Types of Formal Communication Channels in Micro Organizations
Communication is the wholesome procedure of sending and receiving messages through non-verbal or verbal measures which may include the oral communication, speech and writing graphical representations and signals, behavior and signs. This involves exchange and creation of the meaningful words. It is a symbolic procedure wherein maintenance, repair and transformation of real ideas take place. The idea can be shared with persons involved with communication process. A process is involved through which emotions are conveyed and thoughts to another party. This is the ability of human to transfer specific meanings through which meanings can be transferred and makes them apart from the other beings. Effective communication management is the procedure through which an organization deals with an organization deals with unexpected and disruptive events which may harm the stakeholders and organizations. In contrast with risk management, potential threats may be assessed and IT communication management tools can deal with the threats in an effective manner.
Formal communication channels require constant interaction with each other to ensure the formal communication is taking place actively within the two or more people or departmental heads (Duffy and O’Rourke, 2014)
Upward communication is a new age management concept wherein the employees are able to communicate the issues to the top management is termed as upward communication. This involves participative management techniques and communication takes place from lower levels to higher levels. Horizontal communication is the backbone of macro organizations. This takes places between the heads of the two departments and helps in decision making capacities. For instance-the finance department must collaborate with the collection team to ensure enough finance must be able to procure the goods from the market (Maulidiyanti, 2018).
Communication is one of the most important skills and these are required in personal life and also required in workplaces and businesses. Depending on the profession nature, people interact with customers or other persons. People may find situations which are challenging and requires best communication skills (Zhou, 2015). In order to sort the basics, the best communication executives must have the skills to be interactive in personal life. The dealing with customers and other in corporate organizations starts with great communicators. Everyone needs to start with the basics and understand what the communication skills are and effectively intend to understand the basics which exist within the community. Every communication process has a sender and a receiver and the message. The interpretation of meaning must be done on both the ends. The receiver must send feedback to sender and interpret the message verbally or non-verbally (Steyn, 2004). Interpersonal communication is a process through which the business executives can exchange information, meanings and feelings through verbal and non-verbal messages.
Informal Communication in Grapevine Channels
Micro organizations are small ventures or startups which require fewer funds to operate in the market. Downward communication takes from top level to bottom level employees. Policy changes and strategy modifications and employee communications all belong to this category. One of the negative aspects of communication is the resistance made by the employees to accept the changes and productivity levels of the organization. The positive aspect is high faith levels at the managerial levels. The enhancement of loyalty levels is must within the organizational systems. The policy changes must be announced from time to time in the industry and several issues pertaining to the employee communications must be handled (Cho et al., 2011).
Informal communication takes place between the enterprise members and can flow in any direction. Gossip is a form of informal communication channel which takes place within the group members and this result due to the politics and cultural shifts. Grapevine is also another form of informal communication channel and this is a secret way of receiving and sending messages. Informal communication channel is usually visible in the electronic messages and text messages and telephonic calls made within the enterprise system. It has been often observed that grapevine communication is more effective than formal means of communication and it is conveyed with the small groups of people (Kluver, 2014). Grapevine is prevalent in business organizations and this is unofficial and informal and personal channel of communication that takes place as a result of gossip and rumor. Interpersonal communication is a method which provides information on how the language is used. What are the non-verbal messages and facial expressions and body language and gestures? When more than 2 people are present at same position, communication will take place irrespective of how subtle the process is (Kang, 2016).
This is the era of digital communications where the policies and laws must be reviewed and personal data inconsistency must be eradicated with protection of privacy rights. There are certain privacy aspects with relevance to industry and this includes data protection and internet correspondence. Informal communication is additionally referred to as grapevine communication as a result of there’s no definite communication channel. Under that some data passes through several people and covers an extended distance creating its origin obscure. This can be specifically sort of a grapevine wherever it’s troublesome to seek out the start and also the finish. (Stewart, 2016). The companies need to adhere with the effective digital formal communications practices for administration of the society groups and individuals. The rethinking of rights and information protection is must for the macro and micro companies.
Writing the Formal and Informal Communication Strategy
The exchange of informal messages typically takes place on the occasion of social occasions, community meals, parties etc. On such occasions, the superiors gather such info from their subordinates as is also tough to urge through formal communication. Such communication includes suggestions and comments, etc. (Galvin, 2012).
