1. Do “Consider this case” exercise on page 189. Answer its questions.
2. Question 1 from “Reviewing the facts” on page 189.
3. Do “Consider this case” exercise on page 201. Answer its questions.
4. Do exercise 4 from “Applying the ideas” on page 201.
5. Do “Consider this case” exercise “Am I a manager or not?” on page 221. Answer its questions.