PMBoK Knowledge Areas – Managing Change
Discuss about the Bring Project And Change Management Roles Into Sync.
PMBoK Knowledge Area |
Type of Change |
Occurrence of Change |
Corrective Action |
Impacted Deliverables |
Project Scope management |
Change in the Project Requirements |
Project Execution Stage |
Regular communication with the project sponsor and review of the project progress and requirements incorporation |
Project Plan, Final Application Release |
Project Time Management |
Change in the Project Requirements/Resource Availability |
Project Execution Stage |
Regular communication with the project sponsor and review of the project schedule & gap analysis |
Project Plan, Final Application Release |
Project Cost Management |
Change in the Project Requirements/Resource Availability |
Project Execution Stage |
Regular communication with the project sponsor and review of the project budget & gap analysis |
Project Plan, Final Application Release |
Project Quality management |
Change in the Quality Standards & Policies |
Project Control Stage |
Quality verification and validation activities throughout project lifecycle |
Quality Management Plan |
Project Risk Management |
Change in the Security Measures and Protocols |
Project Execution Stage |
Security testing |
Risk Management Plan |
Project Communication management |
Change in Project Requirements |
Project Planning Stage |
Defining communication schedule and guidelines right in the initiation phase |
Project Plan, Final Application Release |
Project Human Resources Management |
Change in Organizational Policies during the project timeline |
Entire life cycle of the project |
Resource assessment and discussions at regular intervals |
Final Application Release |
Project Stakeholders Management |
Change in Communication Schedule & Mode of Information Exchange |
Project Planning & Control Stages |
Regular communication with the project stakeholders |
System Documentation & Release |
Project Procurement management |
Change in Market Trends & Prices |
Project Planning & Execution Stages |
Supplier Relationship Management (SRM) tools |
Supplier Contracts |
Project Integration Management |
Change in Project Schedule & Budget |
Project Control & Closure Stages |
Regular communication with the project sponsor and review of the project progress |
Final Application Release |
Negative Risk: There may be changes in the security protocols and measures being implemented in the project which may lead to the presence of security vulnerabilities and loopholes. As a result, the security of the video game delivery project and the information sets may be put at risk. The project team will be required to install additional security applications and components to make sure that the data sets are kept protected (Padar, Pataki and Sebestyen, 2017).
Positive Risk: There may be changes in the price of tools and equipment to be procured and the prices may drop. This will lead to enhancement in the cost-effectiveness of the project.
Technology is witnessing major changes and there are newer technical tools being implemented. The organization may set up its social media channel which may be launched and integrated with the project communications (Parker et al., 2013).
These changes will be required to be informed to all the project resources and stakeholders so that they may stay connected with each other and share information using the social media channels as and when they like.
Schedule/Budget overrun may be observed in the execution stage of the project. It will be require revising the pending project activities and the occurrence of their execution in the project timeline.
The Work Breakdown Structure after the execution stage at which such a risk would be detected will be required to be updated. The new WBS shall focus upon the adherence to the earlier estimated schedule and budget so that there may be minimum gaps in the entire process (Shaw, 2015).
Tuckman provided a model that may be applied in the business organizations for managing the teams associated with the projects. There are various stages that have been defined as forming, storming, norming, performing, and adjourning.
There are several conflicts that have been observed in the video game delivery project among the team members which has left them in the storming phase of the Tuckman’s model.
The conflicts among the members of the project team are observed in the project planning stage. There are various methodologies that may be adopted in the video game delivery project for system development and project management. There are resources that are supporting different methodologies. Also, there are varied techniques available for schedule estimation and budget estimation, such as bottom-up technique, top-down approach, time-phased budget, etc. The preferred strategy to apply in this case is also a matter of conflict.
Example Changes
The strategy that shall be adopted to resolve these conflicts among the team members shall include enhanced reporting and communication. The Project Manager must facilitate daily team meeting wherein the resources shall be allowed to report such conflicts to the management. There shall be enhanced team collaboration maintained by the Manager so that the matters may be reported well in time. The Project Manager shall listen to the perspective and viewpoints of every party involved and shall resolve the conflicts by discussing the matter with the subject experts. The word of the Project Manager shall be considered final and must be accepted by one and all (Kumar, Deshmukh and Adhish, 2014).
In the case of failure of conflict resolution, there may be various sorts of action that the resources may choose to perform. If the most experienced team member threatens to leave the project then it would have adverse implications on the project elements, such as project status and progress, ability to meet the project deliverables, motivation of the project team members, and management of the project and its resources.
