, feedback-friendly culture is better. Canadian Psychology/Psychologie Canadienne, 54(4), p.260.
Beebe,SA, Beebe, SJ and Redmond, 2014. Interpersonal Communication: relating to others, 7,Allyn and Bacon, Boston.
Black, S., Rodin, G. and Zimmermann, C., 2017. Comfort, Connection and Music: Experiences of Music Therapy and Inter-Active Listening on a Palliative Care Unit. Music and Medicine, 9(4), pp.227-233.
Bodie, G.D., Vickery, A.J., Cannava, K. and Jones, S.M., 2015. The role of “active listening” in informal helping conversations: Impact on perceptions of listener helpfulness, sensitivity, and supportiveness and discloser emotional improvement. Western Journal of Communication, 79(2), pp.151-173.
De Janasz, SZ, Crossman, J, Campbell, N and Power, M, 2014. Interpersonal skills in organisations, 2, McGraw-Hill Education, North Ryde, MSW.
Habermas, J., 2015. Communication and the Evolution of Society. New Jersey: John Wiley & Sons.
Joachims, T., Granka, L., Pan, B., Hembrooke, H. and Gay, G., 2017, August. Accurately interpreting clickthrough data as implicit feedback. In ACM SIGIR Forum (Vol. 51, No. 1, pp. 4-11). Acm.
Wooten, J.O. and Ulrich, K.T., 2017. Idea generation and the role of feedback: Evidence from field experiments with innovation tournaments. Production and Operations Management, 26(1), pp.80-99.
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