Primary and Secondary Data Collection Methods
Identify and evaluate the interpersonal communication issues in your participant’s organisation from the employee’s point of view.
The tern interpersonal communication indicates the process that helps the people to exchange the feelings, information and meaning through the non-verbal and verbal messages (Trevarthen, 2017). This is the process in which the face to face communication is being done. Decision making, negotiation, listening skills, non-verbal and verbal communication are being involves in the interpersonal communication practices (Walther et al. 2015). In the case of interpersonal communication, the knowledge and information are being exchanged, therefore, through this process people get the chance to share their experience to others as well as the person also gain the knowledge. In this study, it has been identified that the interpersonal communication skills are very important in an organizational development. Here the issue regarding the interpersonal communication skills have been introduced in the case of implementing the corporate plan. Depending on the recent interview with managing director of Power Education the issue faced by the organization have been analysed. Depending on the findings the study has provided the required recommendations, which will be helping the organization in the case of dealing with the internal issues
Data analysis methods can be classified in two parts. Primary data collection and secondary data collection (Taylor, Bogdan and DeVault 2015). In the case of primary data collection survey and interview methods are being applied. On the other hand, in the case of secondary data analysis method, the information are being collected from the authentic sources (Esquivel et al. 2017). In this study, primary data collection method has been applied. In this research, I have selected the company named Power Education, which is a popular educational consultancy in the Australian market. I have decided to use primary data collection method in my research. As my research has highlighted the interpersonal communication issues, therefore, I have decided to conduct the interview with managing body of the company. I have got the appointment from the assistant of David Thomas, who is board of director of the company. I have taken the permission for recoding the interview. As my project is based on the Interview with the board of director of the selected organization has been arranged. During the interview session, the voice of the employee of the organization has been recorded. In order to conduct the research the descriptive method has been followed. Through the face to face interview session of near about 13 minutes, the interviewee has provided the full details about the organization and its operations. By maintaining the ethical consideration, the name of the employee and the name of the organization has not been used. The interviewee has not been forced to participate in the interview process. In order to conduct the research various limitations have been faced by me. As the interview session is being developed depending on the particular person, therefore I have faced difficulties for getting the appointment of the board of director of the company. It was a lengthy process and has delayed my project. If the research had taken less time, other the interview with the other important chairpersons of the company could have been done. The information, which I have got would have been more authentic. On the other hand, before starting the interview, I had to sign in different legal papers of the company, so that the copyright issues will not occur.
Interview with Power Education’s Managing Director
The interview has done on the board of director of powered Education named David Thomas. The company is a domestic MA education consulting organization. The company works to provide training to the students for developing strong professional career. The company was found in 2011. The company provides job. This is the largest International training and education consulting agency which is based in Australia. The company has started providing its service in Bangladesh, India, middle-east and other countries. In order to increase the popularity in the market, the company has taken various initiatives. Social media can be considered as one of the important marketing tool of this organization. Not only the facebook, through tweeter, different news articles and company website it gets connected with the students. As the student satisfaction is the main motive of the organization, therefore, for providing better service to the students, it arranges meetings in every Wednesday in the week. In this meeting the important information and demands of the students are being analysed. It has been also mentioned in this study that there are various types of development of the company is being analysed in this study. In order to develop strong communication with the employees in the workplace, the company named Powered Education arranges different meetings, where the doubt of the students are being cleared. From the interview, it has been analysed that company works in the organized way.
They have recruited a special executive service so that the doubt or quarries of the students can be solves through Email. David has also mentioned that they work as different teams in the organization. Different teams handle different responsibilities. A team collects all the educational document if the students who want to come to Australia for higher education. Another team works analyse the financial documents as well. The third team contacts with the university and start the admission process. In the final stage, the higher authority processes the Visa of the student. This is the process which has made the operations more organized. The study has already discussed that in every week Wednesday the meeting is being arranged, therefore for making these meetings more attractive powerpoint presentations are being done by the employeescompany. This is the strategy of the organization to analyse if the point of view of the employees of the organization.
On the other hand, it has been identified that the financial status of the company is being disclosed with the staffs. They are also being involved in the decision making process of the company. For maintaining its popularity among the students, the company focuses on the arranging different seminars with expert lecturers in different branches of the company. As per the interviewee, this process is very effective in the case of dealing with the students. On the other hand, for providing the information regarding the vacation, leaves and university-related updates, the company uses its notice board, from which the employees, as well as the students, get the information related to the organization. It has been identified in this interview session that the issues regarding employee absence for family traffic or sickness, the other team members try to fill up the work deficit. This process helps the company to maintain a friendly atmosphere in the organization.
Organizational Structure and Marketing Strategies of Power Education
After analysing the study, it has been analysed that the company Power Education follows the organized structure in the workplace, which is very effective in the case of dealing with the internal organizational issue. In the current situation. Development of communicational skills is very important in order to develop the interpersonal relationship. For informing the employees about their job responsibilities, the company arranges meetings in every week and allows the employees to present their views through the presentation. Through this audiovisual process, the listeners get involved in the process (Gallois and Giles 2015). This can be said that through the presentation the company will get the chance to develop the communicational skill of the employees. The marketing strategy of the company has been analysed by me. The company only focus on online marketing strategy. In the current scenario, marketing through the social media considered as the effects in the case of increasing the popularity in the market I believe, with the online marketing, the company can focus on direct marketing practices. As per my knowledge, if the organization will adopt the social exchange theory, this will be beneficial for the organization (Hall and Davis 2017).