The communications strategy is the document that can express the methodologies and goals of macro and micro activities. The organization must wish to share with community how the organization is trying to reach the audiences. This is an internal document which will be serving as the communication guide for public relations or media (Stewart, 2016). The communication strategy needs to consider the long term and short term goals of the organization. It is essential to indicate what the organization is trying to achieve on management communications front like media prominence, Branding and damage control and others. The growth may takes place which can be long term and must be consistent with the long term goals of the company and creation of brand recognition is a shirt term activity (Beckley, Best and Beeke, 2016).
The business executive must outline what a business organization is engaged into and what are the main functions and how they are operating. Informal Communication management involves getting into disaster management and risk management. Finding out the organization communication strength and how it has been successful for situation handling. The organization present situation must be analyzed and evaluation of those issue is necessary that can have an impact over the organization strengths and weakness. An indication must be there about which factors will have an effect (Burrus, 2010).
- Breakdown of communication and technological failure can lead to crisis. There can be persistent problems in communication channels taking place within the network.
- Crisis will take place when employees will not agree with each other and fight amongst themselves. The managers must resort to effective communication practices for definite periods and resolve disputes within a timely manner.
- Effective communication must be facilitated with the organizations to analyze the situations and cope with different situations.
- The communication management process must prepare the individual for facing the unexpected developments with determination
- Employees need to adjust with sudden changes taking place in organization
The managers must devise the strategies so that employees can come out of the uncertain conditions. Future course of actions must be decided in advance and crisis signs must be managed effectively. This is a social world where responsibilities must be taken actively. The crisis communication process must be proactive, transparent and easygoing. Situations needs to be resolved by taking the responsibility and must not argue publicly. The knowledge and insights from the different managerial groups must be taken into account.
Conclusion
Identification of the communication audience is must. Every corporation and individuals and general public invest highly in communication technologies. All stakeholders must be given due importance in the organization. Ranking of departments for consideration in different communication processes is must. Translation of communication objectives into realistic mission and vision must be undertaken. What must be the effective communication strategy through which an organization can reach the media outlet? The effective communication strategy takes into account all the practices which foster the employee benefits for a longer period of time. The communication strategy is a separate course of actions which can be achieved through the effective communication practice. The management of the organization must be focused towards the communication management and definition of theoretical framework through which conflicts can be resolved within the organization. The organization must be proactive and transparent with the critical issues.
References
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Cho, S, Hwang, I, Tarokh, V & You, C 2011, ‘A practical transmit beam forming strategy for closed-loop MIMO communication’, International Journal of Communication Systems, vol. 25, no. 8, pp.1091-1099.
Duffy, M & O’Rourke, B 2014, ‘Dialogue in Strategy Practice’, International Journal of Business Communication, vol. 52, no. 4, pp.404-426.
Galvin, K 2012, ‘Strategy and Serendipity: Teaching Family Communication’, Family Science Review, vol. 17, no. 1.
Kang, J 2016, ‘Saul Alinsky’s Communication Strategy: It’s Application for Political Communication in Korea’, Journal of political science and communication, vol. 19, no. 1, pp.351.
Kluver, R 2014, ‘The Sage as Strategy: Nodes, Networks, and the Quest for Geopolitical Power in the Confucius Institute’, Communication, Culture & Critique, vol. 7, no. 2, pp.192-209.
Maulidiyanti, M 2018, ‘Communication Strategy for New Public Transport System (Case Study: PT Mass Rapid Transit (MRT) Jakarta Communication Strategy’, KnE Social Sciences, vol. 3, no. 11, pp.531.
Stewart, M 2016, ‘The buzz about strategy’, Journal of Professional Communication, vol. 4, no. 2.
Stewart, M 2016, ‘The buzz about strategy’, Journal of Professional Communication, vol. 4, no. 2.
Steyn, B 2004, ‘From strategy to corporate communication strategy: A conceptualisation’, Journal of Communication Management, vol. 8, no. 2, pp.168-183.
Zhou, Q 2015, ‘Strategy first, execution second’, Communication Design Quarterly Review, vol. 3, no. 3, pp.53-55.
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