Look out! Many online academic writing companies claim to have a 100% money-back guarantee. This is usually not the case always. Most of these companies do not have a specific Money-Back Guarantee. This makes it impossible or hard for such companies to keep their promise of returning your money if you are not fully satisfied with the order delivered to you. The case is different at Course Scholars. It is either a quality paper that meets your academic needs and specific paper instructions or your money back.
Our Money-Back Guarantee is very clear and concise and thus you should always feel safe whenever you are placing your order with us. With our money-back guarantee, you can request and receive a refund at any stage of your order if you change your mind or something happens that secures your interest.
Due to the high customer satisfaction rate enjoyed by our company, there are very few refund requests especially due to quality concerns. This is also due to our crystal-clear Money-Back Guarantee and the hard work from our team of experts who are available 24/7. Our Dispute Department is responsible for reviewing all disputes and coming up with a solution that favors the parties involved.
Refunds based on quality concerns are reviewed by our specialists and the processing is done within 14 days. Any other refund request is processed within 3 to 4 working days. The following are the main reasons why a client might request a refund.
You are allowed to cancel your order at any stage but the percentage of refund you receive depends on how much writing and research a writer has done on your order and the time remaining time to order deadline. The best time to cancel your order is before it is assigned to a writer because in this case, you will receive a 100% refund. You can check the order status on your personal order page as the order status is updated on this page.
If the order has been assigned and a writer is already working on it, the amount of refund will depend on the order deadline. In case half or less time has passed, you can claim up to a 70% refund. After this, you can get a refund of up to 50%. This is because the writer working on your order must be compensated for the time spent in doing research and writing your paper.
Whenever you want to cancel your order, ensure you contact our support team as soon as possible using the available methods of communication. This includes live chat, email or phone call. This should be followed by a cancelation message on your personal order page. If you follow these instructions, you can be sure to have your order canceled as soon as possible.
It is important to NOTE that you cannot receive a 100% refund for an order that has been completed and delivered on time. In this case, you can only request a refund on quality concerns. Immediately the order is delivered, the “refund” button on your personal order page becomes active and you can press it if you want to request a refund after the delivery of your order. You can receive a refund of up to 30% in a case where the circumstances for order cancelation were beyond your control and you did not approve the order after it was delivered.
At times you might pay for the same order twice by mistake. If this happens, please contact our support team and forward both receipts to our email address. The payments will be reviewed and if it is true we received your payment twice, the extra fee will be refunded to your account as soon as possible.
If you realize that you placed two identical orders and paid for both orders, do not hesitate to contact our support team. It should be as soon as possible before both orders are assigned to writers. Identical orders are regarded as regular orders. It is your responsibility as a client to cancel the orders you do not need as early as possible. In case the order has already been assigned and a writer has already started working on it, the regular standard refund procedures will apply. See the first point on “I want to cancel my order”
We have employed expert academic writers in almost all subjects who are responsible for working on all our orders. We always try our best to ensure we assign the best writer in a certain area of specialization any order in that subject. This results in well-researched and high quality papers. In some very rare cases, this writer may not be found. This means that we do not have a writer to work on that order. In such a case, the company will give you a 100% refund.
If you request for the revision of your paper to be done by a different writer and we do not find the right person to work on it, you can request for a refund. Our Dispute Resolution Specialists will review your claim and decide on the appropriate refund.
There are many reasons why your order might be delivered late. You cannot apply nor receive a lateness refund if we delivered your paper late because you uploaded the extra materials we were to use in processing your order late. Ensure you give all instructions and upload all materials needed in processing your order as soon as you place the order. This will ensure that the writer has all the necessities required for your order to be delivered on time.
In case the first version of your order is delivered late due to other reasons, you can request a recalculation of the price or you can also request a refund. The recalculation is done according to the time your order was delivered. For example’ if your order that was supposed to be delivered within 8 hours is delivered an hour later, it will fall into the 24hours delivery category and thus it should cost less. After recalculation, the extra amount will be refunded. If the lateness occurs in a large order, you can request for a refund and get a refund of up to 7% of the original cost.
In we deliver the first version of your order past order deadline and you do not approve the paper, you can receive a refund of up to 100% as you might not need the paper anymore. After approving your paper, it becomes hard for you to receive a full refund.
Please ensure you submit a note on your personal order page for all lateness refund requests. This should be sent within 14 days from the time your order is delivered.
Revision deadlines are usually set individually and thus price recalculation and delay refunds do not apply in such a case. When setting your paper on revision, ensure you give your writer enough time to revise your paper. In case you request to have your paper revised by a different writer, you might have to give us up to 12 hours so that we will have enough time to get a writer who is qualified and is able to handle your paper. If your paper is due in 7 days, you can set a deadline of 5 days to leave enough time for a revision where necessary.
If the paper delivered to you does not satisfy your expectations or academic needs, you can request a free revision. The revision can be done by the writer who worked on your order or you can request to have a different writer be assigned to revise your paper.
On the other hand, you can request a partial refund by clicking the refund “button” on your personal order page. Choose “I am not fully satisfied with the quality of paper delivered. However, I accept it and will revise it myself. I request a partial refund”.
After choosing this option, you are provided with the MS word version of the paper. You are then given 14 days to give strong reasons and examples as to why you were not fully satisfied with the paper delivered. You can share your version of the paper to be used as supporting evidence. After providing the evidence you can receive up to a 40% refund. Contact our support team if you want to request a partial refund in a case where you have approved the last version of your order.
If you fail to provide supporting documents after your partial refund request within 14 days, your dispute will be canceled and this makes any refund impossible. This means after the passing of the 14 days without you providing any evidence, refund becomes impossible.
To request for any partial refund, ensure you press on the refund button on your personal order page. This should be within 14 days after the day the order was approved after which no refund is possible.
You can request a free revision if you are completely dissatisfied with the quality of the paper delivered to you. The paper can be revised by your writer or you can request to have a different writer assigned to revise your order.
If you have not yet approved the first version of your order, you can request a full refund by pressing the refund button on your personal order page. After pressing this button, choose “I am completely dissatisfied with the quality of the paper delivered to me. I have decided to revise the paper myself and thus I request a full refund”
If you choose this option, the paper delivered to you can be posted online for commercial purposes. This is because you have indicated that you are not interested in using the paper. You are then provided with the MS word version of the paper and you are supposed to provide strong reasons and examples to support your claim. This evidence should be provided within 14 days from the day you request a refund. Failure to provide the information needed within the specified time will lead to the cancelation of your dispute after which no refund is possible. You can upload your version of the paper as evidence that our paper did not meet any of your expectations. The paper is reviewed and discarded immediately. Our Dispute Department will review your supporting evidence and the paper delivered to you and you can receive up to 100% refund at the discretion of our Dispute Department.
Our company reserves the right to publish the paper online for commercial purposes in case you receive a full refund. This is because we do not have an essay database to store such essays. Your essay will be published online and this means that if it is searched on the internet, search engines or checked using anti-plagiarism software, the paper will link back to our website. It can be published as a website content or as a sample paper. We do this to protect our writer’s work from any client who requests a refund after using the paper. We must ensure that our writers are not exploited.
You can review your paper even without approving it and request for a free revision where necessary. This is because once the order has been approved by pressing the “approve” button on your personal order page, (initial or revised version) a full refund becomes impossible. You are only liable for a partial refund.
All refund requests (full and partial) should be submitted by pressing the “refund” button on your personal order page within 14 days from the day the paper is delivered.
The revision deadline for orders using the progressive delivery feature is different as you have 21 days to request a refund after initial approval. You cannot request a full refund once you have approved a part of the order and the writer has moved to the next part. You can request a free revision for the approved part. You can only request a refund for the part that has not been approved.
Each part of the order becomes non-refundable once the “approve” button on your personal order page is pressed. The 10% delivery fee is also non-refundable no matter what happens with your order.
A fee of $5 is paid to view writing samples of a certain writer upon request in case you want to change the writer working on your order. It is your responsibility to view the sample on time after it has been delivered to you. This is because you only have 2 hours from the time the sample is delivered to request a change of the writer working on your order. If you fail to request the change within the two hours, we view this as an acceptance of the writer. This fee is non-refundable even in a case where you view the files late or even when you fail to view them after they have been delivered.
There is an extra fee that is paid to have your paper assigned to an ENL (English as a Native Language) or Advanced writer. In some very rare cases, we might not find an available writer in the category to work on your order at that time. We might select a writer from a lower category such as Best Available who is available and able to work on your order and the extra fee is refunded to your account.
Immediately a copy of the sources used is delivered together with your order, this fee becomes non-refundable. In case the sources are not delivered together with your order, this fee is refunded to your account.
After the paper has been delivered to your personal order page, you are sent an email notifying you that your order has been completed and delivered. You have 14 days to approve the order (or part of the order in case of a progressive delivery paper). Failure to approve the paper or request a free revision within the 14 days, the paper will be approved automatically by our system. The 14 days are calculated automatically by our system from the day the paper is delivered to your personal order page.
From the time the order is automatically approved by our system, you have 14 days to request a refund after which no refund is possible.