There are some of the risk management tools that may be utilized by the senior officials and managers to control such a situation. The resources shall be regularly assessed on the basis of the performance measurement tools. The managers shall also carry out one on one discussion with the resources at regular intervals so that the matters of concern and conflicts are reported in a timely manner. There are also automated tracking tools that shall be used in the projects. SWOT (Strength, Weaknesses, Opportunities, and Threats) analysis shall also be carried out to understand the various factors associated with the project and its resources. The results shall be incorporated to define the project strategies and techniques that must be adopted in conflict resolution.
The personality profile that was evaluated after taking the Keirsey assessment is Guardian. The core characteristics include cautious, dutiful, hard-working, stabilized, responsible, loyal, seekers of justice, and helpful.
However, as a Project Manager, there are additional skills that are necessary to succeed in managing and controlling the project resources, stakeholders, and the requirements associated with the project. It is necessary for the Project Manager to have critical thinking and decision-making skills which were found to be lacking. These skills are necessary as there are several risks and changes that may come up in the projects. These changes may lead to the disturbances and hindrances in the project progress if not managed carefully. The Project Manager shall therefore try and improve upon the development of decision-making, critical thinking and analytical skills.
Risk Management Plan
Wideman has provided four types of project leaders or project managers that are present in the business organizations. These include The Explorer, The Driver, The Coordinator, and The Administrator. These types have been defined on the basis of the skills and expertise of the manager of the leader and the role that is performed by the resource during the project timeline.
The Keirsey assessment provided the personality type as Guardian that best fits with the coordinator type as defined by Wideman. Both of these personality types focus upon the management and facilitation of the teams so that the collaboration of the members in the project team is enhanced. Every member in the project team has his or her own set of ideas and concepts that need to be listened and acknowledged. The inclusion of these ideas by the team members may prove to be beneficial for the project success as well (Wideman, 2002). The Coordinator type promotes the same and so does The Guardian type. The Project Manager in such cases ensures that the resources are best motivated in the teams and have maximum satisfaction levels as well. However, there is a lack of innovative spirit that is associated with these personality types as they are not subject to change in terms of the leadership style and approach. It is one of the areas that shall be worked upon as there is no standardized style that may be applied to all the project irrespective of the resources involved and project type.
The personality profile that was evaluated after taking the Keirsey assessment is Idealist. The core characteristics include trusting, kind-hearted, authentic, inspirational, giving, enthusiastic, and wise (Keirsey, 2018).
However, as a Project Manager, there are additional skills that are necessary to succeed in managing and controlling the project resources, stakeholders, and the requirements associated with the project. It is necessary for the Project Manager to have problem-solving and creative thinking skills which were found to be lacking. These skills are necessary as there are several risks and changes that may come up in the projects. These changes may lead to the disturbances and hindrances in the project progress if not managed carefully. The Project Manager shall therefore try and improve upon the development of problem-solving and creative thinking skills.
Wideman has provided four types of project leaders or project managers that are present in the business organizations. These include The Explorer, The Driver, The Coordinator, and The Administrator. These types have been defined on the basis of the skills and expertise of the manager of the leader and the role that is performed by the resource during the project timeline.
The Keirsey assessment provided the personality type as Idealist that best fits with the driver type as defined by Wideman. Both of these personality types focus upon achieving the end goals of the project by following a methodology that may involve least number of conflicts and disputes among the members in the project team. These resources tend to follow a well-planned and directed approach and it becomes easier to manage the resource with similar set of skills. These resources are also action-oriented and hard-working in nature so that the project objectives may be achieved by them. However, the lack of the spirit to innovate and come up with an alternate scheme and style in certain cases remains missing in such cases. It is necessary that the resource develops such styles so that the incorporation of the latest set of technical and non-technical tools and strategies may be done in the projects. This will ensure better management and leadership activities throughput the project lifecycle.
References
Keirsey (2018). Keirsey Temperament Assessment. [online] Keirsey Temperament Assessment. Available at: https://keirsey.com/temperament/idealist-overview/ [Accessed 14 May 2018].
Kumar, S., Deshmukh, V. and Adhish, V. (2014). Building and leading teams. Indian Journal of Community Medicine, 39(4), p.208.
Padar, K., Pataki, B. and Sebestyen, Z. (2017). Bringing project and change management roles into sync. Journal of Organizational Change Management, 30(5), pp.797-822.
Parker, D., Charlton, J., Ribeiro, A. and D. Pathak, R. (2013). Integration of project-based management and change management. International Journal of Productivity and Performance Management, 62(5), pp.534-544.
Shaw, D. (2015). Managing dualities in organizational change projects. Journal of Change Management, 16(3), pp.201-222.
Wideman, R. (2002). Project Teamwork, Personality Profiles and the Population at Large: Do we have enough of the right kind of people?. [online] Maxwideman.com. Available at: https://www.maxwideman.com/papers/profiles/profiles.pdf [Accessed 14 May 2018].