Task 1: 200-250 words with references
Rewrite to include the 4 perspectives of balanced scorecard: Financial, Customer, Internal Process and Innovation to the rewrite section below and make sure the objective is met. In addition, complete the dashboard items (example below)
Objective:
Assess Google using the Balanced Scorecard approach.
Be sure to (1) address at least one hypothetical goal, measure and target for each of the four perspectives (financial, customers, etc.) in tabular format and (2) draw or sketch out a dashboard for your scorecard. Include a brief narrative (at least two sentences) explaining your specific scorecard as it relates to the organization.
Review the below video first.
https://www.youtube.com/watch?v=QAsXziBYMWs
Rewrite
Objective and Key Result (OKR) is a system used by Google Company to set its goals in a measurable, balanced, and achievable manner (Doerr, 2018). Using this system, I managed to conduct a balanced assessment of Goggle’s financial goals, customer focus goals, its focus on the community, and its internal goals. The company is focused on reducing operation cost within a maintenance level of 20% and below. It also has an advancement programs from its operations, which help the company to innovate and adopt best technology to improve efficiency above 85%. The company target to improve human capital with 70% as the target through skills and performance assessment. The diagram below is a summarized balanced scorecard for the company.
Dashboard Example: