Question 36
Within a global context, ________ include the rules, policies, and
enforcement processes that influence the behavior of individuals and
organizations within a country.
Answer
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physical
forces
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institutional forces++
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sociocultural
forces
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geopolitical
forces
1.67 points
Question 37
Effective managers ________.
Answer
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accept
existing resource limits and coworkers’ levels of motivation
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use resources
to maximize the achievement of the organization’s goals++
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prefer
working alone rather than with groups or other individuals
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all of these–
1.67 points
Question 38
A supervisor lacks initiative in developing new programs. She is also a
poor communicator who does little to inspire subordinates. This supervisor
lacks ________.
Answer
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legitimate
power
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position
power
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personal power++
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coercive
power
1.67 points
Question 39
Strategic plans have ________.
Answer
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low levels of
interdependence
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moderate
interdependence and cross-functional relevance
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a narrow scope,
a departmental focus, and a short time frame
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the potential to dramatically impact the
survival and success of the organization++
1.67 points
Question 40
Maslow’s hierarchy of needs includes all of the following categories EXCEPT
________.
Answer
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safety
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Relatedness++
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physiological
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self actualization–
1.67 points
Question 41
The term “bamboo ceiling” refers to ________.
Answer
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the exclusion of host nationals from strategic
decision making in centrally controlled Japanese subsidiaries++
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the
reluctance of Japanese managers to allow centralized decision making among
their subordinates
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the lack of
information flow from the Japanese-owned subsidiaries in foreign countries
back to headquarters in Japan
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the tendency
of Japanese firms to delegate decisions more frequently than European or
American firms
1.67 points
Question 42
When companies reward employees who report valid claims of corporate
unethical conduct, what are they clearly encouraging?
Answer
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moral intensity–
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whistle
blowing++
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compensatory
justice
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pay for
performance
1.67 points
Question 43
What is meant by the term “unity of command”?
Answer
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the idea that
the line of authority should be clear and direct
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the idea that
interdependence within a firm should be kept to a minimum
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the idea that
managers should have a limited span of control
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the idea that every employee should have one,
and only one, boss++
1.67 points
Question 44
When managers decide that organizational change is needed, they can focus
their change efforts on ________.
Answer
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structure
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technology
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shared values
and culture
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all of these++
1.67 points
Question 45
Japanese multinational firms tend to operate as ________, announcing
decisions from home offices to subsidiaries. European multinational operations
tend to operate as ________, pushing decision-making authority to the lowest
possible level.
Answer
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centralized
organizations; decentralized organizations++
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decentralized organizations; centralized organizations–
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functional
organizations; geographic organizations
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geographic organizations;
functional organizations
1.67 points
Question 46
Google’s purchase of YouTube exemplifies its ________ of the need to
enhance its mission of organizing the world’s information and making it
universally useful and accessible.
Answer
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proactive
recognition++
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reactive recognition–
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cybernetic
recognition
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retroactive
recognition
1.67 points
Question 47
The term “manager” refers to anyone ________.
Answer
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who is not a
member of a labor union
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who is a
member of an organization
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who is involved in implementing the firm’s
strategic plan–
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who has
designated responsibilities for carrying out managerial activities++
1.67 points
Question 48
If Misha Kuryla-Gomez could start her business all over again, the one
thing she might change is _____.
Answer
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Some of her personnel choices++
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The name of
her company
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The location
of her shop
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The price
points of her cupcakes
1.67 points
Question 49
Culture has been defined as the part of the human repertoire which is
_____ as opposed to ______ transmitted.
Answer
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genetically;
cognitively
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covertly;
overtly
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commonly;
rarely
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socially; genetically ++
1.67 points
Question 50
Within the context of the utilitarian approach to ethical decision making,
why is it difficult to determine which action would result in the
“greatest good”?
Answer
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some things are just “right” or
“wrong,” independent of outcomes–
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all rights
are based on freedom and autonomy, not “goodness” or
“badness”
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the
“goodness” or “badness” of an outcome is often subjective++
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whether an
action is good or bad is superfluous to judging its effects
1.67 points
Question 51
ABC Enterprises plans to assign the duty of reviewing its quarterly budget
to six of its employees. These employees will be members of a ________.
Answer
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Committee++
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task force
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work group–
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command group
1.67 points
Question 52
Which of the following is NOT a “push” force of motivation?
