Customer Information System Development For TOSIG

Title

Discuss about the Customer Information System Development for TOSIG. 

The project charter is an important document that comprise of the various information like scope overview, business case, background, milestone schedule with acceptance criteria, risks, assumptions, and constraints. The following project charter is made on the project of Customer Information System Development for TOSIG. It would help in achieving the final project deliverable by using the implication of the project management principles and activities.

The title of the project is ‘Customer Information System Development for TOSIG.

The project in scopes the development of the initiation documents, designing of the system, planning for the implementation, developing the system, testing the system, and final closure of the project for the Tier One Suppliers Insurance Group so that they can implement the customer information system for their operations.

The organization of Tier One Suppliers Insurance Group (TOSIG) requires the implication of the effective alignment of the activities favouring the utilization of the improved operation development. The successive alignment of the operations in TOSIG has resulted in developing the needs of implementing the effective alignment of the activities. The need of the customer information system for the organization had been resulted due to the implication of the technology based operation.  

The Customer Information System Development for TOSIG project follows the iterative agile methodology and it has 6 phases namely initial phase, plan phase, design phase, execution phase, test phase, and closing phase. The completion of these phases would result in forming the final project deliverable of the customer information system. The 1^st phase of the project is initial phase comprising of the activities of analysis of the requirements, project initiation document is made, project charter document is made, documents are submitted, and project kick off. The 2^nd phase of the project is plan phase comprising of the activities of plan outline is developed, plan outline is reviewed, complete plan is made, and plan is approved. The 3^rd phase of the project is design phase comprising of the activities of design outline is made, design outline is reviewed, complete design is made, and design is approved. The 4^th phase of the project is execution phase comprising of the activities of database for system is developed, data is migrated, development of UI, programming the functions, development of complete system, and system development is completed. The 5^th phase of the project is test phase comprising of the activities of alpha testing, beta testing, function testing, documenting the test results, analysis of the test results, and test phase is completed. The 6^th and final phase of the project is closing phase comprising of the activities of training of the employees, final reports are made, final reports are submitted, sign off, and project is closed.

Scope Overview

The following is the time schedule with the milestones of the project of Customer Information System Development for TOSIG,

Table 1: Project Schedule with highlighted milestones

The six phase of the project namely initial phase, plan phase, design phase, execution phase, test phase, and closing phase has six milestones of project kick off, plan is approved, design is approved, system development is completed, test phase is completed, and project is closed respectively. The achievement of these milestones would require attenuation of some criteria of,

1. Complete documentation of the initial documents and signed off the project manager for approval
2. Approval of the project plan from the project manager by the help of feasibility study
3. Achievement of the sustainable design as tested by the help of simulation test results done in the project
4. System developed would be compatible for the operations that are being done in TOSIG organization
5. Test results have shown that the customer information system would be integrated successfully for the organization
6. Sign off the developed final reports that would help in shaping future projects and activities for the organization

The project risks are the factors that have direct impact on the operations of the Customer Information System Development for TOSIG project and it would hinder the implication of the successive development and alignment. The various risks of the project have been shown in the following table,

The assumptions of the project of Customer Information System Development for TOSIG are given below,

1. All resources required for the project would be enough for the completion of the project
2. The project has a feasible plan and it would be completed in that estimated budget and expected schedule duration
3. Human resources included in the project would work together and complete the effective activities required for the achievement of the final project deliverable

The constraints of the project of Customer Information System Development for TOSIG are time, resources, system development knowledge, and operational capability of the system developed with the operations of the TOSIG.

The project of Customer Information System Development for TOSIG is an IT project and the stakeholders of the project can be divided into three classifications of governance, managerial, and operational. The list of the stakeholders are given below,

Conclusion

It can be concluded that the proper project charter document for the project of Customer Information System Development for TOSIG had been helpful for the conveyance of the information and the alignment of the effective documentation process. The project charter document comprised of the following information,

1. Scope Overview
2. Business Case
3. Background
4. Milestone Schedule with acceptance Criteria
5. Risk Assumptions and Constraints
6. Stakeholder List

This information had been helpful for the development of the final project deliverable and the alignment of the activities that had been favourable for the achievement of the effective project plan development.

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