During the interview, the interviewee has discussed various activities in the organization. However, any kind of competitive advantages related information has not been provided by the interviewee. During the interview session, I have analysed that David Thomas has not mentioned about and reward or recognition offers in the company. I believe this is very important in the case of engaging a large number of employees in the organization. I have also analysed that the meeting is being conducted with the employees who are not sufficient for analysing the point of view of the employees about the organization. This is very clear that the employees will not discuss anything wrong about the organization when the lecturers and students will be present at the meeting. Therefore, for developing a strong relationship, the company needs to focus on arranging special meetings for analysing the needs and demands of the employees. I believe, this process will be beneficial for developing the interpersonal relationship, this is very important. I have also analysed that the cultural diversification in the organization. During the interview, I have noticed that the interviewee is from Bangladesh not from Australia. Therefore this can be said that the cultural gap in the organization can influence the communication gap.
Challenges and Recommendations for Power Education
In this study, it has also been mentioned that for increasing the involvement of the students in the activities of the organization, the company arranges different seminars, where the lecturers from different countries participate and discuss their solutions with the students. On the other hand, the company also provides training to the students for developing their professional career. This increases the cultural diversification in the organization. In this situation, the proper relationship is needed to be the focus among the employees for bringing the interpersonal communication development. Therefore, this can be said that the company needs to focus on increasing the involvement of the students in order to maintain its popularity in the market. As the company provides services to the students from foreign countries, therefore there are many students who are not being able to communicate properly due to their physical disabilities. In this situation, the Symbolic interaction theory can be used by the organization for providing better service to all kind of deserved students.
Conclusion
In the above study, it has been identified that the development of interpersonal communication is very important in the organization. In this study, the company named Power Education has been mentioned that the company has adopted various initiatives in the case of bringing the operational development in the organization. On the other hand, it has also been identified that as the communicational development the organization involves its employees in the presentation process. In this study, it has also been analysed that the cultural diversification also impacts on the interpersonal communication process in the organization. This can be said that the company needs to focus on introducing the other communicational practices in the case of developing the organization. in this study, it has also been mentioned that different meetings are being arranged by the company in the case of managing the operational activities, where the employees play an important role to resent the views of the company through power point presentation. Although this is effective, the company should focus on arranging different meetings for the employees, so that they will be able to discuss their needs and demands with the managing body. This strategy is very effective in the case of developing a healthy relationship between the employee and the employers. As the company only focuses on online marketing, therefore in this study it has been suggested that if the company will get the chance to increase its popularity in the better manner
Reference list
Certo, S.C., 2018. Supervision: Concepts and skill-building. McGraw-Hill Education.
Childress, S., 2018. The Letter writing process as interpersonal communication for relational reconciliation.
Cunningham, S., Bartesaghi, M., Bowman, J. and Bender, J., 2017. Re-Writing Interpersonal Communication: A Portfolio-Based Curriculum for Process Pedagogy and Moving Theory Into Practice. International Journal of Teaching & Learning in Higher Education, 29(2).
Deming, D.J., 2017. The growing importance of social skills in the labor market. The Quarterly Journal of Economics, 132(4), pp.1593-1640.
Esquivel, M.I.V., Tjernstad, C.D.B., Mac Quarrie, A. and Tamariz, M.I., 2017. Personal growth and leadership: Interpersonal communication with mindfulness into action. In Encyclopedia of Strategic Leadership and Management (pp. 507-525). IGI Global.
Gallois, C. and Giles, H., 2015. Communication accommodation theory. The international encyclopedia of language and social interaction.
Hall, J.A. and Davis, D.C., 2017. Proposing the communicate bond belong theory: Evolutionary intersections with episodic interpersonal communication. Communication Theory, 27(1), pp.21-47.
Jackson, D. and Wilton, N., 2016. Developing career management competencies among undergraduates and the role of work-integrated learning. Teaching in Higher Education, 21(3), pp.266-286.
Jackson, D., 2015. Employability skill development in work-integrated learning: Barriers and best practice. Studies in Higher Education, 40(2), pp.350-367.
Jackson, D., 2015. Employability skill development in work-integrated learning: Barriers and best practice. Studies in Higher Education, 40(2), pp.350-367.
Key, L.E. and Noble, B.P., 2017. Course in general linguistics. Macat Library.
Kurtz, S., Draper, J. and Silverman, J., 2016. Teaching and learning communication skills in medicine. CRC press.
Samovar, L.A., McDaniel, E.R., Porter, R.E. and Roy, C.S., 2015. Communication between cultures. Nelson Education.
Trevarthen, C., 2017. The function of emotions in early infant communication and development. In New perspectives in early communicative development (pp. 48-81). Routledge.
Walther, J. B., and Valkenburg, P. M. 2017. Merging mass and interpersonal communication via interactive communication technology: A symposium. Human Communication Research, 43(4), 415-423.
Walther, J.B., Van Der Heide, B., Ramirez, A., Burgoon, J.K. and Peña, J., 2015. Interpersonal and Hyperpersonal Dimensions of Computer?Mediated Communication. The handbook of the psychology of communication technology, pp.1-22.
Order an Essay Now & Get These Features For Free:
Turnitin Report
Formatting
Title Page
Citation
Outline