Answer
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security
needs
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career
advancement goals
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attitudes
about the supervisor
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the amount and timing of feedback++
1.67 points
Question 53
“Social loafing” in work groups is ________.
Answer
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unrelated to
the size of the group
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prevalent in
collectivist cultures
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less likely to occur in individualistic cultures–
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less evident
when individual contributions are easy to identify++
1.67 points
Question 54
Kurt Lewin asserted that ________ is NOT a distinctive phase of the change
process.
Answer
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Unfreezing–
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refreezing
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movement
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Engagement++
1.67 points
Question 55
Cigarette ads and smoking have not been completely outlawed in part because
which of the following is not 100 percent?
Answer
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probability
of effect++
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social consensus–
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temporal
immediacy
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magnitude of
the consequences
1.67 points
Question 56
Which of the following communication modes is the most precise?
Answer
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oral
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Written++
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nonverbal
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electronic
1.67 points
Question 57
isha Kuryla-Gomez has found that the most effective form of advertising for
his business is ____.
Answer
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online banner
ads
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direct mail
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word of mouth
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Radio Mambi
1.67 points
Question 58
The bounded rationality model asserts that the decision maker is a/an
________; the classical model asserts that the decision maker is a/an ________.
Answer
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satisficer;
optimizer++
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optimizer; satisficer–
.png”>
entrepreneur;
manager
.png”>
manager;
entrepreneur
1.67 points
Question 59
Which one of the following is necessary if a firm is to maintain a
competitive advantage?
Answer
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winning consistently over the long term in a
competitive situation++
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charging a
lower price than what competitors charge
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reproducing
the successful actions of competitors
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providing
products and services of a superior quality to those of competitors
1.67 points
Question 60
Blake and Mouton’s Managerial Grid focuses specifically on a leader’s
________.
Answer
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emotional
intelligence
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social
intelligence
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awareness of
followers and situations
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orientation to tasks and orientation to people++
1.67 points
Question 61
As a demographic pattern, the aging of populations in the United States and
Japan exemplifies a/an ________.
Answer
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volatile
external force of change
.png”>
transitional external force of change–
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slow-moving
external force of change++
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inconsequential
external force of change
1.67 points
Question 62
A ________ provides a view of the firm over the long term and what it
should achieve in the future.
Answer
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strategic
vision++
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mission statement–
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differentiated
leadership strategy
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multipoint competitive
analysis
1.67 points
Question 63
According to Gresham’s law of planning, managers tend to ________.
Answer
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delegate
programmed decisions so they can deal with nonprogrammed decisions
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allow programmed activities to overshadow nonprogrammed
activities++
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defer simple
decisions so they can address more difficult decisions
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apply
standard operating procedures to nonprogrammed decisions
1.67 points
Question 64
All of the following EXCEPT ________ are dimensions of a country’s distinct
institutional environment.
Answer
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political-legal
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Geographic++
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economic
development
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physical
infrastructure
1.67 points
Question 65
A manager from a low-context culture plans to contact a potential supplier
in a high-context culture. To facilitate communication, the manager must
recognize that ________.
Answer
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the situation
will not affect the style of communication
.png”>
nonverbal cues will not matter when they meet
face-to-face–
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the content
of the message will be more important than the way it is sent
.png”>
the rank of
the supplier will affect the content and medium of the message++
1.67 points
Question 66
What happens when a message is decoded?
Answer
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It is
interpreted.++
.png”>
It is transmitted.–
.png”>
It is muffled
by noise.
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It is
distorted by barriers.
1.67 points
Question 67
Cultures differ in terms of ________; that is, the extent to which they
need things to be clear or ambiguous.
Answer
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collectivism
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individualism
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power distance
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uncertainty
avoidance++
1.67 points
Question 68
When a manager uses ________ to influence others, he or she appeals to
values and ideals or seeks to arouse emotions to gain commitment for his or her
request or proposal.
Answer
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legitimization
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personal appeals–
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inspirational
appeals++
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coalition
tactics
1.67 points
Question 69
When Northwest Airlines’ one-time slogan “Give Wings to Your
Heart” was translated into the Chinese language, it became “Tie
Feathers to Your Blood Pump.” This example shows that ________.
Answer
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written communication is not immune to
misinterpretation++
.png”>
cross-cultural
communicators should always use oral communication
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nonverbal
communication is least likely to cause misinterpretation
.png”>
receivers
bear most of the responsibility for correctly interpreting a message
1.67 points