The Importance of Communication Skills in the ICT Industry
Discuss about the Communication and Thoughts.
The process of communication forms an important part of not only the personal lives of the various individuals but also their professional lives (McNaughton and Light 2013). In the present world of technological advancement it is generally seen that the level of success attained by a particular individual depends on the kind of communication skill which the concerned individual person possesses (Peeraer and Van Petegem 2012). Therefore, it would be apt to say that the process of communication or more appropriately the skill of effectively communicating with the other individuals has emerged as one of the major area of interest in the present times. The “Information and communication technology” is one such field which requires the use of effective communication skills on the part of the individuals who are involved in this particular industry (Yan et al. 2013). This essay will try to highlight the key interpersonal communication skills which are important to excel in this particular field.
The “Information and communication technology” is one of the areas of the modern world which requires the constant use of the various kinds of communication skills (Bloom et al. 2014). The process of communication is forms an integral part of this particular industry and is required to effectively convey the messages as well as the other important kinds of information to the relevant people (Bloom et al. 2014). It is significant to note that the “Information and communication technology” is one which requires the constant use of the technique or the skill of effective communication more than any other industry and thus it becomes very important for the individuals belonging to this particular industry to develop the skill of effective communication. In the opinion of many people to be a good speaker or a good communicator for that matter a person should be a good listener (Bloom et al. 2014). Therefore, it is very important for the persons related to this particular industry to be good listeners and active listen to the information or the message which is being delivered to them or actively listen to the things which are being told to them during the process of a particular communication (Wang et al. 2014). Furthermore, it can be said that active listening skills plays a significant role in the personal development as well as the communication skill development of the individuals and at the same time helps the individuals to attain the relevant skills which would help them to sustain themselves in this particular industry (Wang et al. 2014).
Active Listening Skills
The concept of feedback is another significant feature which plays a key role during the process of effective communication. The primary use of the concept of various feedbacks which are given by the various individuals after an information or message is being delivered to them is to understand whether the information or the message which is being delivered to them has been understood by them or not (Robles 2012). Therefore, the various business organizations in this particular field of industry often resort to this particular method to understand whether the information delivered to them has been understood in the most effective manner or not (Robles 2012). As already mentioned the industry of the “Information and communication technology” is one which requires the constant use of the process of effective communication and therefore it becomes of paramount importance for the various individuals as well as the business organizations related to this particular industry to take the help of this particular method in a bid to understand whether the messages as well as the information which has been delivered by them has been understood in the most effective manner or not. It is significant to note that it is often seen that the messages as well as the information which are being delivered to the individuals are not being understood by them in the most effective manner and therefore the concept of feedback not only helps the concerned persons to understand whether the information delivered has been understood by them or not but at the same time helps them to understand whether any clarification is required on their part or not (Gao et al. 2012). Thus, in the opinion of many people this is one of the primary skills which the various individuals related to this particular industry need in a bid to not excel in this particular industry but also to sustain themselves in this particular industry (Gao et al. 2012).
The concept of questioning is another significant feature which forms an important part of the overall process of effective communication. The various questions which an individual asks during the process of a conversation shows the level of interest which that person has in the conversation which is going on or of which he or she is a part of (Daim et al. 2012). Furthermore, the act of questioning also helps the various individuals to clarify the things which he or she has not being able to understand during the course of the conversation (Daim et al. 2012). It is significant to note that many times the messages or the information which is being delivered to the individuals is not being properly understood by them in the most effectively and therefore it becomes very important for them to use the concept of questioning to effectively understand the message or the information which is being conveyed to them. Therefore, in the “Information and communication technology” industry it becomes very important for the individuals to learn the concept of questioning about the aspects of the information or the message which is being delivered to them. However, it is generally seen that the individuals get confused as to the things they need to question and thus end up questioning the very information which is being delivered to them (Daim et al. 2012). Therefore, it would be apt to say that the art of questioning would not only help the individuals related to this particular industry to understand the messages as well as the information which are being delivered to them but also to inculcate the skills which are required for the process of effective communication.
The Concept of Feedback
The above given interpersonal communication skills form the basis of the process of effective communication. Therefore, it can be said that it becomes very important for the individuals related to the “Information and communication technology” industry to inculcate as well as develop these skills so that they can develop the art of effective communication which forms the basis of this particular industry (Buabeng-Andoh 2012). Furthermore, these communication skills will act as a major advantage to the individuals as the art of effective communication is not only required in the “Information and communication technology” industry but in other industries as well as thus the number of options which the individuals will have will be significantly more (Buabeng-Andoh 2012).
To conclude, communication forms an important part of the lives of the individuals and in the present times it is generally seen that the future prospects of a particular individual depends on how good he or she is being able to utilize this particular tool. Furthermore, the art of effective communication becomes especially more important in the “Information and communication technology” which is dependent on the process of effective communication more than any other industry. Therefore, it can be said that the level of success attained by a particular individual in this particular industry will depend on the extent to which he or she has developed the skill of communication.
References
Bloom, N., Garicano, L., Sadun, R. and Van Reenen, J., 2014. The distinct effects of information technology and communication technology on firm organization. Management Science, 60(12), pp.2859-2885.
Buabeng-Andoh, C., 2012. Factors influencing teachers’ adoption and integration of information and communication technology into teaching: A review of the literature. International Journal of Education and Development using Information and Communication Technology, 8(1), p.136.
Daim, T.U., Ha, A., Reutiman, S., Hughes, B., Pathak, U., Bynum, W. and Bhatla, A., 2012. Exploring the communication breakdown in global virtual teams. International Journal of Project Management, 30(2), pp.199-212.
Gao, J., Xiao, Y., Liu, J., Liang, W. and Chen, C.P., 2012. A survey of communication/networking in smart grids. Future Generation Computer Systems, 28(2), pp.391-404.
Peeraer, J. and Van Petegem, P., 2012. Measuring integration of information and communication technology in education: An item response modeling approach. Computers & Education, 58(4), pp.1247-1259.
Robles, M.M., 2012. Executive perceptions of the top 10 soft skills needed in today’s workplace. Business Communication Quarterly, 75(4), pp.453-465.
Wang, C.X., Haider, F., Gao, X., You, X.H., Yang, Y., Yuan, D., Aggoune, H., Haas, H., Fletcher, S. and Hepsaydir, E., 2014. Cellular architecture and key technologies for 5G wireless communication networks. IEEE Communications Magazine, 52(2), pp.122-130.
Yan, Y., Qian, Y., Sharif, H. and Tipper, D., 2013. A survey on smart grid communication infrastructures: Motivations, requirements and challenges. IEEE communications surveys & tutorials, 15(1), pp.5-20.